Bank of the West S Twenty Mile Rd, Parker

Don’t do banking at this branch. The lobby is not open and had to wait 25 minutes in the drive thru line then was charged $10 for a cashier’s check.

This place struggles on a regular basis to take care of their customers. Always someone new in here, that’s if their lobby is open in the first place. They can perform a simple deposit. Let alone perform duties such as wire transfers. I am so done with this place. Guess we will be looking for another bank.

Very poorly managed bank. They can't keep a branch manager to save their lives, the people they do have are poolry trained. The 800# refers you back the branch. If you have a problem, Bank of the West could care less. Today, they decided to close their lobby. I went to the centenial branch, and theirs was closed too. Are they going under???

Today is April 1 and the Parker CO branch had 1 lane open. We waited 14 minutes to make a deposit. It took 10 minutes to get the deposit processed. Horrible service. Taking 20 minutes for a simple deposit is not acceptable. A new Canvas bank is opening soon. After 21 years it is time to change banks. Worse service ever and this is not the first time.

This branch staff is incompetent. Only 1 drive through open most days and while hardly any cars in the parking lot, still manage to take at least 10-15 minutes to make a simple deposit. Inefficient and incompetent. Pay your employees more so that they don’t treat this work as temporary job and care enough to do their job

Terrible new management. I have banked at the Parker branch for over 25 years and it has never been this bad. I asked to close an account and assumed it was done but ended up with service charges. They ignored my request to credit those back. I will be closing all of my accounts!!! Don't bank here and expect any level of customer service.

The reviews do not lie. This branch is ran by some truly ugly and rude individuals. I would never bank here even if my life depended on it.

This location is the worst! I tried to open another account because my current account had fraudulent charges involved that were in dispute. FERNANDO went out of his way to be condescending and actually call the Lone Tree branch to tell them not to open another account while my current was in dispute. The audacity of the employees that work there should be severely disciplined and taught customer relations. The review would be less than one star if Google would allow me to post. Choose another Bank!!

this is the worst branch I've ever been with when it comes to lack of employees, lack of urgency and overall service. Expect to wait in line a minimum of 15-20 minutes every time you visit.

Absolute worst branch. The lobby is literally NEVER open. And it takes 15 minutes minimum for their drive through. DO NOT GO.