BrightStar Credit Union FL, Margate

Stacy Sanchez is ABSOLUTELY AMAZING!!!! She did everything possible to help my husband and I with what we needed to do. She made our experience pleasant and stress-free. So grateful to have found this bank BrightStar and Stacy.

5star service at Brightstar in Margate! I went in that branch based off of the google reviews to get an auto loan. Stacy Sanchez assisted me and my wife, and was exceptional. Stacy was extremely warm and knowledgeable. Also, she helped us get the best rate in town that was a lot lower than we expected. Highly recommend Stacy Sanchez at Brightstar for any of your banking needs.

I've been with Brightstar for a few years now. I do business banking with them. Honestly still trying to figure why I stayed so long. I'm not sure if customer service or consistency is important to them. I would say it isn't. I will not complain about the lines out the door at every branch, or that the ATM at most branches barely work. I won't even complain about the fact that you can not use popular apps like Zelle and if you pay by check they will not post to your account for a week or more which makes cash flow difficult. I came to complain today about Brightstars inexplicable policies. I deposited a check that they are holding for 10 days. Why? I was told because I deposited into the ATM and didn't come inside. Interesting that I was never told that and interesting the ATM is at the bank itself. Whats the difference? Ive deposited checks for years that were not held. Forget about the fact that thousands of dollars flows through that account monthly so why a check would need to be held at all is ridiculous. So of course I wasn't pleased. I went to the branch to complain and basically got nothing but blank stares. No one cares at Brightstar. So I closed one account and will close the other once the check post in 10 days I guess. To make matters worse the Branch Manager in Margate closed the account as I wish but also canceled the card on the other account that is still open. So now my money is being held hostage, and I can't even use the money in the account because the card was seemingly vindictively cut off too. I called customer service because I can not stomach going into another brightstar anymore. They couldn't figure it out. They were supposed to be calling back but it's been hours. Beware of Brightstar.

THE WORST PLACE TO BANK WITH. THEY ARE SLOW AS HELL AND ARE VERY UNPROFESSIONAL. I WAS JUST ON HOLD FOR 25 MINUTES AND THEN HUNG UP ON. BANK STATEMENTS AREN'T EVEN AVAILABLE FOR CUSTOMERS WHO NEED THEM. I HAVE GONE INTO THE BANK FOR SERVICE AND THEY STILL CAN'T HELP. GOING BACK TO TD BANK.

My customer service representative was Mercedes. She was pleasant and informative. She was very reassuring because I was worried that someone had removed my bank card from my mailbox. She was very insuring as she checked to see if the card was activated. All of the representative are always kind and efficient. Mercedes certainly did not let me down. Thank you Bright Star and Mercedes.

Great Customer Service! Alan you are BEST!! You have a Winner's attitude, and I appreciate the excellent service you provided. Your attention to detail, along with your great communication skills helped me understand my account better, I am thankful and Incredibly pleased with the quality of customer service you provided me. Thanks again Alan you are awesome!! 😊

Listen, I worked with Alissa Givens at the margate location for my auto loan. She was nothing but pleasant and walked me through the process. Her response rate was excellent and she communicated with me throughout the whole process. She excels at following up with customers to ensure they are fully satisfied. If you need a great Services Representative to work with she is located at the Margate location. Very positive attitude and works the hardest to get you the services needed. She takes pride in serving all clients equally in a warm and friendly way. Thanks Alissa... 😀

Alissa was very helpful throughout the entire process! She made sure all my needs was meet and went above and beyond, by taking initiative in finishing my credit application. It was a smooth process because of her. Communication was excellent and the service overall was great! Thank you Alissa Givens !

Phillip was amazing, he went above and beyond to help me, he had a good sense of humor, very professional, he knows what he is doing, great knowledge. Before Phillip was a woman that had no idea what she was going. If I could I would give Phillip 10 stars not only 5. Excellent customer service. Thanks

The people at BrightStar Credit Union are extremely knowledgeable, personable, skillful and helpful in assisting me in refinancing my car. I totally recommend them for refinancing an auto. They offer great rates and they know what they are doing.

