Block Advisors Clarendon Blvd, Arlington

Bottom Line: I was ghosted. Hope you don't fall through the cracks like I did. I'm giving one star because, although I wasn't charged for their services, I was ghosted at the last minute and had to scramble to take care of my tax return myself. My experience: Initially meet with a Block Advisor at this location in January. We discuss my tax situation, which had a lot going on in 2021. I am encouraged at the end of this first interaction and I feel that we are on the same page for the path forward. After that, I provide my tax forms as soon as they become available. I answer a few simple questions here and there from my Block Advisor over the next few weeks. Four weeks before the federal tax deadline, I get a voicemail from my Block Advisor that they are "struggling to complete [my] tax return due to complexity," and that they are handing my taxes off to another Block Advisor. I end up having to start from zero with the new Block Advisor, who clearly didn't receive any information on me from the initial Block Advisor. I wouldn't mind this, except the new Block Advisor is unresponsive by phone or email. I make my last attempts to communicate 1.5 weeks before the tax deadline and eventually give up on this H&R Block location. I understand that the last few weeks before the federal tax deadline would be incredibly for any office filing tax returns. However, I think they could have done a better job of letting me know that they've given up instead of leading me on.

Bad service, the lady on the first desk on the hall, is a passive aggressive and didn’t let me talk, they cancel appointments with no reason even though I had a confirmation on my email and also, I don’t mean to be a Karen but there is a sign at the door saying that face mask are “required” and none of them had one on and as soon as I stepped in, they started “working” and became “unavailable” and that’s why they didn’t not help me at all. They locked the door behind me and was 7pm and based on their hours of operations, they close at 9pm.

I love Lucinda Brunson! She is warm, friendly, patient, flexible, and extremely knowledgeable! She always goes above and beyond to explain things to me, answer all my questions and give me sound advice. I've been going to her for a few years now, and doing taxes is always painless and seamless with her. A joy to work with!

I really enjoyed working with Ibtisam. She was very knowledgeable, helpful and walked me through the process. I had a lot of complicated paperwork to go through and she simplified it for me. For that reason alone, I would consider H&R Block next year.

Very badly organized. I have used that office twice and it was fine. This year, it is a disaster. I set up my appointment. Then changed it online. When I called, no one knew what I was talking about. I set up another appointment. Arrived on time. They told me the appointment was cancelled. No call. No email. When I asked why, the team simply stared at me. One woman did try to rectify the situation. I'll give her that. But the bottom line is, she could not fit me in at the specified time. As far as explaining WHY the problems occurred, your team simply stares .

1st I just want to let you know they change your appointment time without consulting you, just let you know they changed it. Here is my story of why I will not use them again. We went in for an appointment and went through everything. They had 1 question we wanted to consider before submitting. They said just email or message us in the web portal. A few days later I emailed. No answer. Next day I sent a message in the web portal and sent another email. No answer. 3rd day I call, someone answers, I ask for the person we'd worked for, and they say they will have someone call back. An hour later I call and it rings twice before going to some automated system, I hang up and try again an hour later, same result, so I make my way to a voicemail, which I'm told is full and it hangs up. Call again, same, but I make it to a corporate customer service person, tell them the story, and his "solution" is that they will call me at 5:30 on the follwoing Saturday (3 days from when we were talking, and 2 days before the tax deadline). Of course, that call never came. In order to avert missing the deadline, we made another appointment under my wife's name. They called to reschedule that for an alternate location. I asked why, they said someone was out sick who turned out to be our tax person. I explained the story, and said that we just wanted to file the taxes as-is, so could they access our info and just submit? We had already signed and everything. They put me on hold, eventually came back and said they would have to call me back. Of course, that person never called me back. Hours later a different person called to move my wife's appointment, clearly no answer on my issue. We made the new appointment. When we came to the new appointment we ran into another couple going through the same thing (from the same tax person), and their new tax person was going on 45 minutes late. We finally sit down with a new tax person and explain what happened. No like apology or empathy. I know this person didn't mess up, but you usually try to say something, like oh I'm sorry that happened or whatever. We then found out that she immediately had access to the return we'd already gone though and signed. So the whole time we were reaching out and trying to submit, if anyone had bothered to look up my SSN they could have submitted it and saved us all this. Anyway, I will never give them money again, and I hope you won't either. This is a terrible way to treat customers and a pretty serious business to be so bad at following up and ensuring things asre taken carw of.

We had a great experience with our tax advisor, Lucille Brunson. She is consistently clear and helpful, and asks us if we had any questions or if she needs to review anything throughout the process. We appreciated her candor and support.

Ms. Brunson is the reason. She is great. I am so grateful for her kindhearted service. She is not only an expert, but she also is a friend who I get to see once each year.

Lucinda Brunson is excellent. Really knows the tax regs and does a superb job. She is a true professional, someone we have worked with for the last 10 years and will continue to do so. I can recommend her highly!

All my needs were met with satisfactorily