Benchmark Home Loans Watt St, Little Rock

Best experience I’ve had with a mortgage lender! Robby Cole was great. The application process was quick and easy. I had a pre-approval letter within an hour after submitting the required, and very straight forward, financial documents. Mr. Cole was very responsive, kept me informed every step of the way via both email and phone, and was patient and thorough answering any questions. I could not more highly recommend Robby Cole.

GG and her team are rockstars at getting you a mortgage. They helped us when other had given us the run around. They are quick, efficient, and so easy to communicate with. We’ve bought multiple properties through them and will use them in the future.

Two stars is only because of how proactive the BEGINNING of our process was. We have been waiting since April 2021 to close on a home, it is now late October -- loan types keep getting changed without our knowledge until after already changed, documents kept getting missed and/or not followed up on time to where they were expiring (restarting the entire process), etc. Being first time home buyers, Robby did ok explaining everything to an extent, then started seeming frustrated when things kept getting switched on their side and us not understanding. Ended up leaving Benchmark after numbers changed, AGAIN, and switched to Regions. Within 2 days, more has been done and we're almost through the entire process. Speaking with our new mortgage officer, they do not understand why the run around was given and/or why it took so long to close on a house. I would advise checking with the Better Business Bureau before picking a mortgage lender, especially if you are a first time home buyer. We failed to do so, and because of that, our credit score was ran multiple times, bringing it way down and almost 6 months wasted trying to close on a house. & apparently, this isn't out of the ordinary for this company. EDIT: Finally closed on our home - Title company informed us that we are not the only people who have come in there with complaints of this company with what happened. That is an issue. Stay far, far away.

My husband and I are first time home buyers, and we couldn’t be happier that we used Robby as our lending agent. Robby is very personable, and he genuinely cares about his client’s well being and considers it a privilege to help guide them through the home buying process. He even took time out of his weekend to answer our questions and help get us pre-qualified, so that we could put a bid on a house. He and his team answered all of our questions, and they provided weekly updates throughout the process, which helped put our mind at ease that everything was progressing as it should. All in all, we 100% recommend Robby and his team to anyone who is looking for a lending agent!

I have nothing but good remarks to say about benchmark loan company. I give them a five star rating, the professionalism of taking care of my loan. The whole crew that I’ve spoken with were very professional. I would recommend anyone who is buying a home in Arkansas to go through Robby Cole. You will walk away feeling very satisfied at the end of your purchase. Thank you and your team Robby, great job.

Everyone at Benchmark was amazing, they walked us through the entire process and got us into our new home! Thank you so much, especially Robby Cole. He worked really hard for us and helped me every step of the way.

Robby Cole and his Benchmark made the whole process of getting a new home so easy. Great professional and knowledgeable individuals. I would recommend Robby and his team to anyone looking to purchase a home!

We would highly recommend Benchmark Home Loans! Our experience was fast and easy. We would like to thank Gigi and Heidi for always expalining things to us through the process.

So thankful for Robby Cole. I’ve closed multiple personal loans with Robby and his team and it’s been seamless and smooth each time. Thank you!

I've had GG placed more than 1 loan for me. The process is simple and I would work with her again.

My wife and I had the opportunity to work with Robby Cole and the rest of the benchmark loan team. Not only were they extremely helpful but very professional. I give this team an A+!