Blue Federal Credit Union - Old Town W Mountain Ave, Fort Collins

Only do business with this bank if you live in the same town and your banking needs are minimal. It was a toss up between them and Elevations when I moved to Colorado and I am regretting my decision. I relocated and shared banking has been an absolute nightmare. They aren’t able to do any sort of money transfer from credit union to bank which is also incredible inconvenient. Hold times EVERYTIME I call are over 30mins. If I need a supervisor over an hour. There website is beyond basic 2000. It’s very limited. I’m not able to tell when held funds will be distributed, ever. My account was frozen because it had been flagged while using Cash App to pay a re-accruing monthly payment. I had two separate ATM cards that expired. It was my responsibility to drive to a branch and get new ones printed but there machine was down so I just went without until it was fixed. All of these issues have been courtesies or no brainers at any other institute I’ve banked with. Not recommended, perhaps give them a few years to get it together but whenever I spoke with someone about my concerns they didn’t seem that interested. Survey emails are never answered but sent out after every interaction.

Fun staff easy to work with and happy to discuss solutions for your needs. Highly recommend Blue A+ thanks to the Old town team!

Always super friendly and quick service

I received a loan through Blue FCU through a dealership when buying an ATV. I had no choice in the lender and at the time didn't really care who the lender was. I was not informed that I needed to purchase insurance for the 4 wheeler starting the day of purchase. I was informed over a month later by email that I needed to provide proof of insurance for the 4 wheeler, which I promptly did and uploaded it into the clumsy website they provided. A month later I notice a charge added to my account for $168 that was used to "purchase insurance" for me for the month I did not have insurance on the 4 wheeler. This insurance was purchased two months after the fact by Blue FCU and charged as if it was providing insurance from the date of purchase. The "insurance company" CPI is directly linked to Blue FCU and this in my opinion is a total scam by Blue FCU to not inform people that they need insurance and then charging them an obscene amount to purchase insurance on your behalf to a company they're linked to. The insurance I purchased from my insurance provider costs less per year than what they charged me for one month of this enforced insurance. I will be transferring this loan and NEVER doing business with Blue FCU again.

Will steal money from your accounts with fees you didn't agree to.