Caliber Home Loans N Mountain Ave, Upland

EVERYTHING! Christina Martinez promised 24-48 hours we would have a response. From March 2022 to currently in May we have not received a response. She kept telling us to give her 24 hours and the weekend and the over and over it would continue. I even asked if she didn't want to help us just to let us know instead of ignoring us. she wouldn't answer any calls and was barely responding via text. Still to this day I haven't received a response. I would not recommend her service or company to anyone. Please find services elsewhere. She is not a trusted loan officer.

I’d like to start out by saying I find it hard to believe after reading the reviews that we’re talking about the same person. Me as a potential first time home buyer I can say this experience was horrible. Although Aldo Martinez Caliber home loans in Ontario Ca seemed to have initially been wanting and working to get deal done he certainly didn’t make me feel like he wanted it done. He continuously asked me for the same documents that I had previously given him such as , Taxes from previous years, W-2, bank statements etc. mind you he didn’t start asking for information until late November beside the initial pre-approval documents. I found a new build back in August of 2020 and was suppose to close on 1/22/21 that didn’t happen Aldo asked for multiple extensions to the point the builders no longer wanted to due business because he continuously lied about loan status. Aldo didn’t communicate properly and keep me informed nor did he educate me on Do’s and Don’t’s until I had used a credit card on a trip I had taken and it dropped my score. At that point he did notify me of the changes and still made it seem as no big deal, just recommend I pay them off or down so he could do a rapid rescore this was back in November. Well so much for a Rapid Rescore because it was far from Rapid it didn’t update until 1/21/21. But at that point who knows if Aldo really even requested Rescore. Because it just so happen it updated on the original reporting date it reports every month 🤔. Again everything about this process was Horrible. He constantly kept coming back and asking for things he said underwriting was requesting but majority of things again were things already given. I finally got his supposedly MANAGER JIM involved and that was also a total waste of time. He did nothing and knew nothing. Every time I spoke with Jim he would give excuse of not having or being familiar with my file. But he assured me he would look into. I feel like after me reaching out to Jim that made Aldo upset so he really sabotage my deal it kinda felt light weight like I was being discriminated against sad to say but it honestly did. And this was just summing it up. I wish I could write it all but I don’t have the time. Just know He wasn’t anyone I would recommend or ever want anyone to go through this experience. Mariana Acuna

My husband and I want give Kathy Farley a awesome review. She worked so hard on our loan to make our dreams come true. She was so efficient and professional at executing the loan. We found that Kathy is not only professional but knowledgeable in her profession. She is a kind person with a passion to make her clients happy. I would highly recommend Kathy to my family and friends. Plus we will be returning customers for life .

As the first time home buyer this experience was terrible. Daniel aponte was my lending officer whatever you call them and he delayed and messed everything up multiple times he gave me used car salesman vibe but slimier. 100% I'd go somewhere else if I were you.