Casebine Community Credit Union W Burlington Ave, Burlington

As far as financial dealings, I’ve always had a good experience with this credit union. Their covid policies are very specific. They only allow specific types of masks and they limit the amount of change that can be counted. Also the change cannot be in a personal container, must be in a plastic bag. They said quart sized bag. Make sure you call before you drive there to find out everything you need to know so you don’t end up making three different trips and still not have all of your banking completed.

This is the single worst financial institution in Burlington. The requirement to work there is to be lazy. They shut the place down for days at a time every other week especially on the weekends making it near impossible to make transactions. I worry every time I go they are gonna be closed & I’m screwed for the weekend. Getting my account changed to another bank ASAP. Do not bank with these people

Always so friendly but they are sneaky with the fees and lord dont lose that debit card cause it will cost you $16.00 to replace it just today finally got signed up for e sttements I've had online banking for over three years and wasnt getting them! They ignored me when I would call!

Go to this bank if you want misinformed by staff about loan details, payments rejected, and holds put on your card without notice. I'm having more and more issues. Keep it up Casebine, I'll take my buisness elsewhere.

Lovely that they close so many of their locations without removing them from google nor informing their customers about the closures. 1/10 bank with CEFCU or Chase. Better customer service and locations that stay open.

This is probably the worst bank my fiancé and I have dealt with. They charge you fees for paper statements without telling you and EVERY THREE DAYS they charge you a extra $10 if it goes in the negatives. We never received a paper statement in the mail either so it was a complete shock to find out . Also, if you don’t use online banking, they charge you to bank with them. They refuse to work with you and this is not the first time this bank has screwed us sadly. I hope no one else has to deal with the trouble this bank puts people through and goes to a more trusted, competent bank who does work with their customers.

I have not done business with Casebine personally, but my whole family has been receiving harassing calls and visits for a debt from a deceased family member. This place has no compassion WHAT-SO-EVER. They will call you 48 hours after a death to collect money from a family members debt you have nothing to do with! Their staff is extremely rude, and sent a tow truck to a family members house that lived over an hour away and knew nothing about the debt or the item they were looking for. I would remember this if you plan on getting a loan from them. They will use intimidation right after a death to try and unlawfully settle a debt, while harassing grieving family members. BEWARE!

You can never get a live person and they decide who you can shop with!

They've always treated us professionally and expeditiously with loans and accounts. Their online features with banking and signing loan documents are great!

Long, long wait in the drive for my checks to be deposited as he had to keep leaving window.The man did not speak to me except when I asked questions. He was rude and not helpful. Terrible service to use my money.