My encounter & experience with Maria yesterday was pleasant, professional & she took care of all my needs in a patient, polite and positive manner. Maria is the GREATEST! When I left the branch, all my questions were clearly & completely answered. Thank You, Maria! You perform your job in the spirit of EXCELLENCE!

My husband and I opened up an business acct in the Margate office with the member service representative named Alissa. We can both agree that she is an phenomenal person. Talk about impressive, she was prepared, knowledgeable, professional and friendly. She answered all our questions and made us feel very much at ease. I highly recommend Alissa to anyone who wants great quality excellent service.

We were members for over 5 years, but recently we had have to close our accounts because of driving distance. However, we want to thank the banking personnel, especially Mrs. Jenieve Austin for making the closing procedures less painful. She was very professional, very kind, knowledgeable and performed best customer service possible. We have had always good experience with BSCU. Thank you and good luck.

I had a great experience when I contacted BSCU about a concern with my auto loan. Jackie was very knowledgeable and demonstrated awesome customer service skills. Not only did she resolved my problem, she made me aware of other services and products that I was able to take advantage of immediately.

Robert P. in the credit office was extremely helpful, understanding, he went out of his way to make sure had access to my account on line. I appreciate his expertise, his authentic kindnesses and his knowledge 🙏. I am not the best with technical details, however he made me feel like I was being heard, and seen thanks again Robert in support. Rebecca Stone

Hello, this is a glowing endorsement for bright star employee Chan. She helped my husband and me with a question (over the phome) and showed just how competent, knowledgable, patient, and empathetic she is. She spent a good deal of time with me on July 7, and allayed all of my fears! She is part of the reason I still, after 40 years, bank with Bright Star. Chan is the best! I use the Hollwood branch, and they are excellent, as well ! Deborah A Clark

Chan with the best! She was very professional, knowledgeable and friendly. She helped me in the past with an issue for my skip a car loan payment and she helped me again with my debit card. She is what makes BSCU great. I will always remember her competent, cheerful manner.

mayerishsI hope I got her name right displayed excellent customer service today. She listened went out her way to help and support my needs. You should have more like her. Great skills and was calm and did her job. Thank you for your help. She is 5 stars!

Alan was the most helpful representative in credit card payments dept.!!! After more than 4 unsuccessful attempts at calling Brighstar to speak to someone to help me resolve my issue and provide genuine customer service, I landed Alan who did just that! Give him a promotion for his patience and his aptitude to deal with the people. Provide incentives to the employees like him that show to have real skills and that help your business shine (good help is hard to find nowadays) ... and Brightstar, you need to revamp your customer automation line it is very annoying to deal with and hard to even get to speak to an actual human, the wait time is too long and it also takes too long for you to have the option for a call back.

I was challenged in trying to upload statements for an account. Robert was such a great help! Several steps had to be followed to achieve this: creating Online Banking account; setting up login information; updating contact information as well as the security information. He patiently and efficiently explained as I proceeded to follow his directions. Job well done thanks to Robert's service. Thank you.

Robert was AMAZING!!! I am going through a difficult process and he helped me out tremendously. He was very kind, caring and extremely helpful. He was always a pleasure to speak with and was prompt in returning my phone calls.

My representative today showed expertise, patience and kindness while helping me with my accounts. Sebastian throughly made sure that I was the correct person on the account that I needed information! I value young thriving and caring employees such as himself ! I look forward to having other BrightStar employees assist me. His employment there is not just a job to her it’s him valuing his position , career and customers with the most respect he could offer! Thank you for employing him and it’s was self confidence having him working to help me! Sincerely and with the utmost respect, Deborah Whitehead

Marcedes made my banking experience pleasurable.. She was very knowledgeable and patient. Her enthusiasm was contagious. She explained a lot of perks that I had no idea about. Thank you for having such a wonderful employee. A very satisfied customer, Ms. F. Williams

I spoke with Janice from BrightStar's Member Services Department in regard to the procedure for filing a dispute. She was very informative, patient and helpful. She answered all my questions and provided me with great options. I'm very appreciative to BrightStar for having great employees like Janice.

