Bank OZK E Round Grove Rd, Lewisville

I came in today and waited over 25 mins to talk to a banker. No one was in the lobby and no one came in the bank after me. Once I got up to leave, a bank teller asked me to schedule an appointment for tomorrow and gave me a business card. I won't be doing business with bank.

I have been an Ozark customer for many years. It is a joy to experience the professionalism and friendliness of this staff. Sure there were a few system quirks there corporate has fixed slowly. But from the 2nd time I entered this branch several years ago everyone greeted me by my name - even those times when only new people, I hadn't met were there. That's a serious training format that is carried to every area of financial services I've used. Consistent, helpful and competent. Recommended friends and family and they all had the same experience. We have free personal and business checking and savings. This branch is a rare a gem in the banking industry. Highly recommended.

Great banking service. But wish they open on Saturday, not only drive in, but half a day, maybe. Most of us work all week. Weekend us all we have to do our banking and other needs.

The absolute worst customer service I have ever experienced. Called asking for help and advice 3 times and got hung up on. Will never use this bank for anything else.

Horrible horrible ... closed our account for no reason.. I called to ask why and she did not know why .. bank manager Jennifer is very rude.... don't ever bank with this bank... they close good standing accounts with no reason.

This branch and staff are wonderful! Emerson, the manager, is above & beyond any banker anywhere! He went to great lengths to help us—even more than we asked or could have expected! A true banker—so rare these days!

Used to be an awesome bank with friendly staff however now it’s just a head ache. All the good employees are gone the new ones are straight up morons. Since the new employees got their ive dreaded going there. They have an attitude problem and they are lazy. I was negative on my account so I went to cash a check and I asked “can I get whatever is left in $100s” and she told me she couldn’t cash it because I was negative even though I would’ve had a couple hundred dollars when I cashed it. Or if I ask for a void check with everything printed because the hand written one didn’t work they tell me they can’t do that. What kind of bank can’t get you a check with your name and billing info printed on it. Then they tried to pass it off as a paper with that information but anyone could make that. These are just to of the problems I have had to deal with here. Not worth my time I’m going to a new bank.

The bank has a really bad rep and it is evident.

Their ATM doesn't work, their timings are weird. No Saturday open. I work until 5pm on the weekdays so I don't know when to meet them in person.

The entire staff is great! Always appreciate the help when needed.