Capital Credit Union S Washington St, Bismarck

Terrible Credit Union in regards to professionalism and safety of your funds. We have personal and corporate accounts with Capcu and the business department blames our staff for their tellers mistakes and tells us that non authorized users were able to take out money from our accounts and it's our fault! This would be theft by the teller and bank if this is true (have the emails to back this up) but I think it's them avoiding responsibility. We have millions of dollars through this bank! Check images were not made available for over a year on line, their Business President whom quit and came back a year later after getting promoted, Brad Shetler, told us to go somewhere else and bank instead of fixing their mistakes! Yet he can quit and return with a promotion after handeling issues like this!? Ryan in business accounts refuses to reply to emails multiple times when asked to fix their mistskes showing cash was removed when it wasn't, from our business account. I've had customers use them for car buying privatley and it took weeks due to hoops they wanted him to go through. Just save your time and money. We'd change banks but it takes so much to switch a corporation account from one institution to another, they know this at CU so they just screw you over more because they don't care about service. Terrible Credit Union. Worst ever dealt with. And on top of it all, they refuse to direct my complaints to a higher up!!!

Watch out for huge fees due to their mistakes that they may be able to partially refund if you jump through some hoops.

Excellent financial institution. Professional services for investment and financial planning are top notch. Very helpful for beginners and experienced investors.

DON'T GO HERE!!! The worst experience I've ever had with a bank. They lie, they cheat and they steal.