BayPort Credit Union Marshall Ave, Newport News

My Great Grandmother banks here. She has to call in to hear her balance. We write her checks so she can pay her bills and she signs them. We have had Vickey Helmick call and accuse us of writing false checks and our grandmother not knowing it. Definitely closing our accounts, this was a horrible experience and this kind of customer service is ridiculous.

We moved back to the area in the last couple of years. Prior to this we had a credit union acct with a different bank. For 7 yrs we banked with them and never had a problem. We went under maybe twice in those 7 yrs. When we moved to Bayport, We've never seen any other bank so inept when it comes to the Debit/Credit process. My husbands payroll goes in on Wednesday sits in the acct but doesn't credit to it. On Thursday night all record of the transaction disappears and 4 hrs later (12:38am on Friday)credits to the acct. I called one time to inquire why they just didn't credit it to the account that day, they told me they didn't see the transaction I was talking about. That Wednesday the transaction disappeared and it didn't credit to the account until 9am Friday morning. Credits and debits randomly appear and disappear, which result in snowballed overdraft fees. We keep good up to date records of our money. When we called the first time they told us "you need to keep better records, we didn't do anything wrong". It the same attitude every time. The way they set their system up you can not prove that something underhanded is going on. They have probably taken over $1,500 in overdraft fees from us in the last year and a half. Something is obviously off, but we can't prove anything. This has been going on for the last year. Most recently they started charging to use ATMs that were completely free to use before. They didn't even send notification of the change, they just started charging. As soon as we can we'll be switching banks.

I tried to open a checking and saving account. The employee passed over me twice and helped someone else. I guess they don't want my money. Poor customer service.

I think Bayport is a great bank and Mrs. Helmick has been so helpful in building my credit and buying my first car

I have been a member for about 5 years, recently visited the Marshall Avenue Branch in Newport News where I had the pleasure of being help by Shalisea (probably not spelled correctly). She is an awesome young lady. She is personable, knowledgeable and very pleasant. We talked while she did my transaction and made my banking experience great. She is an asset to the Bayport team.

I recommend navy federal if want to get a loan or any real help. Bayport do not have any confident in their members. They are to strict on approving a loan and I been with them almost 15 yrs. Very disappointing. That's why I join navy federal bc they help you know matter how bad your situation is.

Hello all! :) First and foremost, I'll start off with I've been a customer for less than fourteen days. And, to add while only being 24 I've never have been so disrespected by any body or persons in a customer service location like I have been by their receptionist Brooke Winegrad and branch "manager" Kay Schomburg. When I told them of my qualms I was having with my loan process. I was repeatedly cut off and nobody actually cared to listen. I could go greatly into detail but then I'd start ranting. I WILL NEVER RECOMMEND BAYPORT CREDIT UNION.