Bank of the West Twin Creek Dr, Bellevue

I made a dispute for a product I purchased and never received, they denied my claim, saying the company sent proof that I got my item, I have asked for this “proof” several times, because I have NOT received the item and have been shown NOTHING. They have chosen to take the side of the company and now I am out almost $600 and no product. I have been told I can only speak to CS, when I called them of course angry, instead of the Supervisor Tanya being professional and try to de escalate the situation, she decided to start yelling back. She should be fired or re trained. A bank that shows no empathy when a customers money is STOLEN by an online company is horrible. This was the 1st time in my life I have had to file a dispute and the entire process was horrible. If you bank with them, I suggest you don’t make ANY online purchases because they will automatically side with the company and LIE to the customer saying they have proof you received the item. The second I called CS from the beginning, it was ALL attitude from almost the 1st call, they assume you are lying right from the start. I would suggest banking somewhere else, where they actually care about the customer, or at least don’t lie to them.

New to town and stopped by an hour after they opened to get accounts set up. Despite desks and offices nobody was in them. The three tellers behind the counter went to get someone to help but they were in a meeting. 4 people and none could open a checking account. Went to another bank with only 3 people inside working. Got prompt service and opened checking and savings accounts. Customer service counts.

Not sure what Terry Harwood is trying to say in his review. Visited this branch today as I recently changed jobs. Found it to be perfectly fine. Speedy and friendly service. Very accommodating.

This branch location sucks to far drive to most in big. Banks in Bellevue still. Have. Locations you. Only 1 know wonder every body's. Drop you

Bank isn’t very friendly toward the community or customers

Worst bank ever! Ive bank with them for the over ten years and with in the last year had nothing but issues! Customer service you can never get on the phone have you holding for over 30 minutes. Office all over omaha cant walk into and talk to people face to face ! Would never tell someone to bank with bank of the West

Super friendly and amazing service!!! Five stars for Mechiel!!!!!

This is a nice bank and the people are nice. I made a financial mistake and they closed my account. I paid it off and I left for a much better, sweeter bank.

Been banking with guys for over a decade never ever had a problem, always help full and knowledgeable.

Very polite and helpful staff as well as quick service.