Brad Riley - State Farm Insurance Agent E Garrison Blvd, Gastonia

Such an awesome office. Gina Reached out with a really great quote for our auto policy. Ended up bundling our home and auto. She Made the process quick and painless. Not only was that a great experience. When we called in a month later to make some changes to our policy, Kristin was so friendly and asked very detailed questions to ensure everything was taken care of right. She was quick and sent us a recap email of the changes and what the process looked like. We were so pleased. That just solidified we made a great move. Not only did we save money but we are now with an office that always answered the phones and provides excellent service.

This office is always answering the phone with in the first 2 rings and is always friendly. I was at the dealorship last week and ended up getting a new car. Kristin was able to assist me in getting the old car removed and the new car added. She was so pleasant to talk to and got us proof of Insurance for the dealorship with everything that needed to be listed for the finance company and the dealorship within 20 mins. She took the time to go over the current coverages on our old car to ensure that we were going to have to correct coverage on our new car. Most companies assume you know what they are talking about with the insurance lingo. She took the time to ensure we fully understood our coverages. If your looking for good service this is the office for you!

This office gave me such a great experience. Kristin M. really took time to hear my needs and help guide me through my choices where I didn’t feel like a number. Thanks to Kristin I feel confident in my coverages and know that this team will be there the next time I need them.

If one of your least favorite adult chores is dealing with insurance companies (mine definitely is!) then you really should take your business to Brad Riley State Farm Insurance! Be sure to ask for Kristin for the cherry on top! She made it easy to understand, she was honest, and was the nicest person I’ve ever dealt with at an insurance company. It was a fast and easy process, I was shocked by how much I was saving, and I was not frustrated even once during the whole thing! 10/10 stars for this business and Kristin!

Great experience with Brad Riley State Farm. The service team there is very quick and efficient. I had some questions about the kinds of home and property insurance State Farm offers. Heidi was able to answers my questions and they are quick to respond to my needs and questions. Great work!

Wanted a quote to see what it would cost to cover my home. Googled State Farm insurance and this one was the first to pop up. Heidi answered the phone quickly and helped answer my questions.

I was contacted by Josh Lane regarding changing my auto insurance and adding a home policy I was very impressed with Josh based on his review of my needs, presenting a very large savings, and his follow up. I would suggest anyone interested in a thoroughly professional and customer-centric insurance representative, contact Josh.

Amazing business experience! Josh and the rest of the staff at Brad's insurance company were helpful and patient, while saving me a lot of money. I "shopped around" to switch insurance companies, and State Farm, by far, beat the cost of insurance through other companies, even when they added more auto coverage, as well as adding homeowners insurance. Highly recommended!

I called in needing to add a vehicle and needed proof of insurance to get the tags. Kristin answered on the first ring, added the car and explained the process of adding the vehicle and how much it was to add it. She was pleasant to speak with and quick. The last place I was at never answered the phone and never explained anything. If you want great service this is the office for you!

I am extremely happy with how Brad Riley's team at State Farm is taking care of all our insurance needs. Kristin McKinney has been most helpful and prompt with all correspondences. If you like saving money, then I highly recommend this team to take care of all your insurance needs.

We recently switched to State Farm. Joey was our agent super friendly and explained everything in the depth and made up feel comfortable about switching. Kristin called us a month later to welcome us to the office and ensure everything was correct. She also made sure we didn’t have any questions. Our last insurance company was hard to get on the phone and this insurance office reached out to us. We are so glad we switched. Great service and saved a good bit of money.

We joined the office about a month ago it was such a pleasure working with Joey. We were pleasantly surprised when Kristin called a month later just to welcome us to the office and review all our information. She was so pleasant. Didn’t try to sell us anything just wanted to check in and let us know they were there for us for anything we need. This was so nice. The last company we were with was so hard to get ahold of to get anything changed or updated. We have already heard from State Farm 2 times since we have joined there office. If you are looking for a office that has people that actually answer the phone and are happy to help with anything. Brad Riley State Farm is the place for you.

Kristin was so helpful when I called in with an auto claim. She asked if we were ok and took the time to explain the process it was a seamless process. Such a pleasure to get good customer service during these hectic times!

I have just become a State Farm client and I can honestly say that it was a pleasant process! I don't want to disparage the other agents in the office, however, I know Josh has got to be the absolute BEST!!! He answered all my questions and patiently walked me through electronic signatures. He asked if there were any other services that he could help me with and painstakingly helped me to understand some life insurance options as well. I couldn't be happier with the choice I made to work with Josh.

The team at this office are truly a blessing to me and my husband. They put up with us Lol, answer any questions we have, quickly. They constantly and consistently go above and beyond for us. We love them and we are so happy we are apart of the Brad Riley family. Heidi is an angel and such a great person to have to lean on with anything we need! Keep up the good work y’all!

If your looking to save money Brad Riley State Farm is the place to go! By switching from the general I was able to get much more coverage for what I was paying at the general. The service doesn’t stop after they write your policies. I called in with a question and needed a Dec page. Kristin was very knowledgeable and was quick to get me the proof I needed. She also called me a month after joining there office to see how things were going, and verify everything. All around great people to work with.

I was looking for some auto insurance since I’m starting off on my own and coming off of my parents insurance. Heidi answered the phone with such a good attitude and then got me over to an agent to get a quote pretty quickly which was great since i was on my break at work. They are very responsive and answer any questions you may have.

Brad Riley and team have been nothing less than a pleasure to work; very transparent, eager to help if possible, courteous and professional in their interactions, & very reliable and avaliable when needed. The individuals that work here are dedicated to protecting each customer that comes through the door as a parent would their child; fully understanding not everyone needs are the same. I observed how respectful the team was in their interaction with one another and even had the pleasure to sit down with Brad and discuss my options for life insurance in great depth with no pressure to commit. I was given all the requested information & didn't feel pressured into anything. I left have a more refined understanding of Life Insurance & how it works. 2 days later i came back and was assisted by Felix who took great care of me and answered all my questions. Fast forward to present day I'm happy to say Brad Riley and team have successfully earned my business for all my Insurance needs. Lasty, I would recommend Brad Riley and team to anyone looking for a transparent & dedicated team of agents to protect your most valuable assets in life!! Thanks again for all that you do not just for me but for the greater Gaston County area and abroad Brad & Team! Sincerely, Shameak Hicks