Banks Chevrolet-Cadillac, INC. Manchester St, Concord

We have been doing business with Banks for many years. We cannot say enough good things about this dealership! We dealt with Chris on this GMC truck purchase and it was painless. We went out of the norm to negotiate a vehicle purchase over the phone due to my husband and my work schedules and it was a successful experience. We also service any vehicle that we purchase from Banks at Banks Service Department. The Service Department hours are wonderful and they have never steered us wrong. If you are looking to purchase a vehicle, do your homework in advance and go to Banks!!! You will not be sorry!!!

The experience at this dealer was one of the better dealings I've had with any dealership. We all know how long buying a car can take with the back and forth communication between managers, reps and finance can be. My sales rep, Kevin, made these communications quick, easy and was still able to multi-task with another customer's needs but still make us feel like we were the most important. The dealership was very clean throughout including the bathrooms, outside landscaping, lobby and waiting room. The waiting room itself was comfy with enough leather chairs for everyone to spread out. For those with kids, there's an entire room for the little ones. There was nothing pushy about this experience and I would recommend this dealership and Kevin all day. -Don

I drove up from RI to test drive a truck I saw online. I worked with Mike T. and he made the whole experience as painless as possible. In the end, I drove home with my new truck and very pleased with the entire experience! I highly recommend Mike T. and the Banks dealership.

My vehicle was serviced for a major warranty repair. I was grateful for the use of a courtesy vehicle during the one month+ period wait for my vehicle. I appreciated the courtesy extended after I was phoned to bring the courtesy vehicle in for a registration update. Given the long distance required to drive to Banks, the dealership agreed to put gas in the car for me! I appreciated the compromise given the work week and distance to get the vehicle back to Concord. I must say the one reason we continue to do business with Banks is because of the intentional and courteous SERVICE, whether it be in--person or over the phone. Please keep it up.

I brought my GMC Canyon in to Banks for regular service and Mark at the service desk was great. Very friendly and helpful. My last 3 vehicles was from Banks and they are great. I wouldn't go to any other dealership.

My experience at Banks was probably one of the better car buying experiences I have had in a long time. My salesman was polite, he listened to my wife and I if we had concerns or questions. He was attentive and worked to get us the payment we were aiming for so I could take my new Silverado home. The whole staff was welcoming and the dealership itself was clean and neat. Definitely would go back in the future and I would definitely recommend Banks Chevrolet to any of my friends looking to buy a new vehicle.

We are extremely happy with our new Denali!!!!! The amazing team at Banks is exemplary. Buzz, Tim, and Chris got the sale done in a timely manner. They where very attentive to our needs, we felt every detail was addressed and met with great satisfaction. We have been going to the service department at Banks for years with our other vehicles and feel it's worth the 40 minute drive. We will definitely be buying our next vehicle from Banks!!!

Excellent experience in the buying process start to finish. Kristopher was great to work with, they cleaned and prepped my truck while we waited so we didn't need to make a return trip to pick up the truck. We love our new to us GMC Sierra SLT and cant wait for our camping adventures to begin!

Banks auto, it’s definitely a great place to buy a vehicle they're fast, respectable, and easy to work with and don’t push you into anything and give estimated rate without pulling your credit. I had the pleasure of working with Kyle. He was great, had the car waiting for us. He explained all the features to me before taking it for a test drive and we were signing within the hour.

We have been going to Banks for over 15 years, purchasing several vehicles from them. Their great care ensuring our experience is nothing short of excellent has been a pleasure. They always take the time to explain every aspect of our purchases and service of those purchases. I never felt pressured when making purchases and service options. Our recent service experience is further confirmation that we can fully trust Banks with all aspect of our vehicle care. They explained the latest condition of our vehicle with the best options to move forward. It was another pleasant experience, with people who really care. I highly recommend them for purchasing and servicing a vehicle.

I have been using banks service dept now since 2018. It is open super early, offers shuttle service that will drop me off at work and pick me up when my car is ready. If I have the extra time I can even wait. Their waiting area has a largeTV, Its comforable offers free wifi and coffee and if your hungry you can order from the "School Street Café" which is also onsite and next to the waiting area. Service pricing is also competitive for the area and my car gets washed and vacuumed when done.

Excellent service. Had oil changed and tires rotated. Though I purchased this vehicle from Hubert Vester in Wilson North Carolina while at my winter home, Banks staff treated me with same customer service as they do with my vehicles I have purchased from Banks. I especially appreciated having the mini-detailing done on the vehicle so when I left there my car was all up to date on service and sparkling clean inside & Out. I would highly recommend Banks for any purchase or service needs.

Once again great job by the entire Banks team. I like the fact of dropping my truck off for an oil change and state inspection with no appointment needed. Once my vehicle is done its cleaner on the inside and outside!! I have bought my last 2 trucks from Banks and will continue to do so going forward. I have been dealing with Jordan Cote and recommend anyone who needs a vehicle to buy or lease to go through him directly.

It’s 1 1/2 drive round trip for me. I was there at 7:10 am. It took 3hrs for an oil change, tire rotation and state inspection. I’ve been a loyal customer for over 10 years. No matter how early I get there it’s always over a 4 hour round trip. You used to get good deals on the oil changes. Not any more. I have it 3 stars because the employees were pleasant and nice to deal with. Going to start using a local repair shop.

We built our truck with what we wanted on it online and then brought that printout in to have our truck built. Tim K helped us from start to finish and explained many things to us that we didn’t know. He kept us informed through the whole process and was always so apologetic that it was taking so long (we know supply chain issues affect everything so we knew it would take a while). We are so happy with our new truck and it is absolutely beautiful; we get compliments on it all the time!

What a great car buying experience! The salesman was not pushy at all and really catered to all my needs! I recently moved to the area and was referred to Banks and am so happy I was! I look forward to working with them in the future!

Cindy was extremely helpful in helping me select a new truck. She worked with me for months to make sure that I was able to get into the right vehicle for the right price. If her professionalism and care is a reflection of the culture of this dealership you can shop with confidence!

I came in looking for a new terrain, just planned on looking and maybe test driving as Cindy via text message was very helpful. Once I drove it I hoped I would be driving it home that day. Mike Tierney was my sales person and he was terrific. Made it quick and I didn't have to sit there for 5 hours. We were so impressed my husband is now buying a new Gmc Banks.

Pretty quick, everything passed and returned the vehicle back clean. Had to return once I got home (half hour drive back) because there was a noise after the service. When I returned, they immediately had the service tech come out and resolve my issue. Impressed I didn't have to wait in the line again. Will be retiring for my next service!

