Chase Bank E Stadium Blvd, Ann Arbor

I was very upset with Chase for closing my newly opened account because they thought it was a fraudulent account. I fought with many incapable phone support agents for hours before going in to the branch. Alex helped me very quickly and did an awesome job resolving my issues. Thanks again Alex!

This Chase location is great. While I have come here once before at a very busy time of day and had to wait a while at the drive-thru ATM due to a lack of available tellers working, I still come here often to use the convenient drive-thru and/or walk-up ATM; Other than the one time, the ATM is always very quick and easy to use! I’ve also been inside twice for more personal banking needs. Each time, the bank tellers and (specifically) Private Client Banker Jonathan Carey, with whom I’ve worked on both occasions, have exhibited very professional, knowledgeable, and friendly customer service. I would recommend this branch (and Chase Bank in general) to anyone and everyone - they truly treat you well here. I will be coming back!

Worst bank I've done business with. Im here dropping off a deposit from work and been in the drive-thru for over 20m now for around $100 in cash. After 15m they say we need your ID. For what? Im making a deposit and not taking any money back out. So 25m in total for a small deposit.

When I stopped here this morning to withdraw some money from the ATM, a man was taking pictures of it. I asked him if the ATM was broken, to which he replied that it wasn't and I could use it. He never pointed his camera away from the ATM though, and got an attitude with me when I asked him to turn it away, eventually slinking off to the edge of the parking lot to loiter when I told him he was making me uncomfortable. What makes this whole story particularly interesting, however, is that when I complained to the teller and went back to my car, I noticed she exited the building and began laughing and joking with this man, and said that she knew him when I asked. I don't know if he works for Chase itself or was one of the contracting team working on the outside of the building, but either way no one who works for a bank should be as obviously unimpressed as they both were when a customer complains about someone taking pictures of them at the ATM. Won't be using this location again.

I'm only reviewing this place because I saw that one star review being the only one so far, and I think it's unfair. This branch might not be perfect but certainly deserves a better rating. Hence the five star to balance out the one star. To be objective, I think it should be 3.5 to 4 star. The hours are convenient, the staff are friendly, and there are of course times when they don't know how to solve some issues, but I guess that's more of a problem with the banking system.

If you’ve been a victim of fraud this isn’t the spot to go. My paperwork wasn’t processed correctly and I’ve been essentially without a bank account for a month. They let me open an account, put all my money in it, then put a hold on my account because the fraud claim I made wasn’t processed at all, and they haven’t offered to pay any of the late fees I incurred. Trying to open an account here was easily the worst financial decision I’ve made.

Never go here if you have a situation of fraud.. My friend had all her information, including account numbers, debit card numbers and the CCV, and online information stolen by her ex. She had unauthorized charges that were made by debit card through the exs paypal. The banker (we couldn't get her name but she's older, short dirty blonde hair, and maybe Russian or something) told my friend they will block the card so he not make anymore purchases... to which we replied again informing her that he had everything saved on his phone. She still kept saying nothing could happen when in fact due to the way her account was set up, continuous charges can still be made without funds in the account. She wouldn't let my friend create a new account either because it was okay the way it was. Which its not and that completely angers me! I myself work at a financial institution, granted things are different, it's still a similar process when handling fraud. I tried explaining that her ex has every single thing on his phone and only blocking a card won't help. She got louder with me and said "I am not talking to you, I am talking to her!" I understood and never even asked for any information myself, I was trying to get her to understand he literally had everything besides a debit card number. I was there for support and to help her explain her case. In the end the banker did everything I said would need to happen before we got in there. Chase obviously does not care about their people or their customers finances, she did not want to help my friend from the second we walked in. That is a sad excuse for a banking institution. Bank where the institution cares about you.

My first experience with this branch was great. I was in and out in less than 5 minutes. The clerk knew exactly what to do and was pleasant and courteous.

Location is a charm, I went there with fully high expectation, which turned out to be my worst experience of all time. Mirela Fodor, the officer, "welcomed" me with a poker face and cold voice. Without any kindness or etiquette, literally asked me a few questions and ended the conversation. I will never forgot her disdainful expression, and this is faaaaar away from the Chase service criteria. I'm a customer not a prisoner, I don't need a supreme service but at least politeness should be demostrated. I'm glad that I went to another Chase in downtown Ann Arbor, only took ten minutes to fix my issue and the officers there were so nice.

Only one person and she really don’t know about anything banking I am here for little one thing since 9 am and still now 9:37 she not figured how to do very poor customer relationship do highly recommend do not come to this branch Saturday morning you gone wait may be hour or 2 for just get done one thing …