Hi Joanna helped me set up my recurring payment account for my credit card! She was patient and kind and I really appreciate good customer service and she exceeded my expectations! Thanks it’s the little things that sometimes have the biggest impact

I got a text about a suspicious transaction. Their system caught it. My debit card cancelled. The next day I called to get a new replacement debit card, the lady that help me out was great. She got the card ordered and then insisted that I check my account while she was on the phone. I’m so glad she did. There were other items that posted that were not mine. She filed the fraud report for me. Very professional and thorough. I love BrightStar Credit Union over BofA that I used to be my bank.

Robert is an absolute “bright star” agent. He is knowledgeable, eloquent and methodical just to name a few admirable qualities .He patiently walked me through the steps online, in stopping and setting up Recurring payments. It was a joyous and satisfying experience! Robert is a definite asset to BSCU!!!

The BrightStar representative was OUTSTANDING. She was EXTREMELY helpful and very patient. All my problems and wishes to update my information and services over the last 5 -10 years were addressed and handled. I could not believe it. I’m able to do all the things I need now! I’m so happy and relieved. The Representative told me about the FREE to me and (customers) — financial planner. Which couldn’t come at a better time in my life! BRIGHTSTAR is a superior bank!!! There employees are beyond outstanding and are an absolute pleasure to work with. I always recommend this bank. They always look out for you! Great bank, outstandingly professional and knowledgeable employees, amazing leadership and vision!!!!

Mercedes was great and enjoyed the information she was willing to give about my present and future dealings with this credit union. She is a valued associate at bright star, thanks for your service.

Ms Chan from BrightStar credit union was incredible. A real gem To have customer service actually take care of a customer with compassion and expeditious resolve my issue of mortgage forbearance was unbelievable. I salute BrightStar for having such a dedicated employee. Definitely she needs to be a manager of people she has all the right qualifications to succeed in whatever she does. Thank you ms Chan

Sheila was fantastic! Friendly, knowledgeable, personable and has great communication skills. She was able to solve my problem in under 2 minutes. These are stressful, anxiety-ridden and trying times, Sheila made this potentially stressful experience easy, funny and had the expertise to solve my problem expediently, leaving me with the confidence that all was well thanks to her skills. I only wish every customer service experience was as fantastic as the one I just had with Sheila!

The associate by the name of Philip was great he helped me out with everything that I needed. I was very afraid about the situation with my account but he assured me that he could help me and he did. I would like to thank him very much and bright star. Thank you, Calvin Sims

Today I called BrightStar Credit Union and spoke to Sheila Newton. She resolved my problem quickly, and went beyond my expectations. As I hung up the phone I thought how lovely it would be if all companies hired personnel so dedicated, bright and devoted to great customer service.

I been banking with brightstar for about 4 years. They service always been great n i honestly would bragged about how awesome they are until today. My birthday was on the 16 of August. My driver's license expired this year, I have been trying to book an appointment with the dmv and it been difficult due 2 the pandemic. I went to the bank 2 withdraw money from my account and was denied because my license expired. Its clearly me, we are in a pandemic and I was turned away because of my driver's license expired. They should be understand but they wasn't. I don't think I will return to this branch. Hopefully the others are understand. If not ill close my account all together

I made what I thought was my final payment on my car loan but after it was processed it showed I still had a 17 cent balance. So I called and spoke with Barbara and she was very helpful getting the 17 cents paid off as well and starting the process to send my title to me. Barbara was very good and she even told me that she will be calling me to give me an update as to my title. Excellent customer service. Regards John L Oldfield

Waited in line for 10 minutes only to find out the sign in to see a teller was on the other side of the building. If they had someone to greet people when they entered then my time would not have been wasted.

My representative (Chan),from bright star was awesome . She is very knowledgeable and patient and if she's in line for a raise--she should get it immediately. 😁.