Always professional and straightforward. Be it an oil change or a diagnostic issue Banks always treats me right. The waiting area is top notch or the complimentary ride service to bring me home and come get me when the work is done really makes servicing my Cadillac convenient.

Just purchased a used vehicle from Banks. Worked with Keith Mello. Keith was very friendly, not a pushy salesperson. Answered all my questions, making thee process was very smooth. The reason for 4 stars not 5. One the finance dpt wasn't very helpful. I mentioned I was shopping around for the best interest rate and I got ballpark answers if I financed through Banks. No hard data. Instated I got "interest rates from most banks are about #%". That made me look elsewhere for financing. And I did get a better deal from an outside bank. Two, when I picked up the truck it wasn't fully clean. Yes they gave it a once over in and out. But when I got it home I found napkins and other items in the center console and glove box. Very minor, but I feel like when making a major purchase like this it should be spotless.

Banks Chevy is one of my favorite Car dealers in NH. They have a little cafe for customers so you can have breakfast while you wait for your car. The customer service is by far the best I have ever had at a car dealership. Jennifer and Matt in the service department are the best always nice and will always make a joke if you have been at the dealership a lot.

Very professional and reputable dealership! Our sales person, Kris, was awesome! Even when there was an issue with our purchased vehicle, he made sure everything was set right. Couldn’t ask for a better experience from beginning to end. Looking forward to servicing my vehicle here for any maintenance needs as well! You guys rock!

We purchased 2 vehicles at Banks went back for a 3rd and it was the worst sales experience I've ever had. Didn't go back for service on the car we did purchase for a long time because of it. Finally went back today 2 hour appointment we were told 3 hours later the vehicle was ready oh well got home and noticed the new wiper blades they installed were done backwards so the one one the passenger side which belonged on the drivers side was hanging2 to 3 inches off the side of the windshield tell me how they thought it was correct seriously. Called my service rep he was not at his desk but never called back.

Never been in an out a dealer so fast. Closed in the deal on Monday and had the car on Tuesday ready and service on my needs. Chris and his trainee were nice and cool. Also was able to test drive the car myself. No one directing me were to go or what to do.

Once again Banks did me a solid ! I brought my vehicle in for State inspection, oil change, slow tire leak, and possible rear brake job. Turns out brakes were good ! found nail in tire and patched it, passed state inspection Washed and vacuumed my vehicle ! Thank you Linda for keeping me updated on my vehicle ! NH owned business!!! Love it !

My wife and I dropped our 2017 GMC Yukon Denali off for transmission service due to a CEL and we’ll documented issue. The first trip was to diagnose the problem and ensure our extended warranty covered the work. They weren’t able to do the work then so we scheduled a follow up appointment. We arrived to drop it off and they did not call the warranty company as promised and then called us at the end of the day saying they weren’t able to get to it. They did the work the next morning and called us telling us the work wasn’t covered by extended warranty and it would be $300 to reassemble. The $140 diagnostic, multiple trips up, and $300 sunk reassembly cost you have no choice but to pay another $205 for the sensor, gasket and oil. Very poor communication and they did not follow through to ensure a great customer experience. We have purchased and serviced multiple vehicles with Banks and have seen a drastic change.

My first time going to Banks for service. Bought a used car and Banks went above & beyond my expectations for service. They had to work with the dealer I bought the car from to fix one issue, plus they got the dealer to put all brand-new tires on my car as 2 of the ones that were on there were wrong - something I had no clue about. Would definitely recommend.

I recently bought a used vehicle at Banks! It was an amazing first experience for me. They were kind and thorough and sold me a vehicle that I can trust. I LOVE my new (to me) vehicle from banks!

From the great no pressure purchase to the years of service, my experience at Banks has always been 5 star. Everyone is always nice, and I never feel like they try to sell me services I don't need. Here today to shout out Raine Nowak, best of the best advisors I've dealt with for my service on 1.26.22.

Nick was awesome! Very personable, and made my car buying experience so easy. Totally appreciated him staying until the end of his day (plus another 15-20 minutes) to make sure we were all set to go. The 'numbers guy' in the glass office (haha) was awesome, too (get that guy some blinds for those big windows though (haha)! From start to finish, the whole process was flawless. I cannot say enough about the Banks Team. I will definitely be sending anyone looking for a new vehicle there and will keep my business there from here on out. I absolutely LOVE my new 2022 GMC Terrain! Thank you again! P.S. My husband and I thoroughly enjoyed our box of chocolates, too.

The salesman Gabe Tobin was excellent in informing me about my truck before it arrived. He's very pleasant, I would recommend him to anyone. Banks is a very nice dealership.

The service advisor was excellent. Kept me informed of everything. Got my truck back and it was a great experience. Will definitely do all my business with them. Thank you very much

Best car buying experience I ever had. No pressure at all felt very comfortable through the whole experience. Would recommend this dealership to anybody looking to buy. Make sure you ask to see my salesman Jake.

Just received delivery of another brand new vehicle from Banks. Alex is great to work with when negotiating a purchase and discussing the vehicle options. I'm very happy with all aspects of this transaction. Thank you Banks and Alex!

I could not pick up my truck when you received it do too back problem. You were willing to let me pay for the truck and hold it until I could receive it. You delivered the truck to me which I greatly appreciated it. I have no complaints. Your employees are awesome.

Responded quickly to my request for vehicle details and pricing. Did not waist my time trying to sell me something I wasn’t interested in. Upfront pricing was fair and accurate. No stress and I felt I was heard and treated with respect.

I am done with Banks Dealership! Service dept is ok, but I and my family, have bought many vehicles here. Just had my vehicle serviced, and while waiting, my wife and I wanted to get some info on a new vehicle. We waited for at least 15 min and my wife had to approach a group of sales people standing around and we got short rude answers with them walking off before we could ask another question. Had a business card shoved at us with the remark of call me when you decide and they walked away.

So we went here for a vehicle nobody else had in stock, a week prior I'd purchased a brand new truck from Quirk in Manchester with an excellent buying experience. Jeff helped us and seems like a great guy, so this review is to no fault of his own. They are very typical car dealer, gotta check with my manager and see what we can do style. That said that is getting old and frankly most people are tired of it. Two of these stars are strictly for Jeff and otherwise I'd give the experience one star. What I accomplished in an hour at Quirk took days and was we still received $400 under average trade according to KBB, with two trades and 5 minutes I was $200 under KBB in my week before purchase. So if you like the back and fourth, attempt at giving you thousands under fair trade for your vehicle this is your place. I'll certainly be hoping Quirk in Manchester has what we're looking for in stock next time. Thanks to Jeff for trying to make us believers in this dealer, but this should be a dead and gone style of selling. Offer fair market and charge fair market. Nobody wants I worked and this is the best I can do 24 hours later. Do it day one and make it easy. You can learn a lot from your competition one city south

the salesman Kevin was very knowledgeable of the truck model we were looking at. He knew what the differences were between all the different trims available. He made finding the exact truck we wanted easy

Had a recall when we bought a used Cadillac elsewhere. Made a call to banks...got an appointment quickly in 4 days. Before booking appt. Service checked to make sure they had the parts to fix recall. Dropped vehicle off the night before appt. And they called me at noon nextdat. Vehicle ready. Very pleased with customer service. Fast and polite. Will use them again

They not once pushed me to make a decision. They worked with me on my financials in a very personable manner. I test drove a few trucks and discussed different features through each. This is an excellent dealership who I would recommend to every person!

