BMO Harris Bank Grand Ave, Burnsville

WORST Customer Service EVER experienced. unable to cash their OWN BANK CHECKS as they cannot verify their payer. DOES NOT MAKE SENSE! The payer is THEIR CUSTOMER! and I have cashed their checks for a year each month!!!!!! Well they "google" the phone number and got a "pharmacy!" Then when I asked for the manager, "He was unable and will return until Tomorrow" gets better.... Then I got on the phone with the clinic that payed me with the check and as he wasn't the one that sign the check CANNOT BE VERIFIED... as he wasn't the one who signed the check (was the CFO so Sit down to get a hold to him!!!) Even they got the account payable information still weren't unable to cash the check, unless I OPEN AN ACCOUNT OR WAIT FOR THE MANAGER THAT -NOW- Would've return within 45 minutes. LOST one hour of my precious time. Drove to a real bank, Wells Fargo and 5 min later walk out with my money on my hands.

Very suspicious, slow and unfriendly staff, even to a BMO member. I even purposely called ahead and let them know I'd be coming, as my first visit was disappointing as well. The Mexican woman behind the counter is very unpleasant to both her customers and fellow staff. I typically go to my local Lakeville BMO, who know me by name. Here, they make a withdrawal seem like an interrogation process!

Very rude to my wife when cashing check! Don’t waste your time. Poor training of tellers due to management

The best, people are very kind

(SEE EDIT BELOW) Im not certain what the bottom reviews were but i had a great experience today. Worked with Cary and he was awesome. The teller was superb as well i just cant seem to find her card. EDIT (4/16/2020) So I guess the bottom reviews had some substance. Not going to write a lengthy review but they would rather point fingers at their customer vs. actually setting an example on how to serve their clients. Should state its just this branch as ive received much better service at other branches.

This bank has been great staff are super friendly and very helpful I recently bought a business in the area and they’ve been helping me manage my business banking and I couldn’t be happier.

For a non customer cashing a check drawn on this bank, be prepared to be run thru the ringer.......shocked they didn't want a stool and urine sample as well.