My experience at BrightStar has always been great! Recently, my experience with BrightStar was nothing short of amazing!!! CSR Sebastien really made me feel at ease and comfortable. He was integral. He went above and beyond to give and explain the best possible solution for me. He was genuine and I felt he was really looking out for me. So, I thank you from the bottom of my heart Sebastien and the BrightStar Team. You guys Rock!!!

The five star goes out to a very helpful and patient customer Rep named Denise. She is truly amazing and I thank her for taking her time to make sure that everything went well regarding the situation that was going on for more than a two weeks. What took weeks to process for my loan, Denise made sure it happen within minutes. Not only is she not within the department to handle my account, she made sure to provide her information to contact her directly if for any reasons my loan process is overlooked and for her to make sure that someone attends to the matter. Again I think you for your kindness and being very helpful Denise.

The service rep I dealt with was both professional and patient with my concerns. The institution handled my credit account improperly but the customer service I receive partially made up for it. Thank you for your assistance. I will continue to bank with Brightstar because of the personalized service I received.

The Officer that assisted me was Patti. She was very professional and helpful in guiding me through the process of my loan request. Knowledgeable in matching the product with my need. Communicated with me when she needed or to clarify additional information. I had not done this in awhile and I felt comfortable and at ease with Patti. Thanks! Great job! Definitely a "TEN" :-))

Called into the bank to see about getting a vehicle refinance. Representative advised that we can have that done in the branch and suggested that we go inside: Walking into the branch in Margate a young lady asked if we needed help with something. I explained what I was there for and she didn’t understand. I restated the reason for my visit and she stated she don’t understand sign in with the IPad in the back. We proceeded towards the IPad and Alexis Givens stopped and asked if we have a business account. She said have a seat because a business account is required. She came off as non helpful, rude and her vibe was not welcoming at all. No customer service and she looks so unwelcoming. This is so disheartening to know my first time walking in there, I will never return. Not a pleasant experience. I advised her I will stay with my bank Navy Federal Credit Union and I have to literally drive 1hour and 26 mins to get there. I will do it anyway to than to deal with people who feel like we are bothering them to do a job. Disgusting branch!

Robert was amazing! He literally walked me through the process of not just accessing my account, but taught me how to add external accounts. He was uber patient and knowledgeable. I had some doubts about a cu that I'd never physically been in; however, with all of the products they offer, I'd be crazy not to take advantage of them. Give Robert a raise; he provided exceptional service.

I really love banking with BSCU. I had the pleasure of speaking with Tia this afternoon. She was very courteous, professional and helpful. She took her time solving the issue I had. She knows the company product and walk me through what was needed to be done. Thank you!

This branch is sooooo Unprofessional. There is no GOOD CUSTOMER SERVICE. Was coming in to open a Acct as a new member but due to the lack of courtesy no EXCELLENT customer service I will be taking my bank services else where. Stacy one the employees came out and told a group of 5 ppl to be waited on that her work as a loan officer was more important than helping us who has been waiting over 20mins in the lobby. The branch manager told her employee to not disturb her to come out and speak to us as a courtesy to let us know how long we would have to wait to be seen. We understood staff is short… but where is the customer service to let us know that you will be with us. They have one person on the floor and Stacy on floor at her desk that could have assisted another client. I will be taking my service to ft lauderdale branch or priority… I will never return back to this unprofessional branch that has a I don’t care attitude.