Andy & the rest of the Banks GMC team did a great job. The transaction was quick and easy, and Andy did a great job of keeping me informed as we moved through the process - the way a dealership experience should be.

My husband and I have bought all our vehicles from Commonwealth Motors since 1994. Our experience with them this time around was horrible. He bought a brand new Chevy Silverado from them this past February and he wishes he had not. I was about to buy a Chevy Equinox from them but my gutt was telling me not to and so I got on the internet and found Banks!!! Keith treated me like a family member. He was beyond kind, polite, respectful and professional. We will return in the future for sure. I am actually bringing my daughter-in-law there soon to look for an Equinox. Thank you sooo much and a BIG thanks to Keith!!

I love dealing with Banks! I was dealing with a smaller dealership in Franklin and they were very unprofessional. I recommend Banks all the time! Tim was wonderful to work with!

I purchased my vehicle originally at Banks in 2019 and discovered their professional and prompt service ethic then and over the years. I wouldn't take my vehicle anywhere else for service.

Good communication by the Service Team letting me know status of my vehicle, giving me options to make the correct repair decision. I Alway bring my GMC to Banks for service, thats probably why I have +155k miles on it and running well!

Dan the service manager knew were back for a rescan to get an inspection sticker. We were in and out in 20 min and it was fabulous. Felt very taken care of and our time respected.

I absolutely recommend Banks!! We bought a truck there last weekend and it was so easy!! The staff was very friendly and accommodating. We worked with Chris D. and he was awesome! The whole process from start to finish was very painless, and they really tried very hard to stay within the budget we had set, and to get us the finance we needed!! We will be going back for sure!

Service was fast, and all the staff we interacted with were neat and courteous. The waiting room was also well designed, in fact it seemed everyone in the room was in a good mood and easy to talk with.

Found Banks through their online listing of a used Volt in like-new shape. Service was friendly, courteous, and didn't put me on hold on the phone. They took care of a specialized repair that another mechanic wasn't equipped to.

I was lucky enough to work with Tim. I arrived at the dealership a little early and he invited me right in. Start to finish, he was a true professional. Answered all of my questions and addressed all of my concerns. I never felt pressured by him at all. The rest of the staff I worked with was fantastic and I was able to leave with a car that I love at a lower interest rate than I was pre-approved for going in. Check out this dealership and Tim if you can, you won't regret it. Also, the box of chocolates you get when buying a car is a pretty "sweet" touch.

Easy to get oil changed but it’s takes FOREVER! Luckily they offer a shuttle for the Concord area. And the driver is always kind and friendly.

Super easy buying experience. This is my second vehicle bought from Banks (first in awhile). We saw the SUV my wife wanted (GMC Terrain SLT Nightfall Package), called and went to see and drive it. Next day we went back to purchase. Jacob Kelly (Jake from State Farm) was great, excellent sense of humor, answered all questions and got the vehicle all hooked up to her phone before we left (you know, for us older tech-challanged people). I really don't know how this could have been any easier.

Nick Gagnon was my salesman and was great to deal with, made things fast and easy to get me in my new truck, banks is the place to go for new/used vehicles.

Used the basic care, was taken Wright in. Treated great, was completed before the estimated time, truck was much cleaner when I got it back than it was when I dropped it off.

Kyle Richards was very attentive to details and answered all of our questions about the vehicle and purchasing process to our immediate satisfaction. We will definitely recommend Kyle to our friends and will be back to see him for our future vehicle needs.

I searched the internet looking for certain equipment and came across Bank Chevrolet in N.H. I am from NY. I inquired on a few trucks and Kasey responded back to me quickly and accurate on her info. When it came to appraising my trade in Ryan stepped in and we started talking numbers to put a deal together. I didn't talk with Ryan for a few days since I was undecided which truck I wanted to purchase and he gave me my space. When I decide which one I wanted to buy every thing went quickly and accurately. I traveled 3 1/2 hours one way to get the truck and it was worth every mile!! It was a rainy day when I picked the truck up and Ryan had it inside nice and clean and dry. The paperwork was all done and accurate and went quick. Ryan showed us the truck went over it and kept asking any questions on anything please ask. I have bought a lot of new vehicles in my lifetime and this has to be the best experience to date. I highly recommend you deal with Ryan Simula if your in the market for a new or used vehicle you won't be sorry!! Banks is lucky to have a employee of his caliper .

We have taken our truck to them to get a break control for our trailer put on, which doesn't come standard. They put in an aftermarket, not Chevy part, that isn't working, and has drained the battery twice since it was installed. Total, it has cost us an additional 800.00 to get a 250.00 part put in because of their inability to install a working unit the right way. Haven't heard from a manager yet...and they could not get us back in to fix what they broke for two weeks.

Very pleasant to work with. Alex was great keeping informed on the progress of my Tahoe order.

Banks Chevrolet was recommended to us by two different people and now I know why. They were extremely patient and professional. Chris explained the car in detail and offered his personal cell phone if we had any questions when we got home. I didn’t know buying a car could be a pleasant experience. Thanks Buzz and Chris!

Everyone was very Courteous and low pressure. They even went the extra mile to make sure my seven year old was happy while she was there.

All of the staff was very helpful. There was lots to do to keep my kids entertained while we waited for our services to be done

Banks is a quality dealership I have been completely satisfied with there Sales department and there Service department the people are very professional and try there best to meet your needs Banks have taken care of my needs now for several years now and I don’t see a change happening Thank you Banks team

Chris Burnor at the Concord dealership was amazing! Would definitely recommend working with him to anyone who's looking for a new car.

What a crazy time to purchase a new vehicle, but Bank had the inventory AND they were not charging a "market adjustment" fee like all the other dealerships these days. It was a process purchasing a vehicle "in transit" but it was worth the wait. The post sales customer service was better than I expected too with Jordan answering questions for us a week after we purchased. Thank You!

