Bay Equity Home Loans Great Oaks Way, Alpharetta

Working with Bay Equity was quite literally the worst experience we have ever had with a lender. My husband and I were first time home buyers relocating to another state and we chose Bay Equity because our realtor referred them. The start of the process was great, and we loved the initial loan officer we were working with. We got our pre approval, found a home that we wanted and began the process to purchase. A couple of weeks later our loan officer informed us that she, her manager, and some other colleagues had left the branch and company completely. This turn of events led to a downward spiral of confusion, horrible communication, wasted time, wasted money, and delay after delay for us to close. We spoke with the new loan officer over our file (Jessica) on the phone 1 time and never spoke with her on the phone again (she wouldn’t return our calls and only responded to emails), and that was the case for every point of contact that we had at the branch (managers, loan processor included, no one answered or called us back, they only emailed us). They completely stopped communicating with our realtor as well, so we were completely in the dark on things until usually the last minute. Our closing date was pushed back 3 times over the course of a month, and we wouldn’t find out until like the day before, because on a few different occasions, they would wait until a day or two before our closing dates to inform us of brand new items they needed (although they were aware that they needed said items in advance). This was extremely frustrating and a major headache because we would try to have flights and moving arrangements lined up and we would have to cancel or change things completely. We did not end up closing on a home that we loved for our growing family. After all of the ridiculous things we experienced and loss of our earnest money as a result of the aweful communication and negligence of the staff at Bay Equity not one person from their company made an effort to own up to the fact that our closing fell through as a result of their mishandling of our file. Needless to say I would absolutely NEVER recommend that anyone looking to purchase a home choose Bay Equity (particularly this branch) as your lender.

We are very pleased to have worked with Bart Eyler and his team. This is the second home purchase we've made with Bay Equity Loans and that speaks volumes. Bart and his team are professional, thorough and work to get you to the closing table as quickly as possible. They kept us abreast of where things were in the process. Their system for uploading docs is user friendly and made the process smooth. We had no hiccups and closed on time. We highly recommend Bart and his team!

Bart has done several loans for us as well as doing loans for other family members and each time it is a great experience. Even when there are issues, Bart and his team are very responsive and helpful.

Daniel and his team were professionals and a pleasure to work with. My situation was an expedited purchase and they were not only able to get me the best rate I could find after shopping around but also able to overcome a few unexpected hurdles. They were very responsive and informative throughout the entire process and I highly recommended Daniel and Bay Equity to anyone in the home market. Truly appreciate the professionalism and thoroughness of the entire team. Thank you kindly, Daniel, et al

I highly recommend Bay Equity for your home purchase or mortgage refinancing needs!  The Team was very professional and competent; their efforts led to a seamless mortgage refinancing process during a pandemic. The loan process was handled electronically, securely, and expeditiously!

Amazing service! Refinanced with cash out. No appraisal! Quick 3 week close! Would definitely recommend Bart Eyler and his team!

Bart and his team were absolutely incredible to work with. It was my first time buying a home and they were timely and efficient, patient with all my questions, and worked diligently to have my approval done early. Bart treated me like family, provided helpful guidance, and demonstrated a level of care that went above and beyond what I could have ever expected. I am immensely pleased with the work of this team, they deserve way more than five stars.

David Scott and Bay Equity Home Loans helped my fiance and I buy our first home together in Chattanooga. He was very helpful in each step of the process and got us a great rate! He was very responsive to any questions that we had and the online portal that we used to load the necessary documents was very user-friendly. His attention to detail really helped simplify the process for us and let us close on time, with a low rate and lower-than-expected closing costs. Working with David was a great experience!

Paul was there for me every single step for the process from before pre-approval- Final Approval. He answered all of my questions and helped calm my anxieties the best he can. Paul is an awesome individual and I really appreciated his support and assistance through it all. You will not be disappointed when working with him.

Bart treats you like family. His team and he communicate effectively and will do everything to do what is best for your situation. They never give up trying to get you what best. Right up to the last second.