Chase Bank Dowlen Rd, Beaumont

I've always experience friendly service at this branch.. It is easy to get to off the main freeway and can see it before the turn into parking lot.

This place is horrific, the customer service is awful. The first time I was here I was Ignored at least 20 minutes I needed to make a address change and also request a new card.The second time I needed paperwork for Dhs office due to covid related issues and was told they hold the paper Ive never had this situation since covid has hit the United States. This was the bank Manager!!!

waited for long time. The person who initially assisted me left and didn’t come back. Then had to wait more before the other person assisted me. Super slow

$5 for money order/w chase acct. 👎🏻

You would think with all our money in the bank they could afford to hire more people to work here... Also, smells like a wet dog.

I had the worst experience ever today I walked in the bank around 4:20 and left around 5:12 I came in to get money out of my account for a down payment on a car so I changed the amount a girl walked away with my social card and license I redid another slip came back the girl was gone ten mins later I discovered that another girl had my personal info in her hand Im thinking okay the girl asked what is the money for I said a car lot she said that they wouldn’t take cash and that I had to get a cashiers check so about 20 mins later I’m thinking what’s the issue the cashier said it’s giving her a authorization pop up so this lady walks out in front of me and asked the girl what does she want she explained and they said well let someone else do the cashiers check I was in there for soo long the dealership call me and asked what’s going on I told them because they can’t take cash it’s a issue the salesman’s said that’s not truth we take cash the branch manager (I’m assuming because he never introduced himself) said that’s it’s too late and if we do cash it may flag the account as fraud so I have to take the check I said well can you wave the fees since your cashier told me incorrect information and for the inconvenience of me being in here he said unfortunately he couldn’t he gave me the check and told me the exit out the door not one person said I’m sooo sorry for the inconvenience or this issue they treated me as if I did something wrong I have several accounts with them and have never experienced this I can’t wait to contact the district manager!

I brought my 16 year old daughter in to open her first checking account. We had to wait 5 mins to see someone & then when the lady came To help us, she told me I could do that online, I asked her, for a 16yo? & she told me no, I’m sorry you have to do that here, but we can’t do that today because it takes 30 minutes & we close at 5:00. I looked at my watch, it was 4:40. I explained to her we had been trying to get to the bank for 2 weeks but because of our crazy schedules it was difficult & she still would not help us. I find that ridiculous. I won’t be returning to this location!

I love the mobile services they have. They are industry leaders! However, their fees are high, their loan and credit card rates are high, and they lack the personal touches that are so common with area credit unions.

I have been on the drive-thru line over 45 minutes we got life too!!!!!!🤬🤬

Midtown location, different and variety food places and other around. Fast and elegant. ATM 24hrs.