Central Bank US, Osage Beach

Can’t get someone to answer the phone. Estimated wait time eight minutes for one comment real time wait time 16 minutes 38 seconds and counting. That’s ridiculous!!! Has been the same with each bank, Camdenton, KK Branch and Osage main branch. Very frustrating Update: 34 minutes on hold finally got a woman on the phone. She was incredibly rude, put me on hold again for almost five minutes and then disconnected the call-Beyond infuriated. Central bank of Lake of the Ozarks really needs to work on their customer service!!! I have been a loyal customer of theirs for the better part of 30 years and this is the first time I’ve thought about changing banks. When the courtesy and respect is gone, so if the customer.

We love this bank! The KK branch manager and other employees always go above and beyond to provide personal attention. After 10 years of using this branch daily for our business, we couldn't be happier, and I highly recommend them!

This is a wonderful, personable bank. I have banked here since 2006. I'm now retired and do most of my banking at KK Branch. They have friendly efficient staff. I find myself opting to go inside rather than drive thru because everyone is all smiles. From time to time I have transactions that require a little help Lupe McDaniel is always on top of things. Can't say enough good things about this bank and how they have contributed to me and my family who bank there also. Michael

Excellent customer service! Hailey at KK branch is always so helpful!

Great staff always friendly and helpful!!

This is our go-to branch of Central Bank. I have always received excellent service from the tellers up to the branch manager. They are quick to respond to my questions, and recommend new services that they believe will benefit my business. It's like a hometown bank, but with the resources and services of a national brand.

Khristina is amazing!! She goes above and beyond to help each and every time I need anything. I recommend her for your banking needs.. Shawna Phillips is amazing as well! Love this branch! Good job ladies!!

WORST BANK EVER! Literally have had NOTHING but problem after problem with this poor excuse of a bank. 1. They put people on a 90 day “probationary” period in which I can’t deposit checks over $500, it takes 5 days for any check to clear, and soooo many other headaches 2. I can’t deposit a check even if it’s signed over to me unless That person physically comes in to be added to your account 3. They have SO many fees that other banks I deal with do not have 4. I recently deposited a check for $650 and they cleared it as $65.. I am closing my account with them once they correct the $650 check mistake, I will be taking all my money out and paying my mortgage through US Bank. It’s been headache after headache with this bank, I have not had one pleasant money transaction since I’ve opened my account with them WORST BANK EVER 😡😤🤬👎👎

Absolutely the best Central Bank ever.