Bank of the West Sw Cedar Hills Blvd, Beaverton

Their new bank manager Ben is condisending. He pretended to help me with an overdraft I did not have fault in. He gave me the wrong advice, telling me I would be protected from any more overdraft fees if I locked my card from the app. Just until we figured out the issue. 3 days later I had gotten 296.00 in overdraft fees because apparently locking the card will not stop recurring or random subscription charges. I now owe all that and I literally was in tears when he bluntly said, I can't help you.

After dealing with the bank's commercial loan department, I opened a business account with this branch. Unfortunately, the branch manager made a number of blind false promises about services, then refused to do any further business. As a local business owner, it was about the worst banking service I have ever received. I will deal with the bank long enough to satisfy our business obligation, but will do no more business with the bank.

I have had nothing but great service at this branch for years. Have moved all of my accounts here would and have recommended them to any indiviual or business. They know their customers and you do not feel like a number or $ sign.

For a bank this place rocks. Great customer service and on top of risk management. They caught 2 attempts to fraudulently breach my account. Kudos!

I recently went to this branch and had a very poor experience. Not only could they not help me with the request on my account but I had to be the one to ask them to call other local branches to see if they can fulfill my request before I drive to another bank to help me. The teller then got her manager who was rude and informed me that she did not like the way I spoke to her teller, me asking her to call other branches. That was the tellers job to try and see what they could do to resolve my issue that was this branches fault not mine. Who, wait for it, got her other manager to literally repeat the same information that the teller and first manager told me. I have been banking with Bank of the West for many years and this was the only poor experience I had with them. Do not waste your time at this branch. Go to another branch!

This is a review for this BRANCH (in Beaverton at Cedar Hills Crossing). They lack good customer service! There was a situation with my account and I reached out to this branch for help. They said there was NOTHING they could do to help me. Even though I am their customer. They won't go out of their way to find means to help you. Without any direction from them, I decided to call the 1-800 customer service over the phone, whom straightened it up and fixed it for me. If the branch couldn't do anything on their end to help me, the least they could have done was find someone or direct me to someone that could help. This banch needs to learn ways to help their customers. Got the impression that this branch "could care less" in helping you. This was also not the first time with this branch that i recieved bad customer service (rude and condescending). Think twice before going to this branch. Sadly because of my experience with this branch.. I'm now considering switching banks!

My wife and I receive the absolute best personalized customer service here ! Where else can you walk into a bank branch and be greeted by your first name ? They are outstanding !!

Crazy as a bag of cats. And absolute liars! Don't trust a word they say.