Chase Bank Larkfield Rd, East Northport

Before visiting, I looked up online the amount of ID I'd need to open a custodial account for a child at a Chase bank. Their corporate website said I needed one. I took my son's passport there and was met with the following. "Hello, you know we'll be closing in 20 minutes?" I replied, "I'll wait." After sitting, the person came to me and asked what I'd be doing. "Opening a custodial account." He replied, "You'll need two ID for the child." This isn't true. I stepped out and called their corporate office. Corporate confirmed that I needed one ID. I stepped back in and the reply I got was, "I've been telling people they need two ID for over four years." So, I spoke to the manager. The manager told me that the bank is required by federal law to use two forms of ID, specifically the birth certificate and social security card, to open an account. I asked him to repeat that, and quizzed him on it. He walked it back a little, but confirmed again that he was required by federal law to insert a) a birth certificate number and b) a Social Security number. I've never even heard of a birth certificate number. All of this is just made up, whole cloth. I called my present bank - he'd need a school ID, and to know his social security number. USBank said he'd need one form of ID. Wow - lots of banks breaking federal law! Needless to say, I won't be opening my son's account at Chase.

Employees from the closed Northport location have transferred here and have made my banking a pleasure. There are a few "sad" folks who work at this location but for the most part I get really good service on each visit. This location features an emachine atm which dispenses 1,5,20,100 denominations. Can be helpful if you just don't want 20'''s in your withdrawals. They also have a self service station with coffee and hot water for tea daily. Early mornings and late afternoon's there is hardly a line.

I made an appointment to get something notarized. I waited 20 minutes and then was told they weren’t sure how long it would still be. Completely unacceptable and a waste of my time.

The bank was not busy what so ever and had 6 people working. Waited for 30 minutes before someone even asked to help. Horrible service!!

Old lady asked me to put on a mask. The mask that was provided to me wasn't even an N-95. It's been announced that regular masks don't work. So why is she harassing me to put it on?

Walked in on a Friday @ 5:10PM at the East Northport location on Larkfield Rd. Told them I needed to open a business checking account to replace one that was fraudulently compromised. I was told there wasn’t enough time. They need at least 1 hour to open an account and they close @ 6PM. They had 5-6 people there and I was the only customer. Went to another branch and the whole process took less than 30 minutes. Thanks for turning me away and wasting my time!

The woman manager during the days(she knows who she is) ...is genuinely a miserable person. No personality and seems like she just doesn't want to be there. How can a person like that be dealing with the public on a daily basis is beyond me. Very uncomfortable and I hate going in there.

Well worth the wait. Always a please to deal with.