Chase Bank Baldwin St, Jenison

DO NOT USE THE ATM!!!!!!!! i visited this location after hours to use the atm to deposit cash, and i did two transactions the first one went into my bank and then the second one atleast a couple hundred if not more. and when i deposited my cash the ATM took the money and never deposited it into my bank. i called and called everyone and went into the bank the second they opened the next morning. basically told me to call a claims number where the lady tells me it could take over 3 weeks for them to even find out. Its not the locations fault obviously it’s Chase’s since they have no control over how the ATM takes money and never spits it back out. but please. do not risk it do not use the atm.

5:15 on a Friday night, got an email message saying money was taken out of our checking account joint checking account under my wife's card. My wife working until 10 can't handle the problem so I call to try to handle the problem, talked with one of the managers she says I cannot access information in my own checking account under my wife's card number to figure out what was stolen out of our account. I then was already irritated because I was on hold using the 1-800 number for over an hour. Worst banking experience of my life. Not understanding how I could not get information out of my account under my wife and I's name a joint account and I could not get anyone to explain it to me so I could understand it. There's nothing like being hung up on by the manager of a branch thank you very much.

All the tellers are very friendly. I give a 4 because the cleaning is horrible. I can't believe how dirty this bank is. This is disgusting. Especially during these COVID times.

This bank genuinely has some problems that begin with treating customers like they are liars when in fact Sonia is either lying or using selective memory skills much too often. The Manager is unable to understand what customer service is and obviously skipped math class. With a team like this why would anyone trust them with real money? If there was a way to click No stars that would be the rating given.

The bank manager (mike) won’t help answer any questions or possible options for you to solve a given issue. He will just pass you off to someone else and will just cut you off and send you to card services... I’d recommend going to the Grandville location.

Chase has really went down hill. So I’ve had accounts with chase for years. Out of the blue they sent me a letter saying they are closing my account. They won’t tell me why but just that they are closing it and they won’t ever reopen it. I would highly recommend using someone else for your banking needs. I will be filing a complaint with the bbb.

Went to this location today. Since the lobby’s were closed, I went through the drive thru. I told the teller I needed a printed copy of my Feb/March checking account transaction summary with teller stamp/teller signature on ALL pages as requested by my mortgage loan officer. This was our only other option since I’ve tried multiple times obtaining it online with no success. After she handed me the papers, I noticed only the first page was stamped and signed. She had already started helping someone else so I had to wave someone else down to come back and help me. I told the other lady that I needed ALL pages signed and stamped. The other lady who originally helped me started shaking her head as if I’m wrong for asking?? The lady proceeded to tell me “oh we’ve never had to do that before, most places only need the first page signed and stamped” I tell her I just wanted to get this right before I drive off because I’ve had difficulties trying to obtain this and I would rather not come back for one mistake. She then tells me I should check with my loan officer to see if I really need ALL pages stamped and signed. She was hesitant on signing and stamping ALL my paperwork. I drove off, called my loan officer and he confirmed I DO need all pages signed and stamped. I had to go back through the drive-thru AGAIN and waited in line AGAIN to get all my pages stamped and signed when I had originally requested it to be done the FIRST time. After going back the second time, the lady kept questioning me as if I was a burden or something. She kept saying “that’s so weird, I’ve never had to do this before” “who is your mortgage loan through” I tell her and she goes “oh, never heard of them”. Why does it even matter? It’s none of your business. Just stamp and sign my papers! The three tellers started helping each other sign the papers and I could tell they were all annoyed and one even gave me the death stare. WHAT IS WRONG WITH PEOPLE!! You made it harder on yourself when you didn’t do what I had originally asked! Then give me an attitude when the customer is right! WTH! Horrible customer service!!!!

Sonia and Natalie as well as the other staff are very helpful and friendly. Natalie has gone the extra mile for me several times in sorting out wire transfer issues as well as any other issues I've encountered. As a business owner I highly recommend this bank and particularly this branch.

I visit Chase bank in Jension all the time because I commend the attributes of the bank teller "Mike." He is always extremely helpful, and happy. Mike should be recognized for all his hard work, dedication, and patience!! With that being said, I naturally thought I would get the same SUPERB service I had received previously. So I went to this location to speak with a personal banker regarding some questions about my credit card. I was first assisted by Sonia C. Hartl. She didn't smile, and she wasn't friendly. Despite my efforts of trying not to overwhelm her with my three requests. She handled my first request with ease. As well as My second request. Than It came to explaining my balance on my credit card statement. When I asked about my credit card statement, all she did was print out a list of the transactions that had taken place. So I explained to her I didn't understand the X amount that was due, Because I had made three different payments. Thats when she Proceeded to become snide, and condescending. By responding to my question by sarcastically asking If I "even knew how to Add Mathematically." I was appalled and felt extremely disrespected. At which Point I stated with the calmest tone I could muster. " Apparently I don't, Therefore I would like it if you could get out your calculator and assist me." Sonia than had the audacity to tell me that I better stop being rude to her before she doesn't assist me at all. As well as asking If I'd like to speak with her manager. I said "sure." I didn't see the point of speaking with him, but if she felt she is not equipped to handle her job I would like to speak to someone who does. Well, I thought the issue would be resolved when Chad Miller came to help me. Turns out, I was in for a huge surprise! Again, I went over everything with him. All I needed someone to do was explain to me why my bank statement was X amount. As well as how much was due in November. When speaking with Chad Miller, I explained I don't think your understanding what I'm asking. At which point he responded " No, I just think you don't understand." I was so flustered and upset, because I felt so violated and belittled. I stated " Not to worry about it, I will go to a different bank and speak with a different banker. Because I didn't feel understood. Nor did I come to the bank to argue with someone." Chad agreed it would be best if I went to a different bank. So I wished him a good day. I went to the chase bank about four miles down the road. Where I was greeted professionally, promptly, and with a smile! The banker even shook my hand. I explained my question as well as the situation I just came out of from the bank in Jenison. It was apparent I had just been crying and I was very upset. He was very apologetic. He was also patient and kind. He calmly sat down with me and went through my statement step for step. I am so appreciative of his efforts!!! All in All, I will only go to the Chase bank in Jenison if Mike can assist me, because I believe hes a good apple that has not been ruined by the bunch. However, for personal banking issues. NEVER AGAIN. I've had poor customer service but this was by far the worst! Not only by an employee but a Manager as well. Very Disappointed.

Worst bank on the world. No follow thru. Not helpful with anything. Customer service is a joke !!? Don't fall for their coupon scam no one ever gets the money that's why they mail out so many. Especially avoid Sonia who set up ask my accounts and then said I didn't get any money because my accounts where not set up right???????? Then she lied and said I got some when I CLEARLY DID NOT GET A DIME!!!! !