BankProv S River Rd, Bedford

During Covid this branch was not easy to get into an I agree with the previous comments unfortunately. Now that we seem to be getting back to normal, Heidi an Elizabeth have been fantastic to work with an accommodating to keeping customer relations as a priority. I appreciate the support that they give to our companies.

I went to The Bedford location to cash a check written from their bank, the doors were locked and they told me I needed an appointment. There were no customers in the bank, and at least three employees in sight, I was told I could take a half an hour ride to Exeter, which is a ridiculous solution in my eyes at least, especially since it would have been closed by the time I got there. I offered to stay outside and give them my checks and drivers license, but that was not an option either I guess. I feel that they could have been a lot more courteous to their bankers customers and have a better system than they have in place. I would not personally have an account there due to their lack of availability and options, along with their seemingly lack of customer service. I understand the covid concerns that the world is facing, I am one of the many many people who have to be out there in it daily with my job, but with just my salary right now, money is tight. I wish that they could have maybe just had a little more care for people’s needs. I do not feel like it was asking a lot of them to just cash a check.

I am going to be forced to switch banks. I understand the concerns of covid and businesses being cautious. At the same time other banks lobbies are open to customers. Being the only bank with in a 30 minute radius you should be able to accommodate your customer needs. I’ve tried for over a week to at least get a appointment which isn’t realistic and was told when I finally did reach the bank to go to another location.

Because they are very nice and understanding