BankRI Main St, South Kingstown

I switched from Citizens Bank because of their lack of customer service and the amount of fees they were charging my account as well as my business account. So much better when you have a bank when you walk in the door and you’re a first name basis with everyone and if you even have hard times they understand the not goning to keep penalizing you. They understand the small business person! Never switching to another bank! Tom Walsh

The workers there work hard they are doing a great job thank u

Everyone is so nice in this branch

I have been a long time BankRI customer. I actually predate BankRI and have been with the company through many acquisitions and transfers. Many of the staff are amazing and helpful. Unfortunately BankRI recently took on a new commercial lending team after the retirement of their team who has been in place for twenty years. The new guy, Joe, is the worst replacement they could have found. Our business LOC was shut off during the crisis as was our personal LOC with no notification. As a business with half a million dollars in receivables this was unacceptable. No phone call, no text message, no email. Just a new sheriff in town. I do not know about other business owners but I really value communication. I can handle anything (heck I am a small business owner!) but to be blindsided by the institution I have placed my financial trust in is completely unacceptable. I can only surmise that because BankRI stock is down 40% and they are likely facing a major capitalization shortage they felt it was in their best interest to crack down on small businesses. Guess what, BankRI, small business built you. Clearly this bank has outgrown my banking needs and I will be bringing my business and the business of my family elsewhere along with our assets. It only takes one A*****E to ruin a twenty year relationship of your most loyal customers. In closing GO URI, I knew I did not like you anyway for supporting PC (which is funny because y’all went to high schools for colleges). I wish you the best of luck. It’s really hard to earn million dollar customers. Take care.

The staff are always very courteous and easy to work with