After purchasing a three year old preowned vehicle from a well know dealership in Ft Lauderdale I quickly realized that not only did I purchase a lemon but that they also financed me a three year old vehicle at the same price it was brand new. To get out of that hot mess I traded it in for a brand new one. Of course they wanted to saddle me by transferring some of the cost of the lemon to this new vehicle except this time around I told them I would finance through my credit union (BrightStar). Stacy at the Margate branch of BrightStar is the rep. I sat with and presented her with the buyer's order. Her eyes popped as she looked at it! She quickly pointed out to me all the unnecessary add ons plus almost $10,000 from the lemon car that was quietly built into the price of the new vehicle. She straight up told they were putting me upside down into a new vehicle (something I otherwise would not have noticed). She told me to go back to them and just what I needed to say to them. I did! Of course they did not like the new me who sat in front of them because I also got their corporate office involved! They corrected everything. Stacy processed my loan and all ended very well. Much thanks Stacy! I've gained so much knowledge from you about car buying. The biggest lesson is to never allow these crooked dealerships to offer you financing and go over that buyer's order or sale contract with a fine tooth comb before signing anything and don't go alone! Thank you BrightStar! Stacy if ever you decide to move to a different branch please let me know! Blessings! Hyacinth

I’ve been a member of credit union for over 20 years and deposited checks at this particular branch in the past, but today I was unable too. The change of staff and the lack of professionalism and customer service is unbecoming I suggest credit union member to cautious using this branch.

Your teller was extremely slow and I felt like she was being spiteful given I was the only one in line.

It tok a long time to resolve my issue, but the young lady working with me was very pleasant and effective. She got it done to my satisfaction. I joined this credit union in 1976 and I have never regretted it nor have I ever been disappointed.

I have been having issues with getting my debit card for about 2 months. And, I couldn’t seem to figure out why not. I had the system to contact me back and I had the pleasure to meeting over the phone Mercedes Black which she were very patient and friendly with me during our first call, because I just wanted answers. She suggested that she would call me back on tomorrow which she did. And she was great! I appreciate support staff member like Mercedes because she went over and beyond the call of duty to assist me with my situation. Mercedes you are truly an essential worker. BrightStar Staff Members stay safe. Monroe

Alissa Givens has gone over and beyond to help me with many financial needs such as personal loans and refinancing my car. She does an incredible job guiding me through each step. Her customer service is second to none. Thank you BSCU for helping me with all my financial needs.

Kelcy is always outstanding. She does an incredible job every time she helps me and I appreciate my experience whenever I have the pleasure of working with her. Quick, amiable, professional and overall efficient are all justified ways to describe Kelcy at Brightstar!

ATM machine is old and needs to be updated. I always have difficulty depositing money, or the machine malfunctions. I have observed others having problems each time I'm waiting in line...

I have been a member for 24 years and I have never been so impress with the service. This time I called for something very specific. The lady that I spoke with was incredible. Ms Jacky was very professional, very knowledgeable and checked on an old situation that didn't go too well. I didn't asked, but she reviewed my past requests and did her best to help me. I repeat myself, I was impressed. It's very comforting to find good employees at Bright Star credit union. My best compliments Ms Jacky and thank you for your dedication and professionalism.

I have been a member of Brightstar Credit Union for several years and always have a great experience every time I call. I'm extremely grateful for the knowledge and patience I've been able to obtain from the team. Brightstar assisted me in getting prepared for my first home purchase and has since been my go-to when making other big money decisions. Today's call was no different. Alan was informative and helpful. Thanks, Brightstar for your great service!

I’ve been a member since 2018 and it has been a pleasure. The staff is always professional and helpful. Every experience reaching out to them is always a great one for me. I would like to mention Rachel, senior loan officer, who was very helpful by answering my all of questions about their mortgage options. She was very knowledgeable and I left the conversation feeling more confident about the mortgage process. I am looking into buying my first home and bright star will more than likely be my lender choice.

As of today I am closing my account on with Brightstar, they have a very Archaic way of banking. My checking account got hacked 7 times by some company, Brightstar made them return 4 stolen payments out of the 7 and credited three. I got left with zero dollars in my checking and I was told they left it up to the theives to give me back the money that was in my checking to start with. Who does that?!!! BRIGHTSTAR does! I have a big amount of money coming to me and I refuse to do business with people ( Brightstar) who make deals with theives and leave their customers for dead. Do yourself a favor and find a better credit union. This place is horrible with recovering your stolen money. I'd give it ZERO stars if I could.