My experience with banks Chevrolet was top notch. It was by far the best car buying experience I have ever had. I had looked at the website for a few weeks before I found the car I wanted. I was texting with banks Chevrolet on a Thursday morning and test drove that afternoon. My salesman Jake was very professional and made everything as easy as he could.

The whole experience was very stream lined. The hardest part was waiting for the vehicle to be delivered. It was the shortest amount of time we have ever spent buying a car in the dealership. Second to none service from our sales rep Chris Burnor. Truly top notch.

During such a difficult time we face, not only finding cars, but finding peace and happiness among those around us, we were able to do all three through your dealership. Jared went above and beyond to make sure that everything was taken care of and ready for us the day of the purchase, knowing that we were driving 3.5 hours, one way, to pick up our new vehicle. He kept us in the loop every step of the way during the time that it was being delivered, and even helped us when we couldn't get the Bluetooth to connect. We had already purchased the vehicle and he could have just left us in the parking lot to fend for ourselves, but he didn't. He came out and even got other staff involved to help rectify the situation. I am totally in love with my new Chevy Traverse Premiere, and can say that when I am ready to trade, or purchase another car, I would make the trip all over again. This was my best experience purchasing a car. EVER. I will definitely be telling people about this for a long time to come. Thank you, Banks Chevrolet-Cadillac, INC, and thank you, Jared, for everything that you did to make this a wonderful experience. May you all have a Happy and Healthy 2022! With much appreciation, Lisette and Philip Vaillancourt

Love that you can drive right up without an appointment. Always happy with the service. Incredible expanded service hours. Thanks for doing a great job and staying positive in a pandemic.

I am high pleased to report, that I have received my vehicle back the service department. The tow, repair process speed, and quality were top notch. Special thanks to Alex, Linda, and the tow driver Tony, for ensuring it was taken care of with extra effort, I am highly particular as you all know!

Banks came thru again. They helped me find a double cab truck. No easy feat in these times. I'm the new owner of a Sierra Elevation 1500. Tim was great in getting it all done as fast as Ive ever experienced at a dealership.

I ordered a new Camaro through Banks and worked with Kevin Mathis as my salesman. The whole process from start to finish was great, and Kevin was awesome to work with! Would highly recommend.

I bought the car out of state but your team was amazing and more than willing to help us out. The dealership I bought it from wouldn't even return my calls, disappointing. I think his name was Tim the manager of the bodyshop was a pleasure to deal with and gave us total confidence that the vehicle would be to our satisfaction. Mission accomplished. thx Bob and Amy Nelson

I have never had such a great experience buying a car in my life!! Jeff was a wonderful salesman, gave us a tour of the entire facility, which is so clean it's insane! We got to see the service department and was amazed! Jeff also gave us in depth history of the family run business! I drove 1.5 hours to get my car and even brought my parents! All of us agreed the experience was so easy, and welcoming that we will never buy a car from any other dealership!! I've never been happier with my new car and the ease of buying it! Thank you Banks!!! Keep up the good work!!

I just went in for a much needed oil change and I checked in with Basic Care. They informed me that there was a two hour wait before they could get to it but the weekend before Thanksgiving I expected that.. and also I got my transmission fluid changed as well so I thought that was great that they could do that for me as well.. I was in and out as expected and they let me know what Was needed for next time.. great thanks so much Banks Chevrolet

Took them well over 3 hours to complete an oil change and to fix a valve stem on my car. The oil is serviced regularly at each interval. Completely ridiculous that it takes this long to complete the work. An Oil change should take no more than 45 minutes. Obviously other cars get serviced, but for the service to drag on that long, it’s unacceptable. Knowing how long just an oil change takes, it’s highly unlikely I will return to get a car serviced here, let alone buy a new one. Additionally, they left a nice new scuff/tear in my steering wheel. Just what I asked for! If you need an oil change, go anywhere else. These guys will proudly bleed you of your time! After reading other reviews about this, it’s apparent that nobody in management cares, considering these long wait times keep on happening. The generic replies they give are meaningless. Just completely embarrassing.

Not sure how to explain how dissatisfied I am with purchasing a new vehicle from here. The only reason for 2 stars and not 0 is that the vehicle is good quality. First off I’ve spent less than 2k at a store not 50k and been offered a bottle of water. Never once did the salesman offer “good” service let alone service you’d tell friends about. I’ve purchased new/ used vehicles before and been asked would you like to test drive it? Or even how about look inside?? The “salesman “ took me out to look at the truck I was purchasing, didn’t even bring the key to open it and says “ I can have this sold many times over” like I’m inconveniencing him by buying it at full sticker. I am in the service industry and this transaction left me fealing nauseous and upset. There’s more to this review that has to do with other employees, but that issue of not being a man of your word is between them and I. Please understand if you expect great service for what is currently full retail for a new vehicle- go elsewhere.

It would be great if the transition from phone sales to sales person to sales manager was better prepared, felt like i shared a lot details over the phone that were with Greg, then transferred to the sales manager whom then sent me to a sales person when i arrived. It all worked out at the end, really happy with my new SUV and thought overall the sales team did right by me, took care of my needs, and it was a good experience in the end! Thanks team Banks!

I drove from staten island to Banks to pick up my new GMC Sienna. The process was smooth and enjoyable. My salesman was fantastic. I was very Pleased with the entire day.

My husband and I have bought all our vehicles from Commonwealth Motors since 1994. Our experience with them this time around was horrible. He bought a brand new Chevy Silverado from them this past February and he wishes he had not. I was about to buy a Chevy Equinox from them but my gutt was telling me not to and so I got on the internet and found Banks!!! Keith treated me like a family member. He was beyond kind, polite, respectful and professional. We will return in the future for sure. I am actually bringing my daughter-in-law there soon to look for an Equinox. Thank you sooo much and a BIG thanks to Keith!!

What a crazy time to purchase a new vehicle, but Bank had the inventory AND they were not charging a "market adjustment" fee like all the other dealerships these days. It was a process purchasing a vehicle "in transit" but it was worth the wait. The post sales customer service was better than I expected too with Jordan answering questions for us a week after we purchased. Thank You!

Seth was great to work with. He was efficient and thorough in everything we did! We will definitely use him and Banks again.

I have been using Banks service dept since I bought my 2013 CTS wagon. From oil changes to major repairs I have not been disappointed. Estimates are detailed and explained. I have never had to go back because of something that was missed. Banks was recommended to me and I have recommend them whenever asked. Most recent service was an oil change and in and out in 45 minutes.

