BECU credit union Gateway Dr, Tukwila

The staff at BECU is always helpful. But, the Espresso stand outside is an absolutely must try. Everything at that stand is delicious. You can taste the quality and love they put into their drinks. The Pumpkin and Chai Frappuccino us my all time favorite.

My family has been long time BECU members and my parents have also been long time BECU members (over 4 decades) and are retired Boeing employees. The service has gone down and many of the workers don't even know how to do simple requests. The branch workers have no knowledge, I think BECU needs to spend more time training their employees and preparing them better before they are out working at branches. My family and all our extended family would like to keep our accounts here. Please work on training your employees better.

I've been on the phone for 40 min being transferred all around trying to get info on a loan. And now the line is just ringing. No one picking up, just ringing. I'm also beyond disappointed of the loan process for buying land. I don't think I'll be able to bank at BECU anymore. It doesn't seem that they have anything to offer a "Valued member" like me.

Wanted to send money to friends and family in Ukraine. Telling that they must be mistaken and Swift code from Russia are banned not Ukraine but all I recieved was a shoulder shrug. Definitely going to find way to send money just not via BECU. Also considering moving funds to a new bank. If I could I would have given 0 stars

Very helpful and friendly tellers and staff. Wait times can be unbearable in the afternoons. Coffee available in this Branch. Looks like it has been remodeled since my last visit. New phone menu system is miserable. I wish they still had 0-0 to get to a teller for simple checking account and savings account questions. The credit union seems to be lagging behind the customer growth.

I understand they are understaffed and busy, but LOST MANAGEMENT needs some serious help. I have been trying to resolve an issue for nearly 2 months now and have received different information each time I come in. Multiple times now I have had to drive 30+ mins to get to this location because apparently nothing can be done at any of the hundreds of branches in this 30 mile radius. I live 2 minutes from a branch and have to drive to this location just so someone can look something up on a computer. I can't wait to get this issue solved so I can close my accounts and switch to another credit union. It would be a Christmas miracle.

Becoming a regular bank! Been with BECU for decades. I have 2 auto loans with them 100% perfect payments. They pre-approved me for refinancing my truck, and spoke with 3 loan specialist while acquiring requested information. Told all I had to do was print a page and sign and the loan would be done. Asked if I could go into branch to sign so made me an appointment. I'm here and now last second They want a $3k down payment! Typical for a bank and now I don't trust BECU any more then any other financial institution. Totally waist of my time. The institution that has my current loan has offered to refinance and was giving BECU a chance. So disappointing BECU!

Froze my account for a check that is showing as deposited from the original account. No recourse available, customer service says “there’s nothing they can do.” Meanwhile, I was late on my credit card payments and other monthly bills that affected my credit score. It’s this point, my account is still frozen and this bank as stolen nearly $4,000 from me. This is not a community bank, that is just branding and marketing. This is as bank that uses red tape to steal from its customers. I have switched banks but am still out an entire months work of income with no help in sight. Avoid at all costs

For the most part, I love BECU. But the daily spending limit is killing me. I was in the store making a purchase, and my card was embarrassingly denied. I then was on hold for 40 minutes to get the purchase approved! They NEED to make a separate fast line for spending limit approval cause this is ridiculous.

Shawna is a smart banker who looked at my accounts and made a good business decision. The teller Lisa was a pleasure to work with. The branch is clean, bright and has good parking.

I have both a personal savings account and a club savings and checking account with BECU. I’ve had accounts with them since 2010. Want a bank where everything takes an hour to deal with? Bank with BECU. You want limits on how much you can spend on a transaction? Bank with BECU. You want a bank that can’t adapt with the times? Bank with BECU. You want a bank with high interest rates? Bank with BECU. Want a difficult time making member to member payments? Bank with BECU. Want a bank where their employees don’t fully know their process? Bank with BECU. They have great advertising and marketing. Don’t be fooled, there are better banks and credit unions out there that can provide a better banking experience.

BECU Headquarters at Tukwila and still required to wear mask. When you go inside, a lady will be there to answer your requirements. I came to notary. Just went to the customer center. The service was much better than before. There is no waiting outside and no long lines. My notary finished smoothly

We have continued to have serious issues at this location with depositing foreign checks. They continue to tell us that they don’t deposit foreign checks, and they’re not professional at all because they won’t even take the time to listen. Every time its a hassle and every time they eventually realize their mistakes but every time they do the same thing over again. Either retrain all employees and managers to be more professional and know how to do their jobs or hire more competent employees.

Becu mortgage is the worst in the nation! If you want to buy your dream house and try to get the mortgage going, run away from becuand find other banks or you will never have a chance to put an offer on your dream house. Becu mortgage employees don’t know how to get your work done. They let you hang around and wait forever. When you call, they will keep transfer you to a different person and finally hang up on you, despite you call them again and again and same thing happens.

Customer Service and Technical Support is horrible!! My teen son started working and needs the mobile app for his banking, it has been more than a week and nobody has been able to help us. The 800 number gets disconnected most of the time after 20 min of waiting, nobody calls back. We visit the branch in Tukwila and were there for about 3 hours. 5 employees came to see what was the problem and were guessing all the time, then we were told that might be the type and model of phone we have, they asked to install/uninstall/install the app, calling tech support and hanging the call saying they figured out but that was not true. We were told the app will work the next day after patching the software (you don't patch software just for one user) We called next day and Luckly after1 hour a representative took our call and asked us to do the same process over and over and ended up transferring our call to tech support where we were asked to do the same thing again!!!. He ended up saying he will send a ticket to tech support but we were talking with tech support....4 business days have passed and still not able to use the app. HORRIBLEEE!! I just don't want to use a bad word.

I have been standing in line for 45 minutes trying to withdraw my rent money since becu atm's only allow you to withdraw $500 a day. I count 40 people in line and 4 tellers working. I have literally move 5 feet in 45 minutes. The fact that there is only a couple locations in the puget sound area that actually have live tellers is a joke. I have been with becu for almost 3 years now and I am thinking of switching to bank of America. They have locations everywhere and they all have tellers. Uggggh

They come off like a local community here to help bank but they’re just as bad as all the other big banks. They’re another rich corporate bank that does not care about individuals

I came here to open an account for checking and savings. The banker I was working with took 2 hours! I was trying to be patient and give him the benefit of the doubt considering he seemed like he was new. After all the paperwork was processed he said “we’ll call you in 5 business days”. And I kept waiting for his phone call then realizing it’s been past 5 days so I decided to call and make a follow-up. That’s when the banker finally told me that I needed more documents to open the account. What surprises me is that if I did need more documents like he said I don’t understand why he didn’t call to begin with instead of wasting my time. Then again considering it took him 2 hours to open the account, it doesn’t seem like he was knowledgeable banker. Like I said I wanted to give him the benefit of the doubt because he seems new but it was unfortunate that I had to waste my time coming here.

Absolutely THE WORST for home loans. 2 hours late funding a loan that they sent the day of closing. Gave zero direction on loan documents. Terrible communication all around and lost documents we'd sent multiple times. Do yourself a favor and use any other lender.