Cascade Autocenter Easy St, Wenatchee

Cascade Auto Center Chevrolet only gets historically 1 Corvette per month, so originally I didn't think I had a breath of a chance getting one through them. I am now living proof that there are good, honest, reputable small dealers out there. Cascade Auto Center Chevrolet here in Wenatchee WA was honest, made a commitment to me with no deposit required whatsoever, only a handshake and had our car here from initial contact to delivery in ~8months. It was not only a total pleasure doing business with them, we came away friends! Here is a few pics from the day it officially became our baby and after getting it home to share the stall with it's elder....The pics don't do this car justice, it's absolutely gorgeous! Thank You Justin Johnson & Roman Gutierrez!

Jon was amazing! My wife and I had had pretty poor experiences at other dealerships here in town. Being a married couple in out mid 20s, we hadn't ever bought a car through a dealership, so our standards had been fairly low after our other experiences at other places. But Jon made it easy, fun, and was very informative and cooperative with all the questions we had. He knew exactly what to recommend for our budget, and went above and beyond!

After I was rear ended, I took my car to cascade auto. I drive there to get an estimate and the person at the counter was rude and put out that I just stopped without an appointment. She was literally out for about 5 minutes taking pictures of the car. I thought it was poor customer service that she expected an appointment for that. The body shop did a good job, my car likes great. However, I had a rental car, as mine was dropped off on a Monday and expected to be worked on through the week. I had to call the following Monday for a status update and they told me by car had been done for a few days but they must have had the wrong number to contact me. So insurance paid and extra 2-3 days for a rental car that was unnecessary because the employees were too lazy to contact me. When I picked up the car, they had the correct number on file, so that didn’t even make sense. Ask in all, good repair work, terrible customer service.

Positive Friendly people Negative My time is as important as the dealerships. When I schedule an appointment and drop my vehicle off at 8 in the morning I expect work to start on my vehicle that day by noon. Not two days later. Also don’t appreciate being lied to by dealership and having the rental car company tell me the truth on why I am downgraded from what I bought and what I am given as a rental. Just be honest. I would have understood that. It takes a long time to undo a lie or build back trust in a business relationship. That is only if you are lucky and the customer doesn’t just go someplace else.

Came in on a Saturday. The two obese men working at 5pm on 7/9/2022 failed to even get up from their desks. One acted exhausted to answer questions. Multiple customers were in the lot, none being helped or even acknowledged. The hell is going on at this place? I'll go back to pierce county, thanks.

I called to get the oil changed on our 2014 buick lacrosse, that we purchased used from Cascade Chevrolet in Wenatchee, WA. They did not have an open time but said we could drop it off and they would work it in. And they did! Cost was about what we would pay at a quick oil change place and they also did an inspection on the car. Very happy, will return.

As always Mark W. is great to work with. I feel confident that my vehicles are taken care of, and the work is performed to the highest standards. This service was for my wife’s vehicle so trusting who works on it is important since her and my children ride majority of the time in this vehicle.

You folks are the best. Service managers are excellent communicators and very professional. Mayra is a great help in reaching out and communicating, helping the repair process go smoothly. I never hesitate to use or recommend Cascade Auto.

I recently had the (unfortunate) opportunity to experience the service level of Cascade Auto Center, and it was excellent! I was on vacation, towing a thirty-foot travel trailer when I lost power in my 2009 GMC 3500 diesel pick up truck. Fortunately, I was 4 miles from Cascade and was able to limp my vehicle to their garage. I explained my situation, having my 88 year old dad in the vehicle with his oxygen tank on reserve, and they immediately got my vehicle in for inspection. Within thirty minutes they had diagnosed the issue, two kinked fuel lines (poor choice of hoses by GM). The good news was that they could fix them, the bad news, was not until the next day. I was able to send my dad home, 250 miles away, in one of our other vehicles, so I didn't have to worry about him. I then got a hotel room for the night, across the street from Cascade. My mechanic, Nick, said that he would come in at 5:30 am to fix my vehicle, so they opened up the shop for him the next day and he had me on the road in a few hours. You just don't see this level of service that much and when you do, it needs to be recognized! Both Nick and Rodney took great care of me and they should be acknowledged for the 'above and beyond' service. Thank you both!!

