CashCall Mortgage Jamboree Rd, Irvine

I have refinance my with CashCall several times previously and have been extremely satisfied, that I recommended them to my family and friends. About a month ago I needed to refinance a new home that I recently acquired. I contacted CashCall and spoke with Ryan who was very knowledgeable and provided me with several options. He was very patient and answered all my questions. Then he introduced me to Elaine to process the loan. Elaine worked with me and made the process easy and seamless. The loan closed in 3 weeks and I got the best possible rate. I will refinance with CashCall again if needed. I recommend Ryan and Elain to everybody, they are awesome. Thank you Ryan and Elaine Helen R.

Mr. Andrew Dominguez is the perfect loan officer . He’s very professional and knowledgeable and return our calls and clear our doubts. He make sure all our queries are answered properly and with professionalism . I’m very happy the way Andrew handled my mortgage refinance application and walked me through the whole process at ease. Thank you Andrew for your help getting me refinanced .

I have refinanced 5 investment properties with Cash Call. They understand investment loans and tax write-offs, which most mortgage companies do not. They were very organized, and professional. They made everything go smoothly. I will use them again.

I have done a couple of refinancings with cashcall, and both were very smooth. I dealt with Anton and the processor was Curtis. Both very knowledgeable and to the point. Both transactions took about 3 weeks from start to finish with no surprises. Highly recommended

I have been speaking with Mr. Ericson Zabat for about a week now about current rates and loan estimates for our new home in Alabama. He has been so responsive and extremely helpful. I have never left a review for anything before but I felt the need to praise Ericson because he has been truly wonderful to work with! Although we did not end up using Cash Call for this loan (hard to beat a home builder’s lender offering cash towards closing), I feel confident that we will be calling Cash Call when we inevitably refinance when (if) the rates go down. Ericson’s quotes were very competitive and he was eager to earn our business without being overbearing. I can’t recommend him and Cash Call enough!

If you are having issues with any aspect of your loan with CashCall, please contact their Customer Care Department immediately. Their Customer Care is excellent, and they do go above and beyond to resolve any issues concerning the total loan process. They really take concerns seriously and will help you resolve your problem quickly and professionally.

I have been an active real estate salesperson for 45+ years and this is the second refinance that I have done through CashCall Mortgage. In spite of my initiating my application during the holiday season I received excellent and timely service from loan agent Brent Young and the loan processor John Quan and the loan funded right on time. I have referred others to Brent and will continue to do so.

Working with them was a nightmare! At one point I had to submit certain documents three times because they were not sharing them with one another and we're totally disorganized. My repeated experience with Santiago was that he was very insincere and did not honor his word about following up with me. The mortgage processor I was working with, who I understand was later fired, was rude and totally disorganized. When I escalated my case internally, the woman who I dealt with said she would get back to me in a few days but failed to do so I had to keep following up in order to get my mortgage processed in a timely manner. While I was a complicated case, there is no excuse for their poor customer service and disorganization and Santiago's insincerity. He and the other people there must learn that they need to honor their word and follow up when they say they are going to. In the end I got a good rate and got it done but that surely would not have happened if I didn't stay on top of them and keep nudging them, which was totally unacceptable. Don't use these guys! They're all working from home and the right hand repeatedly do not know what the left hand was doing or not doing.

After filing out an online form to refi and getting a million of calls, I decided to go with CashCall because my situation of being self employed was difficult , as most self employed loans are, and Brent, the loan officer, gave me hope that I could refi. He sent to Curtis the processor and between Curtis, who was amazing and on the ball, and Brent and myself, we did it! Due to my situation there was a lot of crossing t's and dotting I's. Curtis made sure the package was perfect with the documentation (which I kmew was important so was also on the ball too getting all checks and statements and everything quickly). He presented the package, they only needed a few more things, then it was a go, and I am funding today. I can't say thank you enough, I got a rate I can live with for the next 30 years while the rates still remain decent, I was afraid I would be stuck in a higher rate forever. They were professional and nice, so I say thank you brent and curtis~! Also, my kids thank you as I can now spend that extra money I was spending on my mortage on my kiddos!

We recently refinanced two properties with Anton at Cash Call. Anton made the process very easy. He was very professional and answered all our questions with a great deal of patience. He was very knowledgeable and took the time to explain any issues that were encountered. I would highly recommend Cash Call and Anton to our friends and family. He was a pleasure to work with and the refi was completed within three or four weeks.

Total pros. Curtis and Brent were professional and efficient from start to close. They know what they are doing...Refreshing experience. Highly recommend.

I worked with Brent and John getting my refinance. This was my first experience with them and they did an outstanding job keeping me informed all through the process

I have refinanced with CashCall for over 9 years. Each person including my current refinances with Jeremy and William was painless and reliable. They keep their word and try the hardest to give me the best rate and professional service. I will continue to do business and strongly recommend CashCall to all my nurses at work.

