Byline Bank W Division St, Chicago

Hate coming here. Always poor poor customer experience. Every other branch always willing to help and go that extra mile... Not here. Atm is the only good thing there.

I will never ever transact here again. It's 10 degrees outside and I parked by the closed byline bank. I am sick and pregnant and left the parking lot for two minutes, with plenty of available parking in the lot. This company pays a private booting company called Innovative Parking Solutions LLC to sit idle in their vehicle and watch people leave the lot and then boots them immediately. It costs $140 to remove it. This is the most immoral business practice I have ever witnessed. I am a small business owner as well, and I would never treat neighbors this way. I did not notice the signs of course, but when you are pregnant and desperate to not vomit it's pretty tough to pay attention to your surroundings. I did in fact patronize this location by withdrawing money for Innovative Parking Solutions LLC. I'm appalled by this practice.

BEST BANK in THE NEIGHBORHOOD! personalized service - whenever I stop in or call, they know me by name. No problem is too small or a bother. much better than the "big banks" any day! Branch manager will personally help if there is any issue, and the fees are much lower than what I ever paid before. Good people.

Great service from branch manager Shanita. She helped me when I needed a Medallion signature. Excellent experience and exactly what community banking can be!