Chase Bank W Sunset Blvd, St. George

Disgusting customer service. We went in this branch to submit payment & the customer service rep guy was very disrespectful and was giving attitude Customer service rep kept speaking over me and doesn't know anything or doesn't have answers to our questions. Seriously, hire people who have good customer experience & not someone you found on the highway lost & desperate.

Dont deposit your check through the mobile app it’ll take damn near a week to get your funds.

I was informed I have to schedule an appointment to close my account. The Teller wasn't exactly pleasant. I want to consolidate my accounts. I'm closing Chase versus my other checking because Chase outsources their customer service. Not to mention the overload of marketing emails I get from them.

Bank with this branch a few years back. People are nice. Came in today to cash a check drawn on a Chase Account and told they would charge me $8...I refused to pay. The head teller Lana told me it was a charge to make sure they have enough money to cash check for non-customers, and that most banks charge for this service. Haha! Every bank has non-customers this one chooses to profit from my money. I was informed I could come back on Monday to talk to the branch manager. I told Lana I'm sorry that she is powerless against the corporate requirements of Chase Bank. I will support local businesses that keep money in local economies. Charging a fee to cash a check takes that fee and puts it in the pocket of corporate executives. I went across the street to Mountain America Credit Union and easily cashed the check. I asked if MACU charges a fee to cash a check drawn on their institution and they said no, and they aren't aware of any I other institution that does. Guess where I'm keeping my banking business?

I wish we would of never opened an account at this bank. Only 1 account & wish I could close it. However, due to circumstances beyond my control we have to have it opened FOR NOW. I wouldn't recommend this bank to anyone. Always a different problem every time we try to do something, whether depositing or withdrawing or just getting waited on.

Customer service at the Sunset branch on this day was ridiculously horrible! I had been calling the branch for over an hour trying to make an appointment with the notary. Got a recording each time saying they were too busy to answer my call. I drove across town to go there personally, and there was one teller in the entire bank hiding in the back, and ZERO customers!! Not another soul inside. I told the teller I had been trying to call for over an hour and he said, “I know—we’ve been swamped.” I looked around at the completely empty bank and replied, “yes, I can see that.” What a joke.

This bank is horrible! Won't cash a check from their own bank unless you have an account there! Who does that! They only have one teller to work the drive through, and inside windows! What bank does that! They only have like three employee's in the entire branch, so you wait forever. They have so many regulations and extra fee's you can't afford to bank there. A single star is too positive of a rating.

Horrible customer service. The main woman branch manager was extremely rude she had curly blonde hair. I was there to do something with my account but because it was 20 minutes close to closing she didn’t want to help me. If coming to this branch too late to closing time be prepared to have a rude manager not want to help you because she is eager to go home.

Tried to open new account, but rep claimed they did not have time as they had appointment arring in 10 mins. Would not even assist with name change. Called sevaral times to schedule appointment but bank would never answer. Pretty frustrating. I guess I’ll continue at Wells Fargo- thanks Chase

I'm not a member of Chase....and after being informed that I would suffer an $8 check cashing fee, should I opt to have them cash a personal check, written to me, from someone who IS a Chase member.... I don't believe I ever will be.