I have purchased many vehicles from Banks and had a great experience each time, However THIS time was different! THIS time was unbelievable in all the best ways. Thank you Jeremy, Court and Steve for going WAY above and beyond helping me navigate the buy back process from GM on my 2019 Bolt and holding my Trailblazer for over 4 months to make sure the process went as smooth as possible. This was a once in a lifetime experience for me and the outcome could not have been any better! Sending you all the highest of fives and my sincere gratitude for all of your patience and dedication to your customers satisfaction. You are a bright light in this very strange world we are living in :) thank you for being awesome!

Banks is great! We just purchased my third and my husbands first car from them and can’t say enough good things. The staff is friendly and knowledgeable. Mike was our salesman and he was awesome to work with. Their prices are fair and they have a good selection of vehicles. We will be back in the future for sure.

Seth McCusker was my sales consultant and I had one of the best dealership experiences I have ever had. He was upfront with me and work with me on all aspects of the transaction. I would recommend Seth and Banks Chevrolet Manchester to anyone looking for a new or used vehicle!!!

Kyle Richard was great. It was the easiest experience I have ever had. He was also very caring. I lost my daughter five years ago and while I was signing paperwork I just had a thought that I couldn’t wait to show Jenn my new car. But I couldn’t and got a little testy eyed and he listened to me. That meant the world to me. I also purchased a car from him several years ago and he remembered me and what kind of car I bought. Everyone at banks treated me great.

We have been buying our vehicles from Banks for over 20 years and have always been treated great! We also have other family members who are now loyal Banks customers because of how well they treat and work with prospective buyers. The service we receive in both sales and service is amazing. Our vehicles go nowhere else but Banks for all services needed! We will continue recommending them to our friends and family.

I have been a loyal customer of Banks for many years. Their customer service is top notch, their pricing is fair, and their work is excellent. I live about 35 mins away from the dealership, with a few other reliable garages closer to my home, but the extra drive is well worth it for me. Everyone I have encountered at Banks, are friendly, courteous, professional and actually take the time to speak and listen to their customers (which sadly is rare these days).

I received notice from the manufacturer of the right-side passenger's airbag recall over a year ago, I finally got a message from Banks to book an appointment, which did. On the appointed day, after an hour or so, the lady that writes the service order advised that the necessary part had NOT arrived. I called a week later to find that the part was now IN, and I booked a new appointment....which was accomplished in about an hour. No matter who was responsible for the delay, I have purchased many vehicles from Banks over the last 50 years, and continue to have three GM vehicles at my home, and expect to purchase more before die. I have and will continue to recommend Banks to my friends and associates

My vehicle needed a part that was on back order for approximately 2 months. Banks got me a loaner vehicle and kept me informed weekly of the progress towards getting the part and fixing my vehicle. Linda in service was amazing. I recently had a baby and I live almost an hour away from the dealership. Once my car was ready they brought it to me and had cleaned it inside and out! I’ve never had a dealership be so accommodating. I plan to do all my future sales/service through Banks.

Dealer was excellent to work with. Found us the truck we wanted with the options we wanted. We received it within the time frame quoted which was a bit of a surprise based on what we heard from other dealers who reported they had no idea when trucks on order would arrive. Banks gave us an ETA Of 1/17 arrival and it arrived on time. Signing was quick and easy. FASTEST signing of any vehicle I’ve had. And our salesman Andy Dratch was a pleasure to work with. He kept us informed along the way. Great customer service.

Came in for oil change and tire rotation. I could tell Banks was busy with the backup of cars in the entrance. I was able to check in at basic care quickly and they told me it would probably be 2 1/2hrs (which was fine). They got me out almost exactly 2 1/2hrs. Never have a problem here, that’s why I come back.

Our experience at Banks Chevrolet in Concord NH was great. We had Kris Dumont as a salesman and was everything you want in a salesman. We went in looking for a vehicle for my wife and he made sure she got exactly what she was looking for. He had no problem answering any question we threw at him and worked to get us where we needed to be to make this sale work for us. I always feel Banks does a great job with friendly staff and a easy shopping experience. This is our second vehicle we have bought from them and defiantly wont be our last. Job well done.

Our Cadillac purchase went smooth and we were very pleased. Alex was very polite and had all our questions answered immediately. There was no pressure and we were happy with our decision to use Banks.

We had the pleasure of working with Tim to find our new 2022 Silverado trail boss. Tim helped us pick out the perfect one with all the packages that we wanted. Tim was very personable and was easy to speak with and never pressured us into anything we didn’t want. Tim stayed in touch while we waited for the delivery of the vehicle to the dealership and had the truck ready to go less than 24 hours after it arrived on the lot. I couldn’t be happier with the vehicle, or the service, we got from Tim at Banks. We will absolutely come back to see him for our next vehicle purchase

Mike Tierney and the entire Banks team are fantastic! This is the second vehicle we have purchased from Mike and Banks and we couldn’t be happier. Mike had the trucks we wanted to test drive ready for us before we got to the dealership. Mike was honest and upfront about pricing and financing. Otto in finance was great. Very knowledgeable and nice. The whole experience was very stress free and smooth. We will definitely be buying from Mike and Banks again!

Jordan Davison and Steve Rice are by far the best people to deal with in the industry. Jordan’s professional consulting and desire to fill his customers needs are beyond reproach and the same with Steve Rice who did everything he could to get a Marine Corps Veteran in a new Silverado. Best Dealership by far! Thanks for everything!!!

So, before the long weekend I was on your web page and asked if you needed an appointment for an inspection. I was told yes. Then another person came back with no I did not need one. Not real confidence building. Then on 6/1 I show up to have someone outside that directed me into the wrong lane for service and then got attitude from the service writer like it was my fault. Apparently, the person was some random person that did not work for Banks. Then when I was called to say they were finished with the truck I was told it failed because the horn didn't work. Mind you it's a leased 2020, not much should be wrong with it. I asked did they check the fuse? I then got attitude again, stating there is 3 fuse boxes. After some conversation about the issue, they took the truck back in replaced the fuse and put a sticker on it. And that was another 30min. Makes me wonder if they would fail it for a light out and not change the bulb. I was not impressed by the experience. One more like this and I will never be back. I'm in the middle of three Chevy dealers all 45min away, I can go in the other two directions if needed.

First time at Banks and I enjoyed my experience. I drove my car right in , proved my information, waited in a a nice clean and comfortable waiting room for a total of 30 mins for an inspection. They even washed down my car and topped off fluids. I was so satisfied will be going back for all my car needs . 2015 Buick Encore

Helpful staff who are well informed. The sales staff have every detail of the vehicles that they sell memorized. No one pressured me to buy anything, while I was greatly helped in choosing the truck I bought. I cannot wait to get my truck from Detroit. Great job! Update: I received the truck on 2/11/22 and the salesman did an excellant job showing me how everything works, keep in mind I am not technically savy and this is my first new vehicle in twelve years, so needed the help. The truck arrived as promised and was very happy with it.