The Margate branch is my favorite location. If When I go through the drive-through or walk in I always have a good experience. Mercedes is one of the best customer service people I have ever dealt with. She is professional, patient, and offered me good advice on managing my money. The entire staff is just excellent.

Fraud alert phone call today and out of town. Chan and others were able to help me so that I had money to return to South Fla prior to completely freezing my account. Very thorough and polite throughout communications

Natalie S did everything that was possible to assist me and resolved my issues. She promised to follow up and she did. I was super impressed and thankful that she was the one who took my call. I appreciate everything that she did to resolve the issues with my debit card. Brightstar is Blessed to have her represent them.

I had great experience with Mr Phillip yesterday in helping me to resolve an issue with my account at Brightstar Credit Union.. Phillip is Supervisor at Brightstar Credit Member Services. He went above and beyond to make sure that I was able resolve a problem with my account that’s been going on for the past three years.... I’ve talked to many many different people and supervisors trying to get the same problem resolved but it was unfortunate..until I spoke to Phillip..He understood what needed to be done.. So he took my phone number and said he would give me a call back. Within a few hours I got a callback from Mr Phillip with some great and exciting news... So now I know longer have to worry about this issue on my account.. Thank you Mr Phillip for saving the day..

To be honest every time I call each of the agents and I honestly can remember all fo their names Alan, Lori, chance ( I believe really energetic happy on the phone guy) exceptional each and everyone. If there is additional help you can provide to help me improve my credit I would appreciate it my goal is to purchase a new car in the next 6 months. (Yes I know you do auto loans but the credit needs work 1st)

Bright Star Credit Union is the very best that anyone could be looking for in banking experience. The staff is courteous, knowledgeable and wise. They able to guide you to the best financial decisions that you could ever make. Margate is my branch. I love it.

Joanna has been beyond helpful!! She was so patient with me as I helped my father transfer some funds from one bank to another! Joanna, thank you for being the only customer service representative that showed true quality customer service skills and empathy after we had already called three other times!!! You restored some faith in humanity for us!!!

I called customer service and spoke with Jasmine from Sunrise area. She was breathe of fresh air and went above and beyond to help me with several questions I had. This was one of the most pleasurable and successful experiences I had with Brightstar. Thank you so much Jasmine for loving what you do, doing it with a pure, kind , and amazing spirit. Not all heroes wear capes, but you must certainly do. Thank you kindly. I appreciate you, your humble spirit, and your service.

During my inquiry conversation with Ms. Joanna today. She was able to provide me (Member since 1997) with a quick solution to my inquiry. Additionally, she made a very beneficial suggestion about refinancing my automobile with BrightStar Credit Union. Her attention to the specific of my inquiry with solution proved her vast knowledge of BrightStar Credit Union’s policies and procedures. What a valuable employee BrightStar has. Thanks Ms. Joanna for the pleasant and complete professionalism with me today. Respectfully, Mr. Stephen Jones👍🏾

I had a great customer service experience when I called Bright Star. I spoke to a friendly woman named Antoinette. She was very knowledgeable, patient, and engaging. Very refreshing to know that the credit union has quality employees.

Janice was very pleasant and knowledgeable. She guided me through my issues with great attention to detail. I am hoping that the next time I called Brightstar that she be the one to pick up. Absolutely, 100%, satisfied with this interaction. I wish that everyone more like her. HF

My experience with sales rep, Jasmine was amazing. Jasmine was professional, informative, personable & extremely patient. I’m not internet friendly nor was I familiar with the BrightStar app. Jasmine walked me through the whole process step by step never making feel as if I was taking too long or wasting her time. Now I can just go to the app & pay my bill my in 2 minutes. She is truly an asset to the BrightStar family. Thank you, Jasmine for giving exceptional customer service.

Alissa Givens in the Margate branch is the person who worked very hard on both visits to the branch and with follow-ups to resolve a serious banking situation regarding possible fraud as well as with another situation regarding a staff problem. Her dedication and professionalism were outstanding at all times. She always went above and beyond to assist me. Wish I could give her more than five stars!!

