Buckeye State Credit Union- Shaker Heights Chagrin Blvd, Shaker Heights

I have had several of Buckeye's products over the past few years. After a little rocky start in trying to buy out my lease car at a different branch, the Assistant Manager Jason at The Shaker Heights branch office was able to assist me swiftly and efficiently in one day! Got my title and registration in 20 minutes. He's a notary too!! Highly recommend! P.S. He even got the memo on the color to wear...LOL.

I do not have a need to go inside the facility very often however whenever I do I am always treated nicely. This courtesy happens when I call as well. Special shout out to Jason for his diligence. Love the new look inside!

I was very delighted to have such a knowledgeable cashier and friendly to give me service today. She's a true asset to Buckeye state credit union. Thank you Ms. Joy Johnson 😇

I've been with the credit union for over 25 years. Every time I've entered the building even at the new location I've never had to wait longer than 3 minutes. Thank you for a wonderful service buckeye credit Union

I went to this location to deposit cash through ATM.. I wanted to double check with the front desk if it is really surcharge free or not... They said they are offering shared services but they dont know to which banks they offer services to.. I told them my bank is DCU technically it Digital federal Credit Union bank they dont even know about that nor even cant search in google properly..I have to elaborate to them and gave them the bank url link... after going through that... the lady laughs histerically...

Tina from the ebranch member support center was very helpful. She was professional, pleasant and knowledgeable. She understood my dilema and provided instructions on how to resolve. Great customer service. Thank you.

Thank you for 20 + years of good Quality services if you have been here for years or just a few months... I appreciate the service, sometimes a big company many not see your worth 😉but trust Good people like myself, are so appreciated and thankful for each and every person! Thank you all !!! Years to come !!

Best customer service! Everyone is polite and helpful. I recommend them to everyone! Ms. Jacqueline Hall-Gibson is such a strong leader and you can tell is the perfect fit for her branch and her employees!! Jason is an amazing loan officer and can answer all your questions. Mercedes is like Ms. Jacqueline’s side kick, she knows everything and more about banking, and is the sweetest person ever! #teamshaker 💪🏼💪🏼

Went into branch for shared branch transaction. Had a few questions about possibly moving my auto and home equity over for a better rate and was told the loan officer was not in the branch. I asked to speak to the manager and was told she was not available either. I offered to wait for manager but was told she prefers appointments. I did not leave my number and will just go out of my way to do my banking versus being treated that way in the branch.

I had an issue with my account and the manage Jacqueline was so rude to me. She didn't even look up from her phone while I was talking to her. I went back the next day and she was reading a book and said she was too busy to help me. She is constantly on her phone when you try to talk to her. They are consistently not open when they're supposed to be. I try to make my deposit before work they're supposed to be open at 9am but there's no one there at 9:15 and the doors are locked. I am closing my accounts and taking my business elsewhere.