CEFCU Traders Cir, Normal

Overdraft fees are absolutely ridiculous, even if withdraws were mistakenly made by a company that swiftly refunded it. They also charge you on top of other ATM fees when not using their ATMs. General not happy with their service, but that's just banking in general today. CEFCU is just as predatory as any of the large banks don't fall for their "small town credit union" ploy. They're in it to make money and don't care about you.

My boyfriend & I had visited here to open a joint account 10/15/20. We have had cefcu personally for awhile. The teller who got us checked in was excellent. However, the person we spoke to, Patti, was extremely rude. She immediately asked for our ID’s & looked us up (demeanor and attitude reflected someone acting as if we were wasting her time) & neglected to tell us much about what she was doing or what was required for us, when I began to ask about having a joint account she seemed irritated that she had to explain to us the process of it. She then got irritated with my boyfriend because he somehow had two primary accounts & almost acted as if he was lieing that he didn’t know he did. We ended up realizing it was an older account & she asked if it was still in use & he had mentioned he’d need to look further into it and her response is “it’s a yes or no.” ... well, Patti. One could infer that it was a yes. After briefly mentioning we would have to essentially set up a trust and have a named beneficiary that we would then use as a joint account- she stated this was the only way to have a joint account (which I’ve never had to do at any other bank) she rushed us into decided who that beneficiary was then was irritated that we didn’t readily have the social ready for that named person. So, we left. We decided to use a different bank. We are a young family; I felt we were discriminated against because of our age. So, if you’re under the age of 30, you may be better off at PNC, ISU Credit Union, USAA(if you or your parent/spouse is a vet or in the military) just to name a few. I will likely be moving my personal account from here soon.

It's a CEFCU in a convenient location, and the ATM is always functional and paired next to the drive-ups. Not much else to review!

I've never had a bad experience at this cefcu, they are always really nice and I've never had anyone be angry or upset about the things I don't know. As a young person with zero banking experience prior I was nervous, but they were always nice and answered questions. Very nice staff from my point of view.

Had account hacked several times, they punished me for it. Have had a bank with pnc for years and never been hacked. Terrible