Chase Bank S Parker Rd, Parker

In reading through the negative reviews I should have read them before I chose this bank to do business with. The doors are open, the lights are on, there are extremely rude tellers whom are not empowered to help you with anything, yet to snidely remark "We all have lives". Appreciate that Issac your business told me on the phone to visit your location to get my problem resolved and in turn seems that because you all have lives, this is my problem and not yours. Don't bother going into this location, they don't have the ability to do anything but man the door.

Seemed as if the branch manager was being rude to an elderly customer when I walked in, then was rude to me after I inquired about opening a business account, I didn’t have an appointment and she had someone take my name and number which wasn’t the problem at all. She has a very bad attitude, should not be in management and has completely steered me away from using Chase Bank entirely. I would strongly recommend going to the Castle Rock location over this one.

Came into chase with a check my boss had hand written for me and chase tells me that since it is hand written they wont be able to deposit my check? What is the point of banking with you if you cant even deposit my money!?!? Like I get it if they told me it would take a couple days, but they wont cash it at all. Will be finding a new bank.

I second the other reviews that this place is so understaffed. I sat there waiting in the lobby for 20 minutes with no acknowledgment. Then the banker made a snide snarky comment saying it’s better to make an appointment. So I just called for an appointment and at the end of the call she said, “It's better to make an appointment.” I said, “That’s what I’m doing - duh!” But in what world are you told to make an appointment at a bank? Never heard of that in my life. Rude and unfriendly people

Poor, Poor customer service. This is my first google review. In June, I left 2 messages for the local branch because after calling Chase I was told to contact local branch. Branch did not even know they had VM set up. So informed me when I called back that they do not have VM. So, that's why message not received. I called several times finally talked to Brittney and someone else, leaving several messages asking for a return call from a Banker. Now about 6 weeks later, calling again very irritated, asked for a call back today from manager. Received call back today from branch Manager and gave him earful off poor service experienced.

So far it's been great. Glad to see they always have bankers and tellers ready to help and answer questions. Chad and Rachel have been super helpful!

Out of State Customer. They do not answer their phone at this location. Extremely dissatisfied.

Went into the bank to open a new account and was helped very quickly. All of my options were explained to me and also I asked how I could access my accounts on my phone and that was also explained to me in a way that I could understand! The branch manager was very helpful in checking to make sure that everything I needed was handled! Great Service! Thanks!

Two times now I have tried to use this location's ATM. First experience was using this bank's ATM to deposit cash, as I have an account with this bank, opened at this location. The piece of garbage, antiquated ATM misscounted my money and I had to go in the next day, file a complaint and get a credit until I was vindicated. My second experience was 5 days ago. I used a card from a local credit union to withdrawn $400. The machine made a bunch of noises that are to be expected with an ATM counting out twenty, 20 dollar bills, ensued. I was then told that the machine was experiencing technical difficulties and that my transaction was cancelled. That transaction was NOT cancelled! My money was debited from my account. When going into the branch to work this out, I was told that a second party company is responsible for the ATM, and I have to go to MY bank to get my money back. Chase has again proven itself as the uncaring, incompetent, shoulder shrugging (when their customers have a problem), incompetently staffed, behemoth. Keep running your ads Chase, you pathetic moron, we're onto you. PS, going onto 6 days without my money being refunded. How much interest to you receive worldwide with your either incompetent or criminal capturing of people money, even if for a couple days? Are you incompetent or criminal? I need an answer.

Terrible customer service. Opened an account here, then ended up closing a few months later because of the bad service. First Bank in Parker has excellent customer service as does Wells Fargo in Castle Rock. I wouldn't bank with Chase after my experience here.