Chase Bank N Clark St, Chicago

I generally try to leave some space between particularly troubling situations and leaving a review, so I can process what took place and decide if leaving feedback is worthwhile. It feels worthwhile and necessary in this situation. I'm an African American professional--a physician. It was an 85 degree day and I was wearing some of my favorite shorts and a polo. I walked into the branch to have my recently deceased mother's accounts closed. When I walked in, there was a group of three white male employees huddled near the back of the office area talking amongst themselves. For some reason, they all seemed reticent to help me. One of them seemed to be reluctantly willing to help me with the request. But not before looking me up and down and smirking. He prefaced that these matters are rarely settled simply and that I should not expect funds. (that was a weird thing to say before even looking up the account). When he looked up the account, he determined that the death certificate showed by my sister days prior had not been processed and that I would need that documentation as well. He said, short of calling the president of Chase, there's nothing he could do. And that he could not change the rules just for me. He was snide. He was rude. His name is DAVID HUSSAR, and he deserves to lose his job with the way he talks to 15-year customers. When he refused to help me further, he walked me to one of his female coworkers of color. She was kind and empathetic, and she made the difference. Chase needs FEWER DAVID HUSSARs among its ranks.

Very rude encounter upon my arrival to the branch. Instead of a welcoming greeting a woman asked me “do you bank with Chase?” as if I was in the wrong place. I will be reaching out for further review.

Excellent customer service! Everyone who works here is so friendly and accommodating. We called ahead to make an appointment for a notary service. The lady who answered the phone was extremely helpful in setting up a prompt appointment for us, and walked us through the process so we knew what to expect and what to bring. Once at the store, the notary saw us right away. He was super friendly and the process was very quick! I really appreciate this bank offering this service for customers.

Very helpful staff at this branch. Bankers were friendly and gave good advice.

Excellent service and great social distancing during COVID. My grandparents don’t speak English well and I was impressed with everyone’s patience and excellent customer service. Someone even said ‘Whether is $25 or $250,000 every client is important’. Highly recommend this location. Both Joshua and Dave we great. Thank you!

I needed to cash a third party check drawn on a Chase account (I don't have a Chase account myself). They served me cheerfully with no hassles. There were several windows open and I only waited a minute. There was a fee, but my credit union was going to charge just as much and make me drive to the suburbs to deposit in person.

Door won't open so can't get to the ATMs inside. The card mechanism isn't working.

Trying to open up a simple checking account and it would appear my identity has been stolen. The woman helping me was extremely dismissive and I told her I'd come back with the physical copy of my documents as proof of my identity etc. She continued to insinuate I was lying and was trying to open a fraudulent account. Considering I'm to be a future customer of this bank I find it completely inappropriate that I was accused many times of not having valid documentation and told to "calm down" when I heard my information was being used potentially maliciously and was obviously upset by this fact. Not sure whats in the water at this branch but I'd do anything to be able to open my account at another one.

Shout out to Dave Sheehan for helping me dispute an unauthorized charge on my card. Went above and beyond to help! Customer service was A1 thank you Dave and take care of compa!

I have been banking with Chase and using this branch for the past year. I am extremely pleased with every aspect of their service. They are always attuned to the customer. The entire staff is genuinely pleasant, confident, competent and sincere in meeting my needs and dealing with my concerns. The entire staff including the tellers and the private bankers excel in customer service.