Barksdale Federal Credit Union Ellerbe Rd, Shreveport

Great service and always so friendly😃

Very poor customer service. No returing of phone calls even after speaking with branch manager Drew regarding why my daughter could not retrieve her recently deceased husband's funds out of his acct., even though she had all the proper paper work in hand. Three small children have been denied what should be obtainable to them to help their day to day living expenses by very poor customer service and a total lack of professionalism.

From the very first time I entered this branch I have received THE VERY BEST CUSTOMER SERVICE. The staff are always extremely courteous and fast to help with any issue I may have when I come in. The drive thru staff are just as wonderful. I completely recommend this branch to everyone I know. I think you guy's are doing a wonderful job!

I go into this Barksdale bc it is very close to my house. I have been in there a couple of times and have had great customer service. They were sending out the New chip cards and I did not receive mine, but my other family members did so I went there and they sent out another one to my mailbox bc they said it must have gotten lost in the mail. The lady told me if I have any other problems that I could come back in and he would issue me a new card. I didn’t receive any chip card still three weeks later and on top of that I went in today bc I lost my card w no chip in Dallas on New Year’s Day and I think the guy was Kevin w glasses I could already tell by his terrible way of approaching me that he wasn’t wanting to deal w my issue. I told him what happened and he made a call and told me that they could not issue me a new card and that I needed to check the post office. Which I did, But it was not there and I told him what was I supposed to do about not having a card ? and he told me to check the post office again and made a lot of excuses. He was also cutting me off while I was speaking and I was nothing, but respectful to this man. I said thank-you and left. I was so upset he didn’t cancel my card that I lost or try to help me in any way and that’s not how you do things. So I went to a different BFCU and explained to them what happened at the location on Ellerbe and they gave me a temporary card until they received some new chip cards in the bank for me to pick up. If they could help me why couldn’t the Ellerbe location? That is ridiculous.