Easy to schedule an appointment and mark is very pleasant and makes sure everything is done right.

I charged up my Chevy Bolt there. They were very friendly. Allowed me to take what ever time I needed. A nice place to stop by.

Jamie, Pablo, Nancy you're the best! Everyone there is very nice.

Terrible experience! I scheduled an appointment for 9:30am but never was contacted by anyone with an update until I called. I called at 1pm and a little before 4pm. Then someone finally called (returning my call), and this was at 4pm. That's six and a half hours and this was only for a diagnostic, and not even a repair. Why schedule appointments if you're not going to honor the appointment but push you to the back of the line. I was also told they would change my tires to Winter tires when I dropped it off. I asked if they could and was told yes, but my tires were never changed. Why say yes if you're not going to do it The! The person who called me at the end of the day was someone I wasn't working with because the person I was working with left without contacting me, and never contacted me before leaving. So I will never do business there again, ever! Such horrible service, horrible!

The dealership is great; however, the design of the product makes it so expensive to maintain. An exterior lamp in the outside mirror worth about $25 and cost me $150 had to be installed in the mirror requiring disassembly of the mirror, costing me $250. So a job that I should have been able to do for a total cost of about $25 ended up costing me $400. THAT MAKES ME MAD!!!

I wanted to thank Chris and the collision shop team for the excellent job they did with the repairs to my Honda. They were dealing with supply chain issues and had to wait for parts, but once everything arrived and the work began, everything went smoothly and the car looks amazing. They did a great job with detailing the interior too. Everything was explained and communication regarding the repair process was good. They facilitated having the vehicle delivered to Apple Valley Honda to complete a repair that couldn’t be done at their shop and returned to them. Other than the issue with obtaining parts, which wasn’t their fault, I had a very good experience with Cascade, and would highly recommend them to anyone.

Early this week I was in for an Express Oil & Filter change service, during the inspection something was overlooked by the technician working on my car. I am now having to take my Legacy into another Subaru dealership to fix what wasn’t done in Wenatchee. I contacted Cascade Auto Center to inform them of the issue I was having, Jose the advisor spoke to the Service Manager Eric; who was very helpful and asked me to send him a copy of the invoice once everything was completed. Cascade Auto Center will be taking care all of the charges for me. Thank you for doing what’s right! I really appreciate it!

This particular dealership is truly amazing, they go out of their way for the customer and provide outstanding customer service. We will only buy our cars from this dealership. Huge shout out to Derek in Service, Clyde the manager and Cook the sales person. Thank you all for a great experience, Michelle Roessel

Roman was a great sales rep. when we bought a used Outback.No pressure. Easy to work with. He's been there 4 years. Knows the business and the market. Responds to phone calls and emails. Will go there for our car service, for sure.

I went in for a bumper repair estimate, I met with Brett not only was he super helpful he was knowledgeable. All my contact with the collision center staff was great. From the quick turn around of the repairs and the updates. When picking up my car a gentleman helped me load up my items in the back of my car from the rental. Would definitely recommend for the great job and the service quality. GREAT EXPERIENCE!!

We have purchased five vehicles from Bill Miller in the past 9 years and recommend Bill to all our friends who are looking for a new car. We trust Bill will find us the vehicle that best matches our needs. Thanks Bill for always making it a positive experience.