I was satisfied with my transaction to this company. Whatever the loan officer told me when I initially contacted the company never changed. I would do my business again with them next time I refinance. They are reliable and trustworthy; returned phone calls and emails on a timely basis; kept me updated all the way. Especially Phong Nguyen a very nice and dependable person that even he’s not the one processing the loan still helped me whenever I need something. The loan process took place as promised.

We had a great experience with CashCall Mortgage with our recent refinance. This was the second time we refinanced with CashCall and again they didn't disappoint. We worked with Luciano Battioli and from the get-go the process was very smooth, clear, honest and organized. Luciano was very patient and helpful with all of our questions and concerns, and our mortgage closed within the expected timeframe. Will definitely do business with them again!

Richard was excellent at assisting me with my refinancing. He walked me through step by step and also made himself available for all my questions. He would follow up on my behalf whenever a process seemed to have stalled making sure the application was moving. I was also able to reach out to him after the loan was funded with some additional questions and he was kind enough to still provide me answers. I would not hesitate to work with Richard again and refer him to my family and friends.

I couldn't be happier with CashCall and the entire process to refi my mortgage. Their attention to my loan was exceptional. They made me feel as though I was their one and only customer. I recommend them without any reservation.

Cashcall Mortgage was that smart excellent way to refinance my home.Well it’s true I was like family!! Enrique was very professional and awesome personality. I would highly recommend him!

I had a very great experience with Rosendo! He was quick, concise, informative and professional. I assisted me In processing my loan in a timely manner. He answered all questions that I had along the way and kept me updated on my current statuses. He helped make my refinancing experience a stress free and quick one. Rosendo was awesome!

My point of contact changed several times. This was aggravating as the communication between CashCall and myself was inconsistent. I would like to have had regular updates even if nothing had changed; however, when I wanted to know where my loan was in the process, I had to call or e-mail. Then it was sort of hit or miss for them to get back to me in a timely manner if at all. Twice I had to include in my message that it was my second or third attempt to get a response. On the positive side, when it came time to close, CashCall was "Johnny on the spot." They were able to accommodate my crazy schedule and even make last minute changes for me.

The best re-finance service I have ever used. Curtis (my processor) went above and beyond, kept in constant contact with me, answered all my calls and questions promptly and "he is the man". Andrew was absolutely on target with all quotes and nothing changed at the end. My loan closed 15 days sooner than quoted. Needless to say, I was and am very pleased. Judy

The experience i had was above and beyond anything received from other mortgage companies I’ve dealt with in the past. It’s very important from start to finish to be up front with anything and everything along with keeping a customer in the loop. Both Brent and John made me feel very comfortable with the process and we worked through the so called hurdles that come with refinancing. Very very grateful to have come across this mortgage company.

From beginning to end (approximately 2 weeks!), Anthony and his Associates at CashCall Mortgage kept me engaged, and was able to provide all of my needs. CashCall Mortgage is #1 on my list for assisting in retrieving rental equity. Well done!

Initially we had a good experience looking into a refinance at 15-years fixed for 2.99% rate, seemed like we'd be saving a lot of money and too good to be true. Suddenly as we got closer to closing the deal, and our documents were supposed to be sent to the underwriter (mind you - we had all of our documents submitted from our end, the ball was in Cashcall's court for 2 weeks), they suddenly started dragging their feet and nit-picking over details of documents. It turns out this was to delay our process as our guaranteed locked-in rate expired, they ignored all of our many phone calls and emails - complete silence on their end for days. Then the day after our locked-in rate expired, they emailed us saying as of that day, cashcall was halting all business for 2 weeks. Unbelievable.

Brent had excellent communication throughout the whole process. He is a professional and very easy to talk too. I enjoyed working with him and will definitely tell my friends and family.

Great Experience. Andrew gave me an accurate loan estimate and turn around time. Fees were the lowest I found comparable to the rate and they closed the loan quick. I highly recommend.

I have worked with cash call mortgage twice now and both experiences were phenomenal. My agent Anton always walks me through the process with clarity, professionalism, and facts!! They work together as a team to expedite your loan process and get it closed efficiently!! I would definitely recommend this company and my loan officer Anton! I would also use them again!

Brent (loan agent) and Curtis (loan processor) both deserve a 5 start rating. Closed the refinance in 25 days (of which some were Christmas and new year holidays). Have taken the 1 star for title company they used Boston National (when the disbursement takes 1 - 3 business days, 1 business day i believe is great customer service, but 3 means its just ok and it took 5 days in my case as the 3rd business day was a friday, BNT could have done better...)