Shared a very pleasant experience speaking with Beadra as my representative she was exceptionally kind, attentive, and informative! The customer service is astounding here. Not only do they have great customer service but great offers for there members . I would definitely recommend BrightStar to a friend & family member !

Excellent customer service. So friendly and patience with all my questions. She guided me step by step. Did not let me go until I was satisfied with my transactions and questions all answered. Thank you very much..

I am giving this 5 star rating because of Mercedes. She was the definition of superior customer service. Mercedes was AWESOME and definitely went above and beyond-she deserves recognition!

Marcedes provided extraordinary over the top customer service! She was attentive, thorough, supportive and even called me back when our signal dropped! She worked with me with many questions and was incredibly pleasant and helpful. (I don't have a gmail account so I am posting this through my wife's account so if you need to reference the call, it was for Nancy H. on 8/7/20) Thanks again, Marcedes!!

Today I had a very complex financial issue brilliantly resolved by all the BrightStar representatives that I encountered through customer service, especially Chan! Well done BrightStar...thank you continuing to provide me with quality service and for keeping me as a satisfied customer for almost 25 years!

I had an issue with my account due to my joint owner. Robert was my rep and was SO helpful. He went above and beyond to make sure I got all the answers I needed to rectify my problem. He deserves to get recognition for his service at BrightStar. 😊

I was very happy with the service I received. I has called to inquire about paying off my car loan. Tia went above and beyond in Making this experience very easy. After making the transfers , from one account to the other. She gave me my balances. And went on to explain to me what to do when I receive my papers from you in the mail in order to get the car title.

Excellent member service representative Maria McKenna, very knowledgeable, courteous and friendly. Best personal experience at a bank. Caring, compassionate and understanding person. Very respectful to BSCU members.

Natalie on the customer service line was great this morning. I was feeling down and not in control about some chargers on my account. She worked with me to come up with solutions. I feel much better now. Natalie is a great representation of this company.

I forgot my login & password. Sheila Newton was extremely helpful and very pleasant to talk with to correct the situation. She also suggested a way that I could set up my own login to access my joint account with my husband. Very helpful and I appreciated all of her suggesi

My service tech was Chan. He was wonderful. He helped me set up a brand new account and was patient while doing so. Thanks so much Chan

Tia’s service was exceptional. She answered all my questions and helped me set up my online banking account. She said I could call back if there were any more questions. She was professional, personal, and patient. It was a pleasurable experience.

Kayce is always incredible to work with. She helped me out weeks ago and I was just so impressed by her that I was inclined to come and let the world know about her excellent service

Today, Customer Service Representative, Jasmine provided above average assistance and support regarding a problem I’m having with Franklin Madison Insurance Company. Her patience and service quality was outstanding, and I’m grateful for her assistance with helping me file a complaint regarding this company. I’m proud to be banking with BrightStar Credit Union.

I had a very very very great experience with Deidra,the teller,and she was pleasant professional and understanding. When review comes up for her please give her a bonus and raise and overall experience with Bright star is (EXCELLENT) you all were open to phone access when other banks were not I appreciate you and staff services

Their customer service is poor. I went to the front door it was locked, so I go to the other door. I waited for a customer service representative. After 10 minutes I and the person behind me were instructed to use the kiosk near the front (locked) door. All the while a CSR was available and made eye contact. That is really not acceptable. After they called on me, I informed the CSR (I had made eye contact with earlier) about the kiosk near the locked door. She didn't want to hear it. I think I was offering good advice to move it to the unlocked door. Oh the employees do not have any name tags or name displays on their desks. Really, I thought that is a basic customer service item.

If you can, bank elsewhere. I am counting the days til I close my accounts and never see this company again. They don't even facilitate zelle. Horrible service on the phone (Geanie (sp) is the supervisor, the absolute worst) and for a credit union they're not accommodating at all. The pandemic proved this to me in many ways. Not worth the headache.