Chase Bank Millburn Ave, Millburn

The team at Chase Millburn branch have always been professional and quick to help in any way they can. I've had my small business account as well as my mortgage. Recently I had some confusion over a withdrawal, and the Branch Manager Christina Brady was patient and kind. It was my miscalculation, but she and her entire team made me feel valued and important.

Staff at that branch is helpful and there is usually a business banker available, though occasionally you do need to make an appointment 2 days out. Good local service.

I had some business to handle today at this branch with which I encountered the most rude young black man as a teller. The way he talked to me was unacceptable. This is not the way you deal with the public. I asked for a manager and was basically told no she’s not available. I don’t know what type of training this young man has had but this is not the way you deal with customers who handle business and place they’re money in this bank institution. So I’ll soon be moving my money and won’t bother with chase bank anymore.

I would leave 0 stars if I could. absolute HORRIBLE customer service. RUDE responses. long waits. a ton of employees constantly walking around doing nothing but planning their lunch dates when the lines are almost to the door. tried to ask for assistance and was rudely shut down.

Been there a few time, decent employees.

Everyone at this Branch is kind and helpful from the Branch Manager Christina, the Bankers and the Tellers. I personally worked with Kevin and Julius, very kind, patient and informative individuals.

Unbelievably rude service ! They don't pickup the phone and when they do, it's super rushed and extremely rude. If they can't handle the volume then they need to hire more folks. But my goodness !!! This was one of the worst services ever !!!

Great local branch with superb customer service. The only reason I give it 4 stars instead of 5 is that I opened up a new account 2 months ago and the customer service rep Amber hasn't been returning any of my calls or emails.

I’ve never found a better employee than Mr.Montoya.He is polite, refined, nice and most of all, competent.

I am really unhappy with the service and the attitude. I went to the branch to make a notary appointment and they said the only way to make an appointment was through the Chase app and they sent me away. I got home but the app was not responding at the time. I called back and they again refused to get me the notary. I use this service regularly in a different Chase branch and it was never 'only through the app' service.