I just bought a GMC Terrain from Banks. Buzz was great to deal with and made my fears of not being able to afford a car disappear. The man that went over the financial side of things with me was very kind. He was patient and explained everything so that I could understand what I was getting into. Brennan was my salesman. He made the transition into my new car seamless. This is my second car from Banks and I will definitely recommend this team.

Banks is the best Chevrolet dealer in NH. I bought both my trucks there and get my service done there. They are always honest and reliable. Went in to get my brakes done and found out they were fine. I was very happy with the service.

I leased this 2021 GMC Sierra 1500 Denali from Banks Auto. They were great with finding a vehicle that matched my needs and at a price that I could not pass up. They also were able to get me out of my vehicle that I was not happy with. Sales Team and Finance Team were excellent. I will definitely be obtaining another vehicle from Banks! I highly recommend buying a GMC from them.

Our salesman Keith was excellent as always. This was by far the smoothest car buying experience I have ever had. Everything was ready for me when I walked into the dealership and 30-minutes later I was leaving with my new truck. My ONLY negative is that I can see my trade-in truck on Banks' site now and I am a little disappointed at the sticker price given I had to reject the first offer. Banks will still make $10,000 on the deal and you would think they would have been a little more grateful for the sale and given me a little more for the trade-in. Fool me once, but you will not fool me twice. See you in five years, be ready.

I've had several experiences at this dealership. A wiring issue that was found very quickly and I was kept upto date through the whole process. Service writer Steve was the best. My third trip was wonderful and Matt Bourque was amazing and very pleasant. He answered all my questions and treated me very well. Both these service writers really make your visits very pleasant and I will continue to do service at banks. I will be requesting Steve or Matt. Great job!!! Thank you!

This is my third truck from banks. Everytime has been more the pleasurable. They make it super easy and comfortable pretty much like family. Court my salesman has been my favorite person to deal with. Upfront not pushy and just overall great to deal with. I don't and won't shop anywhere else for my vehicles

took my '18 sierra for an oil change and tire rotation. after the service was completed i got in my truck. i had to adjust MY seat before i could drive the truck as the seat had been adjusted for a very short person. and left that way! the oil life indicator was not reset to 100%. there were two pens and a used blue cloth left on the passenger seat. i left Banks' pretty upset with the experience. not sure i'll be back. i bought the truck at Banks and have had it maintained there. check the service records. regards.

Kevin Mathias was wonderful and very patient with us. It was a long wait to get our new Chevy 2500 but we appreciated all his help! Definitely recommend as we have purchased multiple vehicles from Banks! Thank you!

My name is Roger C. and it was my first time at the dealership service center. There was a part recalled on my GMC that needed to be replaced. I walked through a door where I was told the waiting room was and was blown away by the decor and free coffee bar ! They even had a fireplace with wide screen TV's. All of the seating were theatre style seating. Even better was a little Bank Chevy restaurant than ran off of the waiting room with stools and tables to sit at and food to be ordered and cooked if your hungry. I might even just come back to watch some more episodes of Gilligan's Island when I'm bored and get lunch! It was truly an amazing experience. My vehicle also received a full point fluid inspection and free car wash. I have never seen a more customer oriented business, ever. These guys are the best of the best. Go have your mind blown and check it out for yourself! Bring an appetite too!

I would highly recommend Banks to anyone in the market for a new vehicle. Our experience was nothing but professional and Alex and Sal made it so easy. We love our new car and will definitely go back!

The line for basic service was long but well worth it. Got my car cleaned and vacuumed which was great. Really enjoyed having the cafe in the dealership to get a snack! Great waiting area. Overall great experience.

Banks was quick to get our vehicle's mechanical issue diagnosed and worked with the warranty company to ensure the repair costs were covered. Customer service was friendly and efficient.

Banks is the only place I go to for service of my vehicles, I love that you don't need an appointment for their basic service care. I drive a lot of miles and when I need an oil change NOW, I can always count on Banks! Their service department is fast and friendly, even sales staff while I wait!

We had a great experience buying our new vehicle from Banks! Jeff made the process very stress-free with no pressure. Will definitely return for future vehicles!

July 1, 2022 My family and I traveled from Amherst to check out a truck for my son and in a little over an hour, we had agreed to buy it and 2 more vehicles. We bought 2 Silverado trucks and a High-Country Suburban. We were needing to upgrade our 2013 Silverado and 2016 Suburban also and were in the untenable position of needing vehicles in times of limited supply and high prices. This forced us to look outside of our immediate area and led us to Banks. Having purchased probably over 50 vehicles in my lifetime, I have spent my fair share of time in dealerships going through the process. Coming from a sales background, I understand there is much more than just price – or there should be. Jasmine Zachos’s personal relationship approach is what made us feel comfortable enough to make a larger purchase. It was easy to see and feel that Jasmine was not an exception, but a good representative of the Banks dealership. She spoke with pride about the family, the dealership’s reputation that brought her there, being closed on Sundays and that she “was not leaving.” The rest of the Banks team was also very good. We were surprised to find Otto in the finance department would take a personal check for a large amount, and we were given a fair deal on our trade-ins – two of which were sight unseen. As I walked through the lobby, an employee said, “thanks for your business, we appreciate it”. That meant a lot, especially from an employee we were not directly working with. Jasmine completed the sales process the next day (we had to return with our trade-ins) very efficiently and handled everything herself with a personal touch. She explained this was the Banks process, which is very impressive in today’s world. Could we have gotten a better price if we shopped around? Maybe, but that was not the most important thing to us. Jasmine and Otto treated us like family. Again, after having many car buying experiences over my lifetime, this is the best and most satisfying experience my family has ever had. We went to look at one and bought three! My only regret is not finding Banks earlier. I wish you continued success and appreciate your culture. I would strongly encourage anyone to make the trip to Banks for their auto needs.

Been using Banks for my Cadillac SRX for 6 years now and always happy with service. Recently had an oil change and got car back clean and wheels rotated at no extra cost. Had my wife's Subaru oil changed at a local dealer and they charged $30 for tire rotation and got cat my car back dirty. Using Banks from now on for the Subaru maintenance.

Banks never disappoints. Bought my 2016 GMC Canyon SLT diesel from them over 5-years ago, and they continue to provide amazing service. Best in the area, which is why I drive almost 2 hours round trip for routine maintenance or whenever I need an issue checked out.

