Centra Credit Union Clifty Dr, Madison

Do not bank with centra! And don't listen to these fake 5star reviews. I would get fraud alerts for trying to make 10 to 20 dollar online purchases, but they allowed someone that had gotten ahold of my account number to make a $1000 transfer to a capital one account without question. I dont have a capital one account. This transfer overdrafted me even though I had asked for overdraft protection when I opened my accounts. They told me that my accounts were only protected for debit card use, so when I had to make all new accounts I asked for overdraft protection for everything, card, online, transfers, etc. A few months later an annual charge I wasn't expecting overdrafted me again. So this time I closed out all my accounts and switched to another bank. A few months later I get another centra fraud alert for one of the accounts I had closed. They never deactivated my debit cards. While the tellers at the madison branch are polite, the manager is always rude and hateful. If you try to call them they never answer, you always get forwarded to their 800 customer service line. If you call that line you have to expect to be hung up on while holding for a rep the first time or two that you call. I have also been hung up on by reps when I wasn't even being rude, yelling or cursing. When you do get through, the wait is usually 30+ minutes. They always try to give you the runaround, "you have to speak with your branch manager", branch manager says you have to call them, on and on until you finally get someone to resolve your issue. Stay away from centra! They won't protect your money or do what you ask them to with your accounts.

Just ordered checks and was charged for them before the checks were free if you had savings . Not any more!!!

Awful bank doesn't care about it's customers at all. Told me they could help me despute a charge on my account only to tell me the next day that they couldnt

Always nice and helpful when I come here to bank. Ask questions and get answers needed. Very helpful!

Went to get a loan got denide. Went around the corner to another bank and got it on the spot.

Hello- Came in this afternoon to get a savings account set up for my son. I was told by 2 tellers that they had not done this in awhile so they did not want to do it. One teller asked me if I could come back in an hour. I told her it would be best if I could do it now while I was here. She rolled her eyes and said she guessed that she could do it. Finally her coworker (Kaitlyn) stepped up and said she would help me get the account set up. If you have employees that don’t know how to do the basic job duties then management might want to offer some more training

Been a member for nearly 20 years. Really like the folks at the Madison branch. Very helpfull every time I've needed something they have done their best to accommodate me.

The bank employees are always warm and helpful. I've been banking here for 3 years and haven't had a problem.

Rude tellers on weekends. Rudely and loudly told check probably wouldn't clear even though I had all the paperwork and receipts with it. Changing banks

Been a member since the early nineties and love it