Chase Bank S Main St, New City

I guess I am outdated, but walking into an empty bank - without anyone at the teller kiosk, or sitting with bankers opening accounts. Instead I find security sitting at one of the cubicles and a banker sitting at her desk. They all looked at me and turned their heads. Where is the customer service? The friendly smiles greeting you at the door? If you have cameras please watch the clip from (1:40pm EST) on 4/25/2022 In any event a teller yelled from his side of the desk - “yea hi! Hello” - I said I wanted to open a business account and he said “it’s by appointment only”. I guess I missed the memo. I guess Chase is too busy for new clientele. He confirmed there weren’t any appointments available for today and sent me on my way.

I have to say I had a horrible experience today at the drive thru . I was under the impression that a drive thru was that a drive thru. Not for customer that are withdrawing thousands of dollars out of their accounts. Then your teller Leann was ok with this customer to block me in while she was counting thousands of dollars. Ms Leann gets 1 star she was not a pleasant teller to say the lease. Horrible customer service.

Rude Rude and couldn't care less about their customers.. Especially the women that work there... I just tried to cash in to what I thought was $20 in spare car change that I had rolled with a new coin sorter machine. Instead of giving me the cash for the rest of the rolls that were exactly counted correctly, they hand me back ALL the rolls, scold me as if I was a child and rushed me out the door because it was 3:50PM and they were more concerned with getting rid of me and locking the door when I was nothing but nice. I was literally off by 75 cents on a $10 roll and 4 cents on 4 other penny rolls but still couldn't take the time to cash the other rolls that were correct.. Well this is how you lose customers and we're actually going to pull my moms and brothers CD's out tomorrow to another local mom n pop bank where they actually care about their customers... Should of done that years ago...

Sure would be nice to call the bank and not speak to a automated system.

The customer service at Chase has gone completely down the drain and TGIF is coming from a “private client”. The term at this point is laughable. Time to find somewhere ease to bank.

I could not be happier with the service at this particular branch. Opened up a new account and was impressed by the services they offer and the utter professionalism displayed, in particular by James Dunphy IV, private client banker. He has been helpful with all of my requests, questions, etc. I would highly recommend this Chase branch.