Richard Chong and Cashcall are amazing. Richard was upfront about the loan and process. Took the time to address my questions. Everything was to the tee and what an amazing experience. Maricel did an amazing job processing my loan. Cashcall is 1st Class.

NIGHTMARE with CCM. The employees at CCM are misleading, do not have correct information, DO NOT have secured information/website with your personal banking information Vivian Nguyen is inexperienced and does not perform in a professional manner. After working with this insulting, unethical loan officer we financed this mortgage with our money market funds. Her rates went from 3.25% to 5.99% in 1 month. The nightmare continued with loan processor Maricel Exley who could not process any information unless it was highlighted. She could not tell the difference between different banks., she is incompetent in every definition of the word. I repeatedly have he information she lost, misplaced or what I didn't highlight. All of my personal information has been breached. STAY AWAY FROM CCM

OMGoodness people! DO NOT DO BUSINESS WITH THIS COMPANY! YOU WILL PAY THE PRICE. This company processed my loan for 5K less than it was supposed to be. We found this out on the day of closing; I had to pay that 5K out of my own pocket. They were supposed to collect 15 mos of escrow, but only collected three, which left me without insurance as they transferred my servicing to a company called SPS and they stopped all escrow payments and are completely clueless as to what is going on with my escrow account. I have had to pay another 5K in insurance out of my own pocket. 10K later, Sally Berverena, the loan agent, finally admitted they missed it during processing, but so did the title company, Member's Title, who was supposed to collect the insurance at closing, so I guess that makes it ok. Cash Call missed two closing extensions and on the third one, which had no finance contingency, my realtor had to threaten them to get them to close on time or I would have lost my original 10K deposit. I won't even mention the continued submissions of documents I had previously submitted to Eric Akinyemi, the underwriter. When things go south they will not answer or return phone calls and pretend they cannot send you an email response. This is the worst company I have ever done business with, not to mention the 10K it has cost me out of pocket to keep my loan. Please do not do business with this company. As far as I am concerned they are liars and fraudsters, willing to indulge in questionable practices to keep themselves out of hot water. Be very careful and have lots of reserves if you choose to go with this company!

I just refinanced with Cash Call. It was a great experience! So refreshing to deal with folks that just do what they say. Brent Young was my initial contact and later Mike Bitar finished the loan. I closed within 30 days. I can't recommend this company enough. Friendly, professional and always attentive to my questions through out the process. Give them a try, you won't regret it!

I worked with Santiago from Cash Call Mortgage to refinance my mortgage. He made the process easy as can be. He always made himself available to answer any questions and guided me in the right direction. I am very satisfied with the service and attentiveness provided by Santiago and his closing team. Highly recommend working with them.

Outstanding Service, Start to Finish. I wish to thank both Andrew my loan agent and Curtis the Processor on their professionalism coupled with a seamless, efficient and expeditious processing of refinancing my investment property. All questions and clarifications were promptly answered. Everyone expects a 5 in reviews but in this instance, Cashcall was 6 stars. Thank You Andrew/Curtis and CashCall.

Cash Call was the easiest, most efficient refinance we could possibly have done. David was polite, easy to talk to, reassuring and made the entire process effortless. We were DONE within 30 days. We would definitely use them again. Thank you so much David W. and Cash Call!

After going thru extremely hard Covid and pneumonia I was in need of emergency cash to cover medical bills. Richard and Lily helped us refinance our mortgage with a light speed and ease. They maid the 13 day process flawless. Richard answered every time I called with a question or concern. He followed up with us on every step: very professional and kind. As we are very impressed and thankful for helping us, we would refer Richard to everyone in need for new home or refinance, knowing that they will get the best care, attention and result!

My experience with CashCall Mortgage was great. I would like to thanks personally to Curtis Ye , my loan processor . He walk me through all the processes and answer any question I had regarding refinancing my home mortgage . He gave me simple and clear instructions on how to fill out and submit all paperwork . I am very happy with mr Curtis Ye and I definitely recommend him to my friend and family. Thanks again for your services .

Great working with cashcall on my latest refi. Kevin and Curtis both made the experience smooth and easy. The entire process and funding took less than a month. I couldn’t have been more pleased with the outcome.

Cash Call it the best mortgage company out there. I worked with Brent Young and he delivers great customer service. He will get you the best price possible.

My experience with CashCall Mortgage was awesome, Ericson and Eva were very professional and detail oriented. They explained everything to us in detail at all instances. The entire process was smooth and easy. Ericson was very pleasant and helpful, he call me multiple times per week to give me updates and he always answers my questions with great feedback. The customer service skills of my agent and processor were second to none. I would be more than pleased to recommend CashCall Mortgage to anyone who needs a refinance.