Chase Bank Stellhorn Rd, Fort Wayne

Good customer service experience on Wednesday, June 29, 2022.

Just spent 40 minutes waiting in the drive-thru behind 2 people. I was there to return a money order I ended up not needing, which they wouldn't refund the $5 fee for. Then after driving away realized they didnt give me my debt card back. So I had to drive back and go in anyway. Not even a simple acknowledgement of the inconvenience. We're switching banks. We've been banking with Chase for 13 years, we get no benefits and now we don't even get basic timely service or courtesy.

BRAD SAVED THE DAY!! After having a horrible financial week, we were left with 35.00 to our name! Insufficient funds fees that I had no choice but to just accept. On a whim I called to see if there was anything Chase could do to help us out. Less than 30 seconds later REVERSED!! THIS IS WHY CHASE HAS BEEN MY BANK FOR OVER 17 YEARS!! Thank you Brad for helping us, and taking our worries away.. especially during these dark times.

Need funds right away for traveling overseas. Teller told me there is not enough cash bill at their branch to give me, need to place an order. Promised will call back early next week, didnt hear a thing. Then I called back, teller lied said it was the week after. I am leaving this weekend!. So crazy, a bank branch don't have enough money to give to client while I have enough fund on my account!!!! Is is a bank?!?!!?!?

I went in to get three months of bank statements . I had to listen about the weather and somebody personal life instead of helping customers. I prolly won't come back to this chase bank . If it happens much more I will leave this bank .

ATM has not been taking deposits for 3 weeks now. Nobody's fixing it.

I've never had an bad thing to say about this bank. We switched to Chase when we moved to Indiana just over 3 years ago. They were very accommodating and it's never taken us too long to get things done when we've gone in. They've always been very helpful and friendly whenever we needed assistance. They have even gone above and beyond to refund service fees that were mistakes on OUR part. Nothing but good things from us. Although I wish they did have a free checking account without a minimum amount. It would be nice to use one as a learning experience for our children when they are old enough to start saving money in the bank.

My family has been dealing with Mark M.,and Rick G. For a couple of years at this location, and we couldn’t be more pleased. They make banking/investing an easy experience, and couldn’t have been more helpful at the time of my fathers passing.......would recommend either of these gentlemen to anyone needing their expertise !

They supposedly ordered my high school debit card, and a month later never got it. Went in there and they wouldn't re order it, even when i had chase mobile and ssn

Excellent service, Melissa is very knowledgeable.