CEFCU Branham Ln, San Jose

Their ATM is broken like someone tried breaking it to hack your credit card info and failed and left it. I told the staff and they said it works fine and it’s not broken. I’m like okay I understand it works but it doesn’t mean I still want to use it because now I will just feel it’s unsafe. This is how people usually get their card info stolen. Other than that this bank is okay, just very slow at service. Going inside to get anything don’t with a teller takes 5 minutes

Nice branch they always say welcome in and I never leave without the staff asking with there is anything else I need assistance with

Called to get information about opening a new account and was told they don't email any info over email. I'm a potential customer with an excellent credit and that's how they treat people. I can only imagine how they treat people that already opened an account. PASS

They have no problem taking my money but can't tell me my balance because my Id is expired

Wow! I work in Hayward California, and my branch is in San Jose. My card was considered fraudulent and canceled, a new card was sent to my branch. The branch was supposed to close at 5:00 on this Wednesday evening and I left early from work at 4:00 to try to get there before 5:00. Because traffic is getting more and more back to pre-pandemic levels, I was not going to make it before 5. Two very nice ladies were so gracious and kind enough to wait for me after hours in order for me to get my card so that I may activate it that night and make a very important purchase. I am so very grateful for these kind people that work here. Thank you guys very much you don't know how much you helped me today!

Great branch. They explain the process of opening an account. Yes they are a union bank. Depending where you're going, finding cefcu banks maybe limited, but they are part of co op atm.system. And there are other co- op branches that are in network to use when traveling. There are way to figure which atms/branches are available online as well. The branch people do follow up with calls, making sure things are satisfactory as this something I do appreciate. I think other would appreciate hearing that too. Thanks Cecu!

Very nice credit union branch. Friendly staff. Extended hours make it convenient for working people. Well-lit ATM for non-branch hours.