Brazos Valley Imports Frontage Texas Ave S, College Station

Serviced my BMW under the BMW Financial contract existing on my X7. First, lied to me and told me (when they were in possession of both sets of my car's keys) that they checked the glove box and that they were not able to locate my contract. They then claimed to talk to the service department of where the vehicle was purchased, BMW of Austin on McNeil road (they checked their incoming calls and nothing came from a BCS exchange at any point that week). When I sent them a copy of my contract, showing that the service they provided, tire replacement, was indeed covered, they REFUSED to perform the maintenance on the vehicle (also under BMW contract) and REFUSED to reimburse the $1211.62 that they charged me. It took some digging to find the name with which they are trading under. I am happy to take my vehicle for service to ANY other REAL dealership, but they are not going to STEAL $1211.62 from me. Now I have all the information I need to get the authorities involved in enforcing the contract with BMW and I am working with BMW to have their charter revoked.

Today I took my daughters and their friend on a mission to find their “Dream Cars” they are all small children, so when I arrived I told Angie that we were there for them to set some goals. She was very happy to help us and took us right inside, where we met Miller and Peter. Despite the fact that we weren’t there to purchase a vehicle, they were all very excited and happy to help us!! They answered all questions and gave us pricing for their Goals book. Miller helped the kids inside the back of a truck and even showed them pretty cool features that we didn’t realize at first. Although I was not there to buy a car today, I will honestly consider going when I’m ready! As a single mom, I sometimes fear not getting the right thing or even knowing enough to know what it is I actually want in a vehicle. The entire team made me feel confident enough to say I will return!!!

Everyone I dealt with was so positive and genuinely helpful. Needed recall work on my '19 Jetta and they did a fantastic job completing it in a timely manner way above my expectations despite it being super busy every time I came in. They handle the demand very well. Shout out to Wendy for going above and beyond her job duties seemingly on a daily basis to make sure I was taken care of. She may just be one of the best customer relation individuals I have ever came across. The service manager was a very nice gentleman who seems to remember everyone and developes a great rapport. I'm happy I am so close to a quality VW dealership and repair shop.

I took my 8 yr old Mazda in for some recalls and everyone at the service dept was so nice! I mentioned my melting dash board when I dropped my car off and they went ahead and repaired that as well! Definitely recommend them! P.S. The complimentary car wash was nice too!

Bought a new car from Eric, the whole process was painless and they gave me a great deal. There was no "run around" and they were prompt, courteous, and appreciative of my business. I'll definitely consider purchasing my next car here again. Highly recommend.

Hands down the best car buying experience by far! Great customer service. They are very competitive and willing to negotiate if at all possible. They have a can do attitude and will not sacrifice quality over quantity.

My review is mainly for their service department. Since moving to their renovated building, my experience here has been exceptional. I used to take my vehicle down to Houston for service, as wait times were long and uncomfortable at the old location. After trying it out again last year, everything has completely changed. Prices are competitive for a synthetic oil change, the waiting area is nice (clean, plenty of seats, TVs, refreshments, coffee), complimentary car wash, and my service advisor, Humberto Reyes, is very friendly and transparent on everything being done. For these reasons, this is my first time ever that I consistently go back to a dealership for service.

I recently had my car serviced at Brazos Valley and was amazed by the level of customer service I received. I have not always had the best customer service in the past under different ownership, but I was literally floored this time around! Humberto Reyes provided SUPERB customer service. He took the time to explain everything that would be worked on that day and answered all of my questions. He was very kind, attentive, knowledgeable and personal. Great personality and traits for the customer service industry. Keep up the fabulous work ethic and attitude Humberto Reyes!

Travis greeted my fiance and I at the front like we were friends. He sat us down, talked about our budget and what we needed out of a car. He didn't try to get us to buy something we didn't want, and he helped get us the lowest price possible. I've had some past experiences with car salesmen, and they always seem to try to sell you whatever is most expensive. This place is totally different! They seem to care more about making a connection and helping you find the car you need rather than making the biggest sale they can. It was a great experience all around. I definitely recommend this place.

These guys are awesome. The salesman aren't pushy and care about the customer, their inventory is substantial and varied, they're willing to work with you to get you the car you want for a price you can afford. I had an amazing experience there and will recommend anyone buying a car to take a look here first - even if they aren't in the Brazos Valley Area. You're losing money not shopping here, trust me. They ROCK. THANK YOU Brazos Valley Imports for my new Kona!!

When was the last time that you could say you ENJOYED the experience of buying a used car from a dealership? Yet, that was exactly what happened to me when I recently bought my 2017 Lexus LS 460 at Brazos Valley Imports. The car was in tiptop shape, the price was reasonable, but most important of all, it was the EXPERIENCE with the sales staff, especially Jacob Wigginton, that made the difference. Jacob was professional, knowledgeable, courteous, friendly, and very customer-focused. He cared about the customers and placed their interest first. He was responsive to our needs throughout the process and even after the sale. I would highly recommend Brazos Imports and Jacob to anyone who's looking to buy a new or used car. We had such a good time that after the transaction, we kicked our feet up, shared a lunch, and had a nice chat. Again, when was the last time you could say that?