Capital One Bank Manhattan Blvd, Harvey

I visited this location today to make a substantial deposit to my savings account. I was met with do you have a cell phone because everything is digital. Then, there are 2 people ahead of you so you can have a seat. When I was invited to come in yo the cubicle and I began asking my questions, the conversation became one of the bank officer speaking to me as if I was a child. Pausing after her words, I guess trying to make sure I understood. The problem was, she did not understand. When I asked her not to speak to me in that manner, she said oh, I’m sorry but that’s the way I talk. I decided that even though the interest rate was higher. I would be better off going some other financial institution for now. Capital One, training in public relations is definitely needed with this young lady. She was not professional and I think she realized it after I said I would be leaving, at least I hope so.

Jennifer is the saving grace, and seemingly only competent person i was able to deal with at this location. Upon walking in, I was “greeted” (read: noticeably inconveniencing) an unpleasant teller. I wish I could have gotten her name, because she should NOT be in customer service. Once she decided she did not want to do a basic job function (deposit a third party check into my capital one account) (which Jennifer kindly handled just 3 hours before) -I then waited to speak to the laughable excuse of a branch ambassador, Melissa. She made up a company policy (literally made it up- called corporate to confirm this) to just, inconvenience a long time customer in good standing (I can only assume?) and then asked me a series of wildly personal questions that had nothing to do with my transaction. It almost seemed like a personal vendetta. How am I supposed to trust people like this with my finances? Anyway, sweet and wonderful Jennifer ended up correcting her boss and fellow teller’s errors by DOING HER JOB! Kindly, professional, and warmly. I’m not sure why there is so much inconsistency, but as long as they have people like Melissa running the show, I see this trend unfortunately continuing. Melissa then notified me that she “reversed” my already deposited check into my account. Something she doesn’t have the power or authority to do! How can someone who is a brand ambassador let her emotions get the best of her, so far as to yell and lie to a customer about false authority? Why would you intentionally make a customer have a nervous breakdown for merely trying to bank? Something was SO off and fishy about the whole exchange. I will be closing my account with capital one due to this insulting experience. I just wish I could take Jennifer with me!

I called Capital One Manhattan Branch because my ATM card was retrieved in the machine. I spoke with someone named Angela who said I will have to speak with customer service and she transferred me, I WAS ON HOLD FOR 40 MINUTES AND COUNTING, IM STILL WAITING!!! NOT SURE WHO TO BLAME???? I GUESS MYSELF FOR HOLDING THAT LONG! I will snapshot my time for anyone who cares to follow up. Very Dissatisfied Customer

Came in to the branch with a simple question of why the payment I made wasn't showing in my account balance but the funds were withdrawn from my other account. Was given a customer service number to call. Here comes the wait haha

Once Again! Above and beyond award goes to Manager Kim, Jennifer and a special award to Angela, for Amazing customer service and a great experience of Above and Beyond. You guys make me feel at home, thank you!

Worst Bank I have ever dealt with !! Rude, talks over you, poor Customer Service. Definitely don't recommend this Bank.

One, Website says their drive through is open 8:30 it’s 8:45 and no one has come to the window yet. Still waiting on my debit card. Capitol One360 did not protect me when Apple charged me for a iPhone 8plus replacement I never received.it wiped out my account.

Making a withdrawal the teller ask if I was going to make a credit card payment. The teller took some of the money I was withdawing and applied to the credit card. I did not instruct her to do that. The teller told me I had to do another withdrawal slip.

I love this bank, Sabrina is the best rep there! I love her, give her a raise she deserves some kind of recognition.. She always makes eye contact with you and will stop in the middle of whatever she is doing to tend to you. Unlike some other reps I have encountered at this location. I will always and forever love Capital One unless something bad erupts.

They need a professional manager that could tell them actually how to work, they talking togather chating ,making coffe ,laughing , doing everything but helping customers, even if you called a manger you will be treated badly , so unprofessional.