Chaffey Federal Credit Union W Foothill Blvd, Upland

Overall bad experience with loan department. I received car loan through this bank. Right away I added them to my bill pay through my bank. I pay all my bills this way. Never an issue. After several successful payments this way, I received a call from them saying I missed a payment. I explained to them I paid it through my bank. They said their PO Box had been broken into and my check must have been taken so they gave me a "courtesy" waiving of my late fee and I made a payment over the phone. A few months later I received another call saying I was late. The same exact situation except for their box wasn't broken into this time. The said they never received it and I was being charged a late fee. I called my bank who said they sent 2 checks for some reason. Both had been delivered according to their records but neither one was cashed. Chaffey said they didn't have either and insisted on charging me a late fee. I had my bank cancel those checks and had to fight to get them to wave the late fee. Which they ultimately did. I went into the bank directly once to make a payment. I was told I couldn't pay with a debit card unless I was a member of their bank. I was told to go outside and withdraw the money from their ATM. Why is the ATM attached to the bank different from the machines inside the bank? Of course, I couldn't take out all the money in one transaction so I had to pay their ATM fee twice. Then stand in line again to be helped by a not very friendly teller. So I started calling in to pay over the phone. Eventually I asked to be set up for automatic payments. I was told over the phone they would take care of that for me. The next month, I got a call saying I was late again. I called them and explained the situation and was told I was supposed to send a form into them authorizing the auto payments. I had never received that form and wasn't told about it the day I asked to be signed up. Most of the time when I called, the person I talked to sounded like she was having a bad day. Not friendly most of the time I called in. Due to the unfriendly customer service and unnecessary headaches trying to make my payments, I would avoid this bank at all costs.

Really? It has taken 5 days to get an appt to open an account? 3 times I have spoken to a person who says they will call back. They never do.

I've been with chaffey for over 4 years now. Great place.

I've been helped in this bank every time I've been there. I have to mention I don't bank with Chaffey Federal Credit Union but a different Credit Union Bank. I moved to Upland 10 years ago and the Credit Union Bank I go to is in Monterey Park. I love my bank too but I'm old school...why change banks. Anyway when you bank with a Credit Union Bank you can go to any Credit Union Bank like you all know. L.A. traffic is crazy and when I need an emergency banking$$ situation a.s.a.p. this bank has always made it come through. Thanks guys. Staff is professional and always kind. I noticed these reviews are over a year or so old and I'm sorry you had a bad experience here. Last time I was here was 2 months ago and I like usual had good costumer service. Very friendly and kind young people working at this place. This is the only bank I go to in the I.E..

Bad bad customer service. We were lied to on a couple different situations. We were never reimbursed. Only had 2 months before we left. Priscilla at the Rancho branch was our only positive experience.

Always helpful and willing to go the extra mile.