I made an appointment for my Chevy Cruze to get its 30/60/90 maintenance on Monday, August 2nd. The Saturday prior, I dropped my eyes off so they could get to my car as early as possible. As my appointment was scheduled at 7:45, the thought was I could get my car back around 1PM, and drive back to Bellevue for an important meeting the next day. This did not happen. By the time I called on Monday at 9:45, I was put to voicemail from someone answering the phone, not knowing where my car was. After taking an Uber ride to the dealership at 11:45, it was revealed to me that they lost my keys, and did not start working on my car until after 12 PM. A full 4 hours after I had scheduled my appointment. On top of this, I called multiple times to see when it would be done. The first time I was quoted, I was told $700-$800 and it would be done at 4:00 PM. This was not the case. I had to wait until 5:00, and I paid over $1000. If there were a situation at my job where I came over my estimates in both time and money, I would be fired. On top of the lack of communication by your staff, my car also needed a fix AFTER I got it back. When I drove my car off the lot, I had acceleration problems, my car was shaking, and it was making a creaking sound. It took an additional 30 minutes for someone to fix it due to the incompetency of the "mechanic" working on my car. As a quick fix, someone working there decided it was a suitable fix to give me 2 free oil changes over the next year for their lack of communication and effort. This is unacceptable. The time I had lost was worth more than the absurd amount you all charge for an oil change. On top of that, I live in Bellevue and only came to Cascade because it was convenient at the time. I had purchased my 2014 Chevy Cruze from you all back in 2014, and this has me considering never returning for maintenance, or to buy any additional cars. Not only will I never recommend going to Cascade Auto, I do not know if I can recommend buying Chevy after this experience.

I took my car to your service center to have 3 things done oil change,hitch put on and for a recall on the Jack. They said it would take 1 day after a week I got my car back. Got home checked my Jack the next day and I found no Jack in my car. You took the old one and didn't give me one to replace it. I'm not happy I'm really not sure you did the other things at this point

Employees were kind which is ultimately the reason I gave 2 stars instead of 1; however, the time frames for completion were pushed out 4 times. Turning a 2 week time frame into a month.( I took my car in on Monday July 5th and didn't get it back until Friday Aug 6th.) I was never offered anything to make the unexpected longer time frame easier, like a rental car. I even asked about them providing one and was told they were all out, but they could call the person who handles those and see about getting me on a waiting list and that I should get a call about it the following Monday. I never received the call for a rental. And I don't understand why they didn't put me on the waitlist from day one. Speaking of calls, I only received a call 1 out of the 4 times that they knew the time frame needed to be pushed out. Every other time I had to call to see what was going on. The best answers I got when I did call was "I wish I could give you a different answer," and "yeah, your car is on the late list."... Like many people I rely on my car for work, and having a 2 week time frame turn into a month with no effort for communication and no attempts to make my situation easier is completely unexceptable. Honestly, it was unexpected. I've only had Chevy cars and this was just such a disheartening experience with Chevy as a whole that overall tainted my view. If at any point any employee had taken the initiative to reach out to me to tell me they gave a bad time frame, or to try to offer something to eleviate the burden I was going through I would be a more satisfied customer. As it stands all I'm left with is a bad experience and, "I wish I had a different answer for you".

While we were on the road with our 5th Wheel, we had issues with our truck trailer brake system. Cascade Auto Center took us under short notice, found the issue, repaired it and we were back on the road. We are extremely appreciative of their kindness and expertise.

Love, love, love their communication! I brought my car to the body shop to repair hail damage. It was an extensive job but I was kept in the loop every few days, which is awesome. All the dings were fixed fantastically and it looks like a brand new car!

Just bought our third Subaru. Tony, Ted, and Allen were polite, friendly, and as helpful as possible given Covid-19 restrictions. Received a couple of extra value items as loyal customers, plus an unusual package specially designed by the owner for all new car buyers. If we ever replace this car, we'll probably go there again. Nice people!

For 25 years, I have been bringing my cars to Cascade Autocenter. Now, my daughters and their families do as well. Cascade's work is "more than expected" and the cost of repair fair. But, most any dealership can and should provide these tangibles. What separates the Cascade experience from the others, is the people who work there and the family-like environment they have created. I, and my family, are welcomed warmly and treated fairly. For this, and other good reasons, is why they rate 5-Stars and land a perfect 10 for me and the extended Carlson clan!

Just bought a car from Roman. He's a very kind, honest and personable sales person. He was attentive, prompt and HONEST. Ted the finance manager was very polite and incredibly helpful. Come here if you want to have great service!!!!