Chase Bank Som Center Rd, Mayfield Heights

My first few transactions with this branch went great, as the tellers were incredibly kind. My most recent was in stark contrast. The teller who helped was so incompetent that she needed help from another teller. Both tellers were impolite and unable to fulfill my transaction due absurd account regulations (I was not informed of these regulations when setting up the account). They then had the audacity to not even count the strap of money they gave me, making me feel uncomfortable about the overall branch. Overall, it will be a gamble if you get the kind tellers or if you the incompetent rude tellers.

I lost my debit card and need money out now. This location is so automated it doesn't even have drive up tellers. I cant access my money without a card. After this pandemic is over I'll be finding another bank. Chase has been automating to much already, directing me to the atm as soon as I walk in. NO. I come in to speak with a person, if I wanted to go to an ATM I wouldnt have walked in!

The Mayfield Hts. location is by far the best branch I've visited. The high level of professionalism, quality service, and keen attention to detail provided a pleasant experience. The location is very well kept up with cleanliness, the staff were all helpful, and the coffee here actually tastes great - normally I'm reluctant to even bother with the weak bean water found at a majority of branches.

I'm so happy that they open this Branch everyone in there is so wonderful and so helpful excellent customer service and that's hard to find in these times good job Chase

The banker and tellers at this branch are amazing. Their willingness to always help makes this the branch of choice for me. Also, they are cordial and polite.