BMO Harris Bank Shoreline Rd, Barrington

Very rude customer service. From tellers to banker. I have several accounts at BMO and when I asked to add on account I was treated as if I was nothing them or inconveniencing them. Every question I asked they answered like I shouldn’t be asking them. Will never return. Will look to remove accounts from this bank to other. Agree with the other couple posts and reviews I saw about Alexis being the rudest. Damaging to the bank’s brand.

Short on tellers again! But, Lynne is great!! Handling it all very politely. (Was going to give this branch 1 star, but Lynne was the only reason to boost up to 3 stars) A guy in a tie offered to help, but he didn’t know how to do what the tellers do. Two words: CROSS TRAINING. Upon walking in, I looked for the banking slips, no slips, then a teller said “we have a new system”. Then, teller had to tell people where to stand (farther back for privacy). Suggested improvements: 1.) Signage or notes 2.) Cross training 3.) Treats, praise and/or a raise for Lynne and anyone else who had to put up with it all! (Not her fault for any of this - easily remedied by corporate!)

ALEXIS BOEHM AT LAKE BARRINGTON SHORES, IL ... WORST BANKER I HAVE EVER DEALT WITH. SHE NEVER DISCLOSED THE 2.00 PAPER STATEMENT FEE, EVEN THOUGH I TOLD HER I DID NOT WANT PAPER STATEMENTS WHEN I OPENED THE ACCOUNT. THEN SHE WANTS TO CHARGE ME $50.00 FOR CLOSING THE $40 I OPENED THE ACCOUNT WITH. DEBIT CARD I WAS PROMISED NEVER CAME, 2 MONTHS LATER. AND SHE HAD A TERRIBLE ATTITUDE LIKE YOU WERE BOTHERING HER, I WILL NOT BE DOING MY MORTGAGE OR INVESTMENT BANKING WITH BMO. THEY MAKE YOU WAIT AND WAIT JUST TO MAKE A WITHDRAWL. WAKE UP BMO, YOU JUST LOST MORE BUSINESS TO CHASE!!

I came to the bank on 4 May to pay my property tax. I was told I was too early, and come back on 7 May. On 7 May, a teller called in sick. I waited in line for 30 min since they were short on tellers. I got to the clerk and was told: the teller that is out does property tax payments, we can't process this now. I said: then put a sign on the front door and let everyone know, so they don't need to wait in a queue for 30-45 min to be told they can't be serviced. The incompetence at this branch is astounding!!!

Great customer service! I have never had any issues with BMO Harris for over 15 years since I started banking with them. Beata is the best and the most professional and patient teller I have ever seen!

Went to the bank in response to a promotion on a money market account in October of 2017. The people were very friendly and the service was excellent. I moved all of my accounts there.