Blue Federal Credit Union - Blue Diamond Center Chestnut Dr, Cheyenne

Our Leadership class held our training day at the Blue Headquarters last week. We were able to utilize the training rooms on the second level and the main reception on the lower level for our lunch and afternoon session. I can’t say enough great things about the facility, atmosphere and staff. Marielle, John and Michele all greeted us and made sure were were set up appropriately and we proactive the entire day insuring a successful day and great learning environment. Thank you to the Blue team!

I walked in to this branch earlier in the day and asked to see someone about opening an account because one of my banks I deal with isn't very accommodating when it comes to customer service, therefore the reason I'm looking to change banks. Ok, sat down right away, talked with a person and got the information I needed. Came back later in the day with money to open an account and all of a sudden I have to make an appointment to open an account. Seriously? That's what I'm trying to get away from, the run around of seeing someone to take care of my banking needs. I guess I will just continue doing my banking where I'm at. I guess it's to big of an inconvenience to provide proper customer service anymore.

Your branch needs a drop box! I went to the teller machine and found a debit card of someone else still in the machine when trying to do my transaction. Didn’t know what to do with the debit card of the other person, so I dropped it off at the Cheyenne PD.

Been banking with BFCU for going on 6-7 years. Unless it is them calling you and emailing you repeatedly to get you to do a survey on them, don’t try to get a hold of them because they won’t answer the phone when you actually need help. Called every branch in Cheyenne and no one answered.

I experienced some negative interactions with Blue customer service over the years. For different reasons, I have been to this branch twice in the last week. Once to deposit money and another for a security issue with my debit card. Both times I worked with Jennifer. She was very helpful as well as friendly. Hopefully this is a sign of positive change moving forward for Blue.