Chase Bank 41st Ave, Capitola

lazy people at this branch. all I needed was to be added onto an account and it was preauthorized. they told me no bankers were available for a few days. unbelievable. Alessandro, the branch manager was just sitting there fiddling his thumbs, but wouldn't help me even after I asked him. i have worked im banking and when there are no bankers available, the branch manager should help. with all the money I have at this bank, pretty terrible customer experience.

I just opened my first business account at Chase Bank in Capitola and had the BEST experience! Elena Hawk, Relationship Banker Officer, walked me through all the steps today in about an hour. She was professional, SO nice, explained things clearly and was just a pleasure to work with all around. I would definitely recommend Chase and request Elena specifically!

Sitting there waiting for 10 minutes to open an account and these two young guys siting there talking to each other when finally once one of them got up to help i realised they both work there. Then he wondered why I was annoyed at him. Absolutely pathetic customer service.

Ryan and another blond manager were very friendly, but everyone else here has been rude or disinterested every time I've gone. The place is always too busy to get things done in a reasonable amount of time.

Very complicated employees I asked them to get 120$ in change for my Business account they said to me I have to call them before to make this big amounts ready causes take them almost 30 minutes and when I called they didn’t answer .........

If you are new to the area or are considering a change in banking, Chase is the place. Eloisa Naranjo helped me open new accounts and was exceptionally thorough. Her patience and understanding exceeded my expectations. Elena Hawk also assisted me upon my second visit and she met all of my needs and made financial recommendations to me for future options. I recommend making an appointment using Chase online or services number. The parking lot can fill up but there is additional in lower lot.

Only had one teller on a Saturday afternoon when the Ocean St. branch was closed. Please hire more people. Also, I know there's a quarter shortage but I need to do laundry :(

Chase always has great service and has a very clean and friendly atmosphere. The parking location is a little inconvenient to get to, but I've never spent more than 5 or 10 minutes waiting in any line here.

Good enough bank service. Time is not their biggest concern of course. But they're helpful with accounts, and that is what I need them for...

They couldn't cash a 22,000 check. What good is a bank if you can't get your money.