Bank of the West N Santa Fe Ave, Edmond

Banked here for over 10 years, went today to make a withdrawal with just my ID and they tell me they can't find me!!!! Not by social,address, husband's name or estate!!! They tell me I don't have an account. I asked to speak to the manager and the guy said he is. He was rude and condescending to the point I got real upset. What a joke of a bank! I will never refer anyone here. Avoid at all costs!!!

Been with this bank for about 10 years and didn’t have any trouble until the last 12 months. The Edmond branch ATM is constantly down on Saturday and Sunday, which is really annoying. No lobby hours on Saturday, so we have to find another one that works.

So far so good. Opened online, the Edmond branch called a couple days later and welcomed me. Only issue had so far, was the photo deposit feature was really really slow posting to the acct. But thats not a service I will use alot.

Takes a long time to set up an account. They fight you over reward bonuses. Lots of account fees.

The absolute worst bank i’ve ever had. i’ve had it for over a year and they’re terrible. they change their stories about their “policies”, and they never answer the 1-800 number. I have now been waiting 2 hours in total to get ahold of someone. Matt was the only good worker there. Everyone else there is rude and don’t listen. They don’t add any fees in a timely manner, they do it halfway through the day which is confusing when your account isn’t negative and all of a sudden at 5pm you’re getting a overdraft fee and can’t get ahold of anyone to talk to about it. Don’t go here.

This is not a bank for working people. Drive through hours 9:30-4:00. What the heck? Never get call backed after leaving messages for manager. I need a bank not a money holder.

Banked here for a number of years and it’s not worth the headache of having an issue and continuously calling to get them resolved and having no one follow up or call back.

For me the best bank for customer service.