Black Hills Federal Credit Union Lazelle St, Sturgis

I love this bank except it takes FOREVER to do banking. We have been waiting in the drive through for almost 10 mins now only to deposit 2 checks and a little bit of cash no one else in the drive through bank parking empty so not to be rude but really what is taking so long.

Pretty typical at this point for SD, but how this place is run makes no sense. They are a co-op branch, which means you are supposed to be able to use them if you are a member of another credit union. Half the time, they can't verify my identity (never had this issue anywhere else in the country). Yesterday, needed quarters back from a $5 for laundry. This simple task required an ID, a signature, my birth date, address and last 4 of my social security number. Logged into my account at home and they actually deposited the $5 to my account, just to immediately withdraw it again. The incompetency of this place never ceases to amaze me. Literally, just to exchange a $5 for quarters. Nothing else. 2 stars cause they managed to actually do it this time. I'm impressed.

I switched to BHFCU about 2 months ago from another FCU in Rapid City. I figured BHFCU is in more locations and I'd like to try them since I've heard good things. One thing I didn't hear, or I apparently just didn't read myself, is that there is no overdraft protection for awhile. If you apply online, you have a 6 month wait. Well that is unless you sign up for their line of credit or credit card. If you apply in branch it's still a 2 month wait to see if you're even eligible for any protection. During that time, if you happen to send in a check that would overdraft you, they'll charge $22 to the account because you tried to charge more than you had as well as refusing the check, which will cause a returned check fee at the location it was made. I know, most are just thinking, don't overdraft! Yes, it does make sense but sometimes things happen and the check or debit processes one day before payday by mistake. I've banked with Great Western Bank, Wells Fargo, Highmark, and now BHFCU, and they're the only to have done something like this. It boggles my mind. You have $21, write a check for a doc co-pay of $25, they decline and charge you $22 so your account is now $-1. And then the doc office is going to charge you more. Yeah.... I'm not sure it's going to be worth it when this bank seems very fees driven.

When they ask you in if you want protection for bad checks, they don't tell you you may not get it. They don't tell you you didn't get it. They will let your check bounce for a few dollars even though you have way over what was needed in your saving account. They wont take care of you. I called the credit union no help at all

Best staff I've ever had at a bank. Really make you feel like you are valued

It's a real bummer that locals and members of this credit union can't use the drive thru or ATM because they rent their lot out for rally. Very inconvenient and disappointing. Otherwise, I have no complaints or issues.

This is the best bank I've ever had, going with a credit union was one of the best banking decision I could have made, and they're working with me it really shows. If a place has a 5 star rating, you really know you can't go wrong! stop wasting time on these banks who keeps screwing you over and only care about your money, get with a bank that actually cares about it's customers and actually work with you to get problems worked out without screwing you over. Make the switch, you won't regret it!

LOVE this bank! The two best banks I've ever dealt with are Black Hills Credit Union and Mountain West Bank in northern Idaho!! Bar none! After dealing with hideous vile banks in Arkansas and Missouri for over 35 years, I thought I'd died and gone to bank heaven! I have accounts at both BHCU and MWB and plan to be there for the long haul. The employees are the best! They always make you feel like you matter, no matter how small you are. You can judge a business by it's employees and BHCU has the best of the best!! Wish I could give more than 5 stars!

Been using bhfcu for years. Not to interested in using the main street office anymore. Was cashing a check in the drive up through. Terribly rude service. The woman who assisted me need customer service instruction.

BHFCU has been my bank for over 20 years. They are great!