BayPort Credit Union Warwick Blvd, Newport News

Worst service ever. My father passed away. He had a checking, a savings and an accident insurance with a loan protection on it with/through them. Had to visit the Bank more than 4 times to get oriented about procedures after his death and also got a threatening letter in the mail. They only backed off when we told them we had a probare lawyer. The accident insurance which would have paid $100k to the widow was cancelled because it was put on the auto pay from the savings account that had zero dollars when the checking account had $3k + on it, BUT NO ONE AT THE BANK ADVISED MY OLD MAN ABOUT IT!!! Terrible, terrible service. Also, when asked about the loan protection they said they would find out then on another visit said my mother had to call the insurance directly, so the insurance THEY offer their members they take no responsibility for it! And finally, absolutely no sympathy/empathy for a widow making her go multiple times to the bank to hand over the death certificate. And also, the bank account has a beneficiary which means it should be paid out to her but the loan has no co-signer, so the latter should go to probate but they’re holding on to the money in the bank account even though they shouldn’t because it has a beneficiary.

The lady at the front is what I want to commend on. I recently opened an acct but my debit card didnt come. I wish I remembered her name but anyway she took care of me while remaining engaged with other customers. She got me a card printed up on spot and now I'm good to go.

Member for 31 yrs and they closed my account with no notice and wont let me open a checking account. So i can have an account again. I was told i only need $5,to keep my account open. My account was closed a yr before i found out. Then they tell me theres fees to keep savings open if dont have checking account. Plus require keep $500 in savings if dont have checkimg account. 2 overdrafts because of auto pay in 31,yrs does not justify closing my checking account even though i paid the $50 over draft within days of it happening.then behind my back close my saving before i can get a current id to reopen the checking . I was told my savings was safe and no fees , feel betrayed . I am 46 now and had that account since i was 12.,. Only bank account i ever had and got it for my birthday just beforexi turned 12

Excellent service. Must be one of their nicer branches. This is the first place I'll go for my Bayport banking needs.

So glad I switched from BOA to BP.. .

I’ve been a member with BayPort for 6 years now. They are the best bank I have ever banked with. TheIr customer service is exceptional, they are always so kind, helpful and genuinely make you feel valued. Thank you!

I love Bayport. The employees are always friendly and helpful. It wasn't busy when I went in, so my transaction was quick. They are operating under the current Covid restrictions.

Tellers are always smiling and provide fast, efficient service. Great start up accounts for teenagers. They have a coin counter machine, no charge to account holders.

So convenient and close to get to.