I showed up without an appt to have them look at a paint concern on a new truck I purchased from Banks. The Service Advisor, Manager and Recon Dept Manager assisted immediately and I left with perfection! I couldn't say enough great things about the service.

Ordered a Yukon with Andy Dratch. He was great to work with, no pressure, good communication while waiting for the build. No "market adjustment" fee like other dealers, and their doc fee is one of the most reasonable around. Definitely recommend.

Banks Chevrolet-Cadillac exceeds my expectations at every turn. Specifically, Marc Labbe, my service advisor, treats my 2016 Canyon as if it were his own. He and others like him at Banks provide me with the confidence that I'm in good hands.

Had a service appointment to replace the side mirror on my vehicle. I also added an inspection, tire rotation and oil change. They had it all done and ready for pick up way before I intended it to be. Well done!

I always have a great experience with the service and sales we will never go any where else to purchase any vehicle.

Steve Gard is an amazing service advisor! You are truly fortunate to have him in your team! I have worked with Banks for many years now, and it is truly a great place! Thank you!

Quick and easy buying process. Brennan had our truck washed and inspected prior to us getting there. He was kind, and took the time to show us all the bells and whistles of our new truck!

Jacob was my sales rep and he helped me frustration free the whole way thru. I requested certain year, mileage and price range and they has exactly what I was looking for. Made the whole process quick and hassle free. This is the second vehicle I have purchased at banks and plan on returning in the future.

They were great, worked out a deal that was decent. Cleaned and inspected vehicle for me to leave same day since we traveled 1.5 hours to see the vehicle! Definitely recommend!

I have a 2021 Equinox that failed state inspection due to my rear tire not having tread? My car has under 30,000 miles and when I called they told me they were under warranty. After dropping it off I was told my tires don’t meet the requirements of the brand and then charged me $70 to tell me that. A brand new car with under 30,000 miles and I had to pay 835 for new tires, because this company doesn’t stand behind their product.

Everything with the sale of the vehicle was great and we were not at the dealership for a whole day,. their salesperson was very informative and very helpful, would recomend him to my friends and family. Thank you for making the process barerable.

When I started my conversation with my salesman, I was not sure which truck I wanted or really needed? Court gave me plenty time and space to make the right decision that ultimately exceeded my expectations! Great buying experience!

Seth was excellent. He kept me in the loop on the trucks availability and had all the paperwork in place for a quick pickup. Definitely will buy from him again

Nicholas Hanna was tremendous throughout the whole process! Guided me through numerous test drives so I could find the right SUV to fit my towing and pleasure driving needs.

Banks notified me of the recent call back on my 2013 chevy. They kept me informend while they were working on my vehicle. I was very satisfied with the prompt service

This is my second vehicle I’ve bought from banks and both times jasmin was my salesperson. I will not purchase a vehicle from anyone but her. She is amazing. An asset to banks

I continue to do business with Banks because of Chris Bruno. He is friendly, helpful and has great follow through. I recommend him to everyone looking to buy a car. Extremely trustworthy.

Everyone at Banks Chevrolet is so friendly. Joe Allen in sales was exceptional. He made us feel completely at home and earned our trust immediately. Heather in the finance department made our lending seamless and easy. Banks has a great reputation that goes beyond the sale of your car. Their service department is second to none and everyone is friendly and knowledgeable. Thank you Banks for an awesome experience and fantastic new 2020 Terrain! Frank and Leslie Grima

I always work with Linda Falbo she’s the best . I got in with no appointment. And my car was ready at the end of the day. Great experience all around

Working with Brennan was a pleasure as always. He was incredibly helpful throughout the entire car buying process and answered any questions that I had.

I feel that you are not stocking the required environmental parts needed for inspections. I had to wait three weeks for my truck. I am a carpenter and it was not easy not having my truck.

Thank you so much to all at banks the costumer service was beyond expectations. I love my new Denali HD and all the add-one. Kris D was extremely helpful. Kyle in service was easy to talk to and extremely understanding.

I recently brought in our 2017 Volt for routine service. Once again everyone was friendly and professional. The work was done appropriately and in a timely manner. I received calls to keep me informed of how things were going and if they needed my input on something. Work was only done if it was needed. For example, they weren't going to change my cabin filter if it wasn't necessary. When I picked up my car it had been washed. I will keep having my car serviced at Banks. I brought my Silverado in for routine service. Everyone was friendly and professional. The service was completed accurately and my vehicle was ready before expected. I like how they even retrieve my vehicle for me when I came to pick it up.

A friend of mine has bought several cars from Banks, and recently bought another. His feedback lead me to check them out when I was in the market for a new ride. I didn't feel pressured. They have a huge selection of cars and trucks, And I ended up buying one. Financing was easy and their rates were really excellent. I would buy there again!

I have bought 3 different vehicles from Banks and I absolutely love Skylar in the sales department. He is very knowledgeable about the vehicles he is selling you as well as the most personable guy you can meet. I have every single one of my services done there as well and I drive almost an hour to get there. I may not have had perfect service when I have been there but I have had the most perfect of service advisors named Justin. He goes above and beyond to help you and for the most part all the advisors have been great there but Justin is just that much better. They get you in and out in a timely manner and the waiting room is so comfortable and makes your wait that much nicer. Not to mention they have a cute little restaurant there for you and complimentary beverages. The GM Bill J is also a fantastic person to deal with if things are not just right. I can’t imagine buying or servicing my vehicles anywhere else.

First off, Kara Mooneyhan at Banks Cadillac will most definitely be my go to person for all my future vehicles; I've had 3 dealers/ships in 32 years; Kara at Banks is now my person. I lucked out meeting Kara and I was "very" pleased to say the least with how she handled me and our dealings, I can be tough. When I make a commitment in my business and personal dealings, they don't just change on a whim. As a business women who owns a very successful Accounting/Tax practice, I know the value of a "loyal" client. I will most definitely be sending more customers Kara's way. Buying/leasing a vehicle is very easy today, thanks to our technology; keeps everyone honest and on the up and up. But what is hard is finding the right person to cater to your needs, wants, expectations and also to followup on all dealings. Now that is what gets a sale. Kara was willing to go to other states to find my vehicle (which I knew she would have to as I already did my research on the internet); my 2020 Cadillac Escalade had to be specific. Banks will be the 3rd dealership I've dealt with in 32 years, that will show my loyalty. Kara and Banks will be referred by myself and my company going forward. Banks Cadillac is very nice, modern, clean, presents itself well and the employees are kind and attentive. So go to Banks for your next ride. It'll be worth it. Remember, if they don't have it, they will FIND it. Suzanne P.

