Chase Bank Polaris Pkwy, Columbus

Did that take a pic of your check to add to your account on the app, added the money, 2 days later they pulled the money. Said they couldn't find the account. take the physical check into the bank and they tell me they cannot accept it they will mail me a copy of the check pic I took on the app and they will take that? In what world does that make sense? Don't bank here or with chase

Calvin and his team are very unprofessional and rude people… very rude… interrupting, don’t listen, and faces behind back!!! Seriously? they are not pleasant and seems to me they feel like they rule the world… I have never experienced that kind behavior at Huntington… thinking to transfer all my accounts to Huntington. Screw you-Chase!

ATM failed to verify a cash deposit. Didn't give the cash back. Sends. A receipt with a number to call. Call the number she goes oh this isn't th right number. You'll need to call a different number on Monday. So I've already lost 30min of my time on this call and I'm supposed to clock back in tomorrow and give them another 30 minutes of my life? My time is worth more than that deposit.... Fml

It's a fantastic job and ALL the guys love to help you out everyday.

I called to get verification on a routing number for wires to their bank and I have to get verbal confirmation for the company I work with and I was told I'll be put on hold, but was hung up on instead. I have been trying to call for the last 45 minutes for something so basic.

Nothing against the branch but read all the complaints on BBB before using this bank. If you take out a claim for a refund they decide if your evidence is good enough if it's not they take the money from your account. Their customer service reps are incompetent saying they need this and that when it's been given to other reps. Chase is also consider top 4 worst banks in America.

I own a roofing company. We had a home owner endorse a check they received from their insurance provider and it was flagged for fraud. We were told Chase doesn’t allow 3rd party checks dispute the fact I know that’s not true. I know that’s not the case bc of my previous partnership and the 1 mill+ we deposited…. Anyways they said the customer (a Chase employee of 15 years) had to come in w 2 forms of ID and meet one of our partners there also (very hard to coordinate). We accomplish this and the person we deal with (Zack Hansen) emails the fraud department a cover letter and two blank pages (my company’s info & customers info) we were unaware of this and was told our account would be unfroze in 24-48 hrs…. 52 hrs later we find out about the error and have to have the customer meet us up there again. Customer is not available until tmw (a Saturday) so we will not have access to our money until next Weds… I cannot build anything or pay any employees until this matter is taken care of nor can I pay my personal bills which will probably result in late fees effecting my credit in a negative manner. Thank Zack Hansen

Wanted to invest here so I walked in but the private client advisors acted incredibly snobby towards me and wouldn't answer my questions, seeming like they just wanted me to leave. I imagine because I was wearing jeans and work boots while they wore suits. I will not be investing anything with people like this or a company that treats others this way.

Great branch. The General Manager is very helpful and supper nice. She was able to take care of all of our banking needs in a matter of minutes. The local financial advisor Michael Turner is extremely knowledgeable, very professional, and a great guy to work with. I highly recommend this branch over any other Chase branch.

I just want to thank those of you at Chase who has anything at all to do with protecting our accounts from overdrafts, including the IT personnel.