Chase Bank Smithtown Byp, Smithtown

I went in with a large estate check and asked to sit down with someone. They refused to help me… I have been using this branch for years and since Danny left I haven’t had good service. They’re loss since I planned on investing money with them. Only gave 1 star because you can’t leave 0 stars but that’s how I would rate the service I get now.

The BEST branch I have ever experienced. I am a business owner and have dealt with a few different branches over the years and a few different banks. This branch has it all figured out. The vibe in the branch is awesome. Whenever I visit the branch everyone is always in a great mood and you can tell they have a great team dynamic. Danny is my business banker and is amazing to work with. In addition to Danny the rest of the team is awesome. I've worked with Steve, Ronnie, Eric, Scott and Claudia - the level of service is consistent throughout the entire team. Thank you guys for an amazing experience - no other bank I would trust my relationship with.

The is the best staffed bank I have ever dealt with. Every time I enter this branch I'm met with pleasant,prompt, and professional courtesy.

On line at the drive up left when it was crowded but figured it was during lunch came back at 2:35 Still on line outside looks only 1-2 tellers inside is helping the drive-through and inside!

Gone are the days of customer appreciation. I'm not familiar with the other branches because this one is local to my area. So this review is strictly based on my experience with several individuals working at this branch that answer the phone or the first to ask why you are visiting their branch. I normally don't bother anyone unless I have an issue. On several occasions when I tried to inquire about getting help they seemed too busy to care or show any desire to help. It felt like their goal was to get rid of the customer. Using the Chase's central phone number for help is even worse. You get connected overseas and the phone call is often impossible to hear or they disconnect you. Often times they are poorly trained and have no idea how to help. About the only thing they are able to do is create a "ticket" with back office.

Lines are ridiculous. 1 person handling customers and the drive through window. Who manages this place?!?! One girl working with a line of customers. Seriously the worst chase bank I have ever been too.

The best very friendly super helpful the rtellers and people behind desk. Love this Chase!

The best bank in the US