Gabe was awesome. He met all our family's needs. He was polite and courteous. He got us in a great vehicle with everything we needed, and more! Banks had an amazing atmosphere, that made us feel relaxed and welcomed. Highly recommend!

Everyone was polite, knowledgeable, and professional. From the employee who directed to where I needed to park the truck, the service person did the paperwork, to the technician who came out to explain exactly what was done to my truck. Top quality business all around. Will be getting all my business.

Very comfortable waiting room and you will need it. Due to the lack of employees the wait is longer than expected. I arrived at 5pm for an oil change and mount/balance four new tires, there were 3 people in the waiting room before me and one after. Two of them left at 6pm and the other two at 7pm, I was the last person to leave lat 8pm!

I like to take my new Buick to Banks for service, they do a great job all around and keep my warrenty in check which is great, however, plan on waiting awhile for your car......

We purchased our new vehicle at Banks on December 23rd and couldn't be happier. We love the vehicle (2017 Buick Enclave) and the sale couldn't have gone any smoother! This is actually the 2nd vehicle we've purchased at Banks.

I called and made a service appointment for my daughter. We showed up at the time our appointment was at but was told we didn’t have one in which I got very upset. The women that was helping us got a huge attitude, I then gave her one right back. After that though it was a very pleasant experience we both got over are initial frustrations and were very kind to one another. Though we just got the car back and it is currently leaking oil.

Bought a car on monday and had to go back today Thursday for the car Mats that had been missing on delivery and raingaurds and a big shield in chrome. The add ins had been prepaid. Well after waiting two hours I was notified that the parts ordered did not get ordered in chrome and they don't have a bug shield for an escalade.. really.. so it took two hours to put in floor mats. Then the oil light is blinking on my way home. I am not sure what is going on with this place but it was top of the line at one time. I will update my rating if things change but I already complained and have not been supported. Humm I tried to call u but they said you o ly work on Friday and could not leave a message as they also said you don't have voicemail

This is the only place I trust to service my truck. Been going here fir years and wouldn’t go anywhere else. Better prices and treatment than other regional Chevy dealers by far. Can be a long wait sometimes, because they are busy. They are busy, because they are good.

We always use banks for our service and are extremely satisfied. We had a hiccup this time where the service gentleman misunderstood my husbands request for an inspection and we only received an oil change. It ended up taking us all day to get our vehicles inspected due to how busy they were and this mixup. The women at the cashiers desk was so pleasant and actually told the service dept that she wanted my inspection fee to be waived which was very generous of her!! Things happen, it was a busy day at the shop, but they always make it right.

October at my appointment at Banks was so pleasant. Raine took such good care of my Encore inspection and keeping me informed. Drive up and exiting went so smoothly. Your wonderful waiting room was being kept sanitized even while I waited. Also enjoyed having a tasty lunch at your cafe. Time really flew by fast. Off I went in a shiny Encore ready for winter. Thank you!

Always friendly and helpful. Your service department always takes such great care of my vehicle needs in a timely efficient manner and then washes it before I pick it up. Great customer service always

From start to finish Banks provided excellent customer service. Chris B. in sales worked diligently to get me into the truck I wanted. He was more than knowledgeable in the products and process. Never once did I feel pressured and have never had a better experience at a dealership. My experience didn't stop there. Yes, my truck experienced a check engine light within the first 24 hours but the way the team at Banks handled it impressed me. Murphy's Law always applies. After working many years in customer service and sales for multiple industries I tend to scrutinize how situations are handled. Both Chris B. and Rick G. handled this with the utmost attention and reinforced my decision on why I chose Banks for my truck purchase. I want to thank everyone at Banks, especially Chris B. and Rick G. for providing an outstanding experience and will always choose Banks for all my General Motor needs. 2 THUMBS UP!!!

I arrived at Banks a week ago today, and I was shown several vehicles that my salesman Keith thought I would be interested in buying, he only showed me ones in my price range and was not pushy to sell me a truck just to benefit him, I was there 2 hours and in that time I found a truck I wanted so Keith made sure everything went smoothly for my purchase and I was able to get it the next day, and I was so happy with the way I was treated by all that assisted with my purchase my wife and I went back the next day to get my truck we bought her a Jeep that she loved. Thank you to Team Banks Sincerely Michael R Simko

Great experience with this dealership. No pressure, just great service. Jacob's down to earth personality kept us smiling and made for an easy buying process.

Purchased a 2021 Tahoe from Kyle at Banks, great honest guy. I have purchased 3 vehicles from there now and always great customer service. It’s a big dealership with a small dealership feel to it. My last Tahoe was purchased at quirks, only because they had what I was looking for when no one else did. I left there feeling pushed in the wrong direction. It also felt like your typical car salesman, just wanted what was best for him. This brought me straight back to buying at banks. I have never felt this there and always felt like they will do what the customer wants and not what they want.

I had my Trax serviced at Banks Chevrolet for an oil change and a check engine light. While scheduling service I was advised that I had a free oil change from GM that had expired in August. I wish I could remember his name but the gentleman at the service desk went above and beyond by contacting GM to see if I could still have the courtesy oil change. After picking my car up my cars issue had been resolved and my oil change was covered. I am beyond happy with the level of customer service I received.

I happen to need car repairs at the worst possible time. My husband was home on hospice very I’ll. I explained the situation through tears. My car was done right away with compassion for my predicament. I made it home 10 minutes before he passed. I absolutely could never forget this kindness. Thank you so very much

I had an issue with my Escalade on the way back from a family vacation. I did not buy my vehicle from Banks because I live in MA, but they did not care. They treated my family and I, like we were lifetime customers. They immediately looked at my vehicle to diagnose the issue... Unfortunately we weren't going to be able to drive it home, but they were very accommodating to us in the waiting room while waiting to get a ride home. We were told with the global supply chain issues, the parts needed could take 2-4 weeks. However exactly 1 week later I received a call from Banks, stating they were able to expedite the parts and made the repairs right away. Because of their impeccable service department, I will definitely look to buy my next car there even though they are father away then local dealers. Thank you Banks!

The sales team was amazing. Easy to work with and made me feel welcome. I would recommend Banks to anyone looking for a good quality vehicle!

Banks is the only place I go to for service of my vehicles, I love that you don't need an appointment for their basic service care. I drive a lot of miles and when I need an oil change NOW, I can always count on Banks! Their service department is fast and friendly, even sales staff while I wait!

I called and made a service appointment for my daughter. We showed up at the time our appointment was at but was told we didn’t have one in which I got very upset. The women that was helping us got a huge attitude, I then gave her one right back. After that though it was a very pleasant experience we both got over are initial frustrations and were very kind to one another. Though we just got the car back